Cadillac ATS Complaints

388 consumer complaints on file.

#11144831November 2, 2018
POWER TRAIN, UNKNOWN OR OTHER
TRANSMISSION SHIFT CABLE - TRANSMISSION GEAR SELECTION DOES NOT MATCH THE INDICATED GEAR CAUSING THE VEHICLE TO MOVE IN AN UNINTENDED OR UNEXPECTED DIRECTION. I WAS BACKING UP AND WENT TO PUT THE GEAR IN DRIVE AND I PRESSED THE GAS BUT THE CAR WENT BACKWARDS. I HIT THE BRAKE AND ATTEMPTED TO MOVE THE GEAR HANDLE AND IT SHIFTED FORWARD VERY LOOSELY. ALTHOUGH IT DISPLAYED DRIVE ON THE GEARBOX, WHEN I PRESSED THE GAS THE CAR WOULD STILL GO IN REVERSE. CAPITAL CADILLAC IN SMYRNA, GA LATER CONFIRMED THAT THE SHIFT CABLE NEEDED TO BE REPLACED BUT NEVER MENTIONED THIS RECALL "GENERAL MOTORS (GM) IS RECALLING APPROXIMATELY 90,750 MODEL YEAR 2013-2014 CADILLAC ATS, AND 2014 CADILLAC CTS VEHICLES. THE TRANSMISSION SHIFT CABLE ON THE AFFECTED ATS AND CTS VEHICLES MAY DETACH FROM EITHER THE BRACKET ON THE TRANSMISSION SHIFTER OR THE BRACKET ON THE TRANSMISSION. IN FACT, I WAS TOLD BY THE SERVICE ADVISOR AT CAPITAL CADILLAC THAT THE PART IS ON BACK ORDER AND THAT HE DIDN'T KNOW WHEN IT WOULD COME IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144166October 30, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CUE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A SHIRLEY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453. 800-338-4553) WHO DIAGNOSED THE VEHICLE AND STATED THAT THE CUE SYSTEM HAD FAILED, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DIRECTED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142383October 24, 2018
POWER TRAIN
WHILE DRIVING VEHICLE SLOWLY OR IN STOP AND GO TRAFFIC, THE TRANSMISSION SHIFTS VERY ROUGH BETWEEN THE LOWER GEARS ON UPSHIFTS AND DOWNSHIFTS AND WILL HOLD A GEAR HANGING WHILE TRYING TO BRAKE OR ACCELERATE AND CAUSE THE VEHICLE TO RAPIDLY LUNGE FORWARD AND CAUSE A POTENTIAL ACCIDENT AS IT BECOMES HARD TO APPLY MORE PRESSURE TO THE BRAKES SUDDENLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142213October 23, 2018
STEERING
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE DEALER (CAMARGO CADILLAC, 9880 MONTGOMERY RD, CINCINNATI, OH 45242, 513-716-5963) INDICATED THAT A DIAGNOSTIC APPOINTMENT WOULD NEED TO BE SCHEDULED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V586000 (STEERING) ALTHOUGH THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140593October 16, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY CUE SYSTEM IS FROZEN. IT WOULD WORK OK AT TIMES . BUT NOW IT'S FROZEN. RADIO STILL WORKS. BUT WITH VOICE COMMANDS ONLY.!. DEALER ARE WANTING $900 TO $1700 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132975October 2, 2018
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT SHIFTED INTO REVERSE AND HEARD GRINDING NOISES. ROUNTREE MOORE CHEVROLET (4316 WEST US HIGHWAY 90, LAKE CITY, FLORIDA 32055, (386) 269-9222) WAS CONTACTED, BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER APPLIED A SEAL ON THE REAR DIFFERENTIAL DUE TO AXLE SEAL LEAKS ON BOTH SIDES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER FOR FURTHER EVALUATION. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132982October 2, 2018
UNKNOWN OR OTHER
THE TOUCH SCREEN DOES NOT WORK. IT MOVES BY ITSELF AND EVEN WHEN WE SELECT AN OPTION IT DOES NOT RECOGNIZE IT. IT IS A SCARY AS WE CANNOT RECEIVE PHONE CALLS AND IT IS A CONSTANT DISTRACTION WHERE THE WHOLE MENU IS NOT WORKING. WE HAVE BEEN TO THE DEALER A COUPLE OF TIMES AND I ALSO KEPT A MESSAGE FOR THE MANAGER ON FRIDAY (SEPTEMBER 28TH). HE NEVER REPLIED BACK. WE HAVE A FEW VIDEOS THAT SHOW THE TOUCH SCREEN IS NOT WORKING (IT WORKS A FEW TIMES). THE PROBLEM OCCURS MORE WHEN IT IS WARM WEATHER. MANY OTHER FOLKS HAVE REPORTED THE SAME ISSUE (A GOOGLE SEARCH SHOWS MANY FOLKS REPORTING THE SAME ISSUE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129878September 17, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE THE CONTACT WAS DRIVING TO A PARKING LOT, THE GEAR SHIFT SWITCHED TO REVERSE; HOWEVER, THE VEHICLE ROLLED FORWARD WITHOUT WARNING. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT IT WOULD NOT SHIFT INTO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 140,777.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123113August 28, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, THE CONTACT'S MOTHER OPENED THE DRIVER'S DOOR AND THE VEHICLE CAME OUT OF GEAR AND ROLLED BACKWARDS. THE FRONT DRIVER SIDE TIRE RAN OVER HER FEET. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT'S MOTHER SUSTAINED FRACTURES OF THE LEFT FOOT AND CONTUSIONS OF THE RIGHT HIP, AND UPPER LEFT ARM. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AUTONATION CADILLAC WEST PALM BEACH (2101 45TH ST, WEST PALM BEACH, FL 33407, 561-291-6025) WHERE IT WAS DIAGNOSED THAT THE ACTUATOR ROD WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,038. **TR CONSUMER STATEED THE ABOVE STATEMENT IS CORRECT EXCEPT THERE WERE NO FRACTURES OF THE HIP. UPDATED 11/1/18*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11122855August 27, 2018
VEHICLE SPEED CONTROL, VISIBILITY/WIPER, EXTERIOR LIGHTING
THE CAR HAS A CRACKED CUE SCREEN FROM THE INSIDE WHICH OPERATES ALL THE FUNCTIONS FOR DEFROSTING, AIR-CONDITIONING, AND HEATING. THE ONLY WAY TO USE ANY OF THE AIR/HEAT IS TO HAVE THE AUTO BUTTON. THE OPTIONS ON THE STEERING WHEEL DO NOT WORK AT ALL. THIS HAS NOW BECOME A VERY VERY SEVERE SAFETY ISSUE WHEN DRIVING THE VEHICLE AND YOU NEED TO HAVE THE FRONT WINDSHIELD CLEAR. I ALSO SUBSCRIBE TO SIRIUSXM RADIO AND YOU CANNOT USE THE RADIO AT ALL FROM THE CUE SYSTEM OR THE STEERING WHEEL TO CHANGE THE CHANNELS OR VOLUME. THE CRUISE CONTROL IS NOT OPERABLE AT ALL BECAUSE IT IS SET UP ON THE STEERING WHEEL . CADILAC SHOULD ASSUME RESPONSIBILITY FOR THE ENTIRE CUE SYSTEM SINCE YOU CAN ONLY USE HALF OF THE FUNCTIONS IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115815August 5, 2018
UNKNOWN OR OTHER
THE CUE INFOTAINMENT SYSTEM IS STARTING TO FAIL. SEVERAL SELECTIONS I.E. "MEDIA" AND "SCAN" ARE NOT WORKING. THE CLEAR SCREEN COVER HAS STARTED TO CRACK. IT HAS COME TO MY ATTENTION THAT THIS IS A WIDESPREAD PROBLEM TO THE DEGREE THAT THE SYSTEM FAILS TOTALLY SHUTTING DOWN ALL THE MUSIC CAPABILITIES, REAR CAMERA, AND USE OF THE ON STAR NAVIGATION SYSTEM AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112946July 22, 2018
POWER TRAIN
RELATED TO NHTSA CAMPAIGN NUMBER: 14V338000. ON THE AFTERNOON OF JUNE 16, 2018, MY 2013 CADILLAC ATS STUCK IN NEUTRAL. BACKED OUT OF A PARKING PLACE IN A PARKING GARAGE AND ATTEMPTED TO SHIFT FROM REVERSE TO DRIVE AND THE SHIFTER STUCK IN NEUTRAL. SHIFTER WOULD MOVE FREELY BUT NOT CHANGE GEARS OUT OF NEUTRAL. THE CAR COULD HAVE ROLLED FORWARD OVER THE EDGE OF THE PARKING GARAGE AND DOWN A HILL WHICH WAS NOT SAFE. I HAD TO APPLY THE PARKING BRAKE AND TURN THE CAR OFF TO KEEP IF FROM ROLLING FORWARD. CALLED FOR A TOW TRUCK. TOW TRUCK DRIVER ARRIVED TO TOW CAR AND RECOGNIZED THE PROBLEM AS A DISCONNECTED SHIFT CABLE. HE WAS ABLE TO RECONNECT THE SHIFT CABLE. ON JUNE 17, DROVE THE CAR TO DEALERSHIP (CLASSIC CADILLAC IN ANNISTON, AL) AND PARKED AT DEALERSHIP FOR DEALER TO INSPECT SHIFT CABLE AND DETERMINE THE CURRENT STATUS. DEALER DETERMINED THE SHIFTER CABLE CONNECTER NEEDED TO BE REPLACED. DEALER REPAIRED THE SHIFTER CABLE BUT SAID IT DID NOT RELATE TO RECALL NUMBER 14V338000. CONTACT GM CUSTOMER SERVICE TO REVIEW THE ISSUE AS IT APPEARED TO RELATE TO THIS RECALL. GM CUSTOMER SERVICE ALSO SAID THE REPAIR WAS NOT COVERED UNDER THIS RECALL. IN READING THE RECALL NOTICE AND THE ISSUE WITH MY CAR, THEY APPEAR RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104928July 1, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
HIGH PRESSURE FUEL PUMP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103007June 21, 2018
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING, THE RADIO, AIR CONDITIONER, HEATING SYSTEM, AND WINDSHIELD DEFROSTERS BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURES OCCURRED TWICE. THE VEHICLE WAS TAKEN TO NORTH COUNTY BUICK AND CADILLAC (1515 AUTO PARK WAY N, ESCONDIDO, CA 92029, (760) 515-3511) WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS OFFERED A DISCOUNT TOWARDS THE REPLACEMENT OF THE RADIO. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102284June 18, 2018
ENGINE, POWER TRAIN
AFRAID TO DRIVE MY VEHICLE. I TOOK THE VEHICLE IN UNDER WARRANTY BECAUSE THE CAR LOST POWER ON THE OFF RAMP FROM THE HIGHWAY. THE AIR CONDITIONING SHUT OFF, AND I THEN NOTICED NOTHING ON THE CAR WAS WORKING, BRAKES, STEERING, ENGINE!! THE DEALER COULD NOT DUPLICATE THE ISSUE. THIS PAST FRIDAY IT HAPPENED AGAIN AT RUSH HOUR AND MY WIFE ALMOST GOT INTO A SERIOUS ACCIDENT. I AM NOW OUT OF WARRANTY AND HAVE A CAR I AM AFRAID TO DRIVE. I HAVE FOUND SOME OTHER POSTS OF THIS ISSUE, BUT NO RESOLUTION. THIS SHOULD BE A RECALL FOR SAFETY AND IF THEY CANNOT FIX, THE CAR SHOULD BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100538June 8, 2018
VEHICLE SPEED CONTROL:CRUISE CONTROL, VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE HEATING AND AIR CONDITIONING FAILED TO OPERATE CORRECTLY AND THE SUN ROOF SWITCH FAILED TO OPEN OR CLOSE THE SUN ROOF COMPLETELY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (2123 NJ-35, OAKHURST, NJ 07755, (732) 695-1400), BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100395June 7, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE OPERATING THE VEHICLE, THE MESSAGE INDICATING THAT THE ENGINE OVERHEATED SUDDENLY DISPLAYED. THE VEHICLE WAS TAKEN TO PARADISE CHEVROLET (27360 YNEZ RD, TEMECULA, CA) WHERE IT WAS DIAGNOSED THAT THE OVERHEATING WAS DUE TO A FAULTY ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. ON A PREVIOUS OCCASION, THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR OVERHEATING AND IT WAS DIAGNOSED THAT THE COOLANT AND OIL WERE LEAKING FROM THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,664.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091371May 2, 2018
ELECTRICAL SYSTEM, STEERING
WARNING LIGHTS & BELLS CAME ON STEARING AND MAJOR SYSTEM FAILURE MUSCLED CAR OFF THE ROAD FRIGHTING, IF EXPRESS WAY WOULD HAVE BEEN A DISASTER! FORTUNATELY ONLY GOING 30 MILES PER TWO LANE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089664April 23, 2018
UNKNOWN OR OTHER, ENGINE
TL* THE CONTACT OWNS A 2017 CADILLAC ATS. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (LES STANFORD CHEVROLET, 21711 MICHIGAN AVE, DEARBORN, MI 48124). THE DEALER DIAGNOSED THE VEHICLE, BUT THE CONTACT WAS UNAWARE OF THE RESULTS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089720April 23, 2018
EXTERIOR LIGHTING
WOULD THE DEPT. OF TRANSPORATION BE SO NICE TO TEST VEHICLE LIGHTS AND REMOVE SOME FROM THE ROAD AS THEY ARE CAUSING A LOT OF DEATHS. IF THERE IS SOMETHING BETWEEN A DRIVER & THEM THEY CANNOT BE SEEN. THE WORSE ONE I SEE IS THE NEW CADILLAC WITH 4 OF THE DANGEROUS LIGHTS. THANKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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