Buick Regal Complaints

3,261 consumer complaints on file.

#10869960May 24, 2016
ENGINE AND ENGINE COOLING
2000 BUICK REGAL. CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR EXHAUST MANIFOLD RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870326May 23, 2016
ENGINE
4TH ENGINE SERVICE RECALL 15757 WAS PERFORMED AT DEALERSHIP ON MARCH 25, 2016. ON MAY 13, 2016, ATTEMPTED TO STARTED CAR WHICH WAS PARKED ON SUBURBAN STREET AT 5 A.M. THE VEHICLE HAD NOT BEEN DRIVEN FOR SEVERAL DAYS. LOUD BANG SOUND. ENGINE IGNITED. FLAMES SHOT OUT ONTO STREET SURFACE. DRIVER WAS ABLE TO EVACUATE AND CONTAIN FLAMES UNTIL POLICE AND FIRE DEPARTMENT RESPONDED TO CALL. BATTERY HAD TO BE DISCONNECTED. ENGINE CASING WAS BLOWN OFF TOP OF ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10870393May 23, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO WORK. THE MULTIFUNCTION LEVER HEADLIGHT BUTTON HAD TO BE HELD IN ORDER FOR THE HIGH BEAM HEADLIGHTS TO WORK. IN ADDITION, THE LOW BEAM HEADLIGHTS WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870084May 20, 2016
STRUCTURE:BODY, VISIBILITY/WIPER, EXTERIOR LIGHTING
BACK-UP LIGHTS - VISIBILITY LIGHTED BY BACK-UP LIGHTS IS TERRIBLE. THE BACK-UP LIGHTS ARE VERY DIM AND DIRECTED UPWARDS INSTEAD OF BACK ONTO THE PAVEMENT AS THEY SHOULD BE. THE STOP LIGHTS ACTUALLY GIVE MORE LIGHT THAN THE BACK-UP LIGHTS. THE FIRST MONTH I HAD THE VEHICLE I HAD SEVERAL NEAR MISSES BECAUSE I COULD NOT SEE THE VEHICLES IN BACK OF ME. I CAN ACTUALLY SEE BETTER SHINING A FLASHLIGHT BEHIND ME THAN I CAN TO SEE WITH THE BACK-UP LIGHTS. I TOOK THE CAR TO THE DEALERSHIP REQUESTING BRIGHTER BULBS TO BE INSTALLED INSSTEAD OF THE ONES THAT ARE IN THERE, AND THE DEALER SHOP MANAGER TOLD ME THAT THEY COULD NOT DO IT BECAUSE THE SPACE INSIDE THE BACK-UP LIGHTS WOULD NOT ALLOW ENOUGH VENTILATION. AFTER INSPECTION, SHE AGREED THAT THEY WERE DIM BUT THAT IT LOOKED LIKE IT WAS A "DESIGN FLAW". THE HOLE IN THE BODY MADE FOR THE BACK-UP LIGHTS IS TOO SMALL. GENERAL MOTORS NEED TO CORRECT THIS BEFORE SOMEBODY EITHER GETS RUN OVER OR RAN INTO AND SOMEONE IS SERIOUSLY INJURED. IF THEY CANNOT CORRECT THE DEFECT THEN THEY NEED TO BE FORCED TO INSTALL SENSORS TO DETECT SOMETHING OR SOMEONE BEHIND YOU. I COMPLAINED TO GENERAL MOTORS CUSTOMER SERVICE AND THEY THEY SAID THAT THEY SPOKE TO THE DEALERSHIP IN DECATUR, IL WHERE I TOOK IT, AND THAT THEY SAID THE LIGHTS WERE OPERATING AS DESIGNED. REALLY? THEY WERE DESIGNED TO BE TOO DIM? THEY REFUSED TO FIX THE PROBLEM. THEY ALSO SAID IF I ADDED AN ADDITIONAL BACK-UP LIGHT THAT IT WOULD VOID THE WARRANTY. THIS IS A CATCH-22 SITUATION THAT IS DESTINED FOR A BAD COLLISION OR WORSE AND SOMEBODY IS INJURED OR KILLED. SEVERAL TIMES I ALMOST RAN INTO ANOTHER CAR BECAUSE THERE WAS NOT ENOUGH LIGHT TO SEE THEM. THE BRAKE LIGHTS ACTUALLY GAVE MORE LIGHT THEN THE BACK-UP LIGHTS. EACH SEVERAL TIMES I WAS BACKING UP IN A PARKING AREA AND THERE WAS A CAR RIGHT BEHIND ME. LUCKILY MY WIFE LOOKED OUT THE WINDOW TO HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865465May 17, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 BUICK REGAL. WHILE DRIVING APPROXIMATELY 40 MPH THROUGH A BUSY INTERSECTION, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864758May 13, 2016
ENGINE
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT STATED THAT WHILE ADDING ENGINE OIL, THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO REMEDY THE RECALL WAS UNAVAILABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10864910May 12, 2016
ENGINE AND ENGINE COOLING
2001 BUICK REGAL. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE FIRE AND RECALL NOTICE THAT STATES DROPS OF ENGINE OIL DEPOSIT ON EXHAUST MANIFOLD COULD CAUSE ENGINE COMPARTMENT FIRE. CONSUMER SEEKS REIMBURSEMENT FOR FAIR MARKET VALUE OF VEHICLE. *SMD
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10864534May 12, 2016
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 06/29/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864530May 12, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT ILLUMINATED. THE SENSOR WAS REPLACED HOWEVER, THE VEHICLE WAS NOT REPAIRED FOR THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863891May 12, 2016
ENGINE AND ENGINE COOLING
2001 BUICK REGAL. CONSUMER WRITES IN REGARDS TO INFORMATION SENT TO CUSTOMER SERVICE ABOUT VEHICLE FIRE AND ENGINE OIL DEPOSIT ON EXHAUST MANIFOLD RECALL NOTICE. *SMD THE CONSUMER STATED BY THE TIME HE RECEIVED THE RECALL NOTICE, THE VEHICLE HAD ALREADY CAUGHT ON FIRE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10864670May 12, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1993 BUICK REGAL. THE CONTACT STATED THAT THE DOOR LOCKS FAILED AND REMAINED LOCKED WHEN ATTEMPTING TO OPERATE THEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. UPDATED 06/29/16*LJ UPDATED 08/03/16.*JB UPDATED 11/23/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864465May 11, 2016
ENGINE
TL* THE CONTACT OWNED A 1997 BUICK REGAL. WHILE PARKED, THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE FIRE WAS EXTINGUISHED BY THE CONTACT. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10863957May 9, 2016
ENGINE
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863995May 9, 2016
UNKNOWN OR OTHER
WE TOOK OUR CAR IN FOR RECALL REPAIR ON WEDNESDAY APRIL 6, 2016. WHEN THE DEALER RETURNED OUR CAR IT CUT OFF CONTINUOUSLY. AS A MATTER IF FACT IT CUT OFF WHILE WE WERE DRIVING ON A MAJOR BUSY STREET. WE RETURNED THE CAR TO THE DEALER EXPLAINING THAT THIS WAS NOT A PROBLEM WHEN WE BROUGHT THE CAR IN FOR THE RECALL REPAIRS. THE DEALER HAS HAD OUR CAR FOR A MONTHS AND STATED THAT IT WAS SOMETHING ELSE AND IT WOULD COST $400. WE TOLD THE DEALER WE DID NOT HAVE $400. THIS IS THE THIRD TIME WE HAVE BROUGHT OUR CAR TO CORRECT THE PROBLEM. OUR DAUGHTER WENT WITH US TO THE DEALER AND WAS TOLD THAT THEY WOULD CUT HALF OF THE COST FOR REPAIR AND THAT OUR CAR WOULD BE READY FRIDAY, MAY 6, 2016. THE DEALER STILL HAS OUR CAR AND STATED THE PART THAT WAS ORDERED DID NOT FIX THE PROBLEM. WE HAVE NOT HEARD ANYTHING FROM THE DEALER AS OF TODAY, MONDAY, MAY 9, 2016. WE ARE SENIOR CITIZENS AND WAS TOLD NOT TO DRIVE THE CAR AND NOT TO PARK IT IN THE GARAGE BECAUSE IT MIGHT CATCH ON FIRE. WE HAVE BEEN WITHOUT OUR CAR SINCE WE RECEIVED THE RECALL LETTER AND WAITING ON THE PART TO ARRIVE AT THE DEALER. WE ARE VERY FRUSTRATED AND DISAPPOINTED WITH THE CUSTOMER SERVICE WE HAVE RECEIVED DURING THIS RECALL PROCESS. WE HAVE BEEN INCONVENIENCED AND THERE HAS BEEN NO TYPE OF COMPENSATION OFFERED FOR THE INCONVENIENCE. NOT A LOANER CAR OR RENTAL CAR. WE HAVE HAD TO CANCEL DOCTOR'S APPOINTMENTS BECAUSE WE HAVE NO CAR TO DRIVE. WE ARE REALLY CONTEMPLATING LEGAL ACTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864000May 9, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864068May 9, 2016
UNKNOWN OR OTHER
THE GAS COMPARTMENT DOOR IS NOT LOCKING. WHEN I PURCHASED THE CAR IN 2014, THE DOOR IN QUESTION WAS LOCKING WHEN THE CAR DOORS ARE LOCKED, AND CANNOT BE OPENED UNTIL CAR IS UNLOCKED. TOOK CAR TO GM SERVICE CENTER, ALSO CONTACTED GM. CUSTOMER SUPPORT CENTER. WAS INFORMED GAS DOOR IS OPERATING AS DESIGNED. I CONSIDER THIS A SAFETY AND SECURITY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864066May 9, 2016
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
TAKATA RECALL: THE STABILLITRAK LIGHT ON CONTINUOUSLY. DIAGNOSTIC BY ONSTAR, SUGGEST I TAKE CAR IN TO GM SERVICE CENTER TO CHECK AIR BAGS VISITED GM SERVICE CENTER ON04/22/16. FINDINGS: MULTI CODES. CORRECTED. NOTE: THE STABILLITRAK LIGHT CAME ON AFTER I STARTED ENGINE, AND STAYED ON WHILE I WAS DRIVING FOR APPROXIMATELY 1/2 MILE.(CITY STREET) SHUT OFF ENGINE, AND RESTARTED LIGHTS WENT OF. PROBLEM NOT DUPLICATED AT SERVICE CENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863504May 5, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
WHILE STATIONARY AND IN MOTION ON HIGHWAY AND ON CITY STREETS WHEN THE TURN SIGNAL ISTURNED ON THE VEHICLE SHUTS OFF, AND WHEN ATTEMPTING TO RESTART VEHICLE WITH TURN SIGNALS OFF THE ELECTRONICS FLASH AS IF THEY ARE CONNECTED TO FLASHER RELAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862361April 30, 2016
ENGINE
WHILE APPROACHING AN INTERSECTION AT APPROXIMATELY 35 MPH MY 2011 BUICK REGAL WITH LESS THAN 48,000 COMPLETELY STALLED OUT. NO WARNING AT ALL. ALL THE LIGHTS WERE ON IN THE DASH INCLUDING A STABILI TRAC. LIGHT AND A MESSAGE THAT READ ENGINE POWER REDUCED. I THEN BLARED MY HORN AND CRUISED THRU THE INTERSECTION ON A RED LIGHT THANKFUL IT JUST TURNED RED AND OPPOSING TRAFFIC HADN'T STARTED ACROSS YET. I WAS FINALLY ABLE TO STOP THE CAR THAT HAD ABSOLUTELY NO POWER STEERING AND ABS WAS TURNED OFF AND SHUT THE CAR OFF. I WAITED A FEW MINUTES UNTIL MY NERVES CALMED DOWN AND RESTARTED THE CAR ALL THE LIGHTS WERE OFF EXCEPT THE ENGINE LIGHT. DROVE THE CAR HOME AND CALLED THE DEALERSHIP, WHO THEN HAD IT TOWED TO THEM. BY THAT TIME THE COMPUTER RESTARTED ITSELF AND NO CHECK ENGINE LIGHT WAS ON, WITH THAT NO READING AS TO WHAT THE PROBLEM WAS AT THE DEALERSHIP AND I WAS LEFT BEING LOOKED AT AS IF I DIDN'T KNOW WHAT I WAS TALKING ABOUT. THIS HAPPENED APPROXIMATELY 3 MONTHS AGO AND I HAVE HAD THE SAME PROBLEM A TOTAL OF 3 TIMES SINCE THEN. WHEN IS BUICK GOING TO STEP UP TO THE PLATE AND FINALLY DO SOMETHING ABOUT THIS? ARE THEY WAITING FOR SOMEONE TO BE KILLED FIRST? I'VE READ THIS SAME PROBLEM WITH THE SAME CAR NUMEROUS TIMES ON NUMEROUS SITES...WHERE IS OUR HELP???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862042April 28, 2016
ENGINE
TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT NOTICED A BURNING ODOR, ABNORMAL POPPING SOUND, AND BLACK SMOKE FROM THE ENGINE COMPARTMENT. IN ADDITION THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS PLACED INTO NEUTRAL AND PUSHED TO THE CONTACT'S RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 213,011. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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