Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10928293November 28, 2016
ELECTRICAL SYSTEM
ELECTRIC DOOR LOCKS WORK INTERMITTENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928434November 28, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ON NOVEMBER 19, 2016, I PURCHASED THE 2017 BUICK LACROSSE PREMIUM AWD. ON THAT SAME DAY, WHILE I WAS DRIVING ON THE HIGHWAY THE OVERHEATED ENGINE LIGHT CAME ON, BEEPING SOUND, OIL LIGHT CAME ON, SHORTLY VEHICLE INDICATED IMMEDIATELY TO STOP, WHICH I DID, STRANDED ON THE HIGHWAY IN EN ROUTE TO DEALERSHIP. I HAD JUST LEFT THE DEALERSHIP APPROXIMATELY FIVE MINUTES AGO AFTER I PURCHASED THE VEHICLE. THE VEHICLE WAS TOWED TO DEALERSHIP. SIMULTANEOUSLY AT 4:48 P.M. EST, ONSTAR SENT NOTIFICATION VIA EMAIL STATING, "A CRITICAL ISSUE WITH THE ENGINE AND TRANSMISSION SYSTEM IN YOUR 2017 BUICK LACROSSE AWD HAS BEEN DETECTED...PLEASE SERVICE YOUR VEHICLE IMMEDIATELY." ON NOVEMBER 20, 2016, I RESCINDED MY CONTRACT WITH DEALERSHIP CONNECTED TO THE ABOVE ISSUES. ON NOVEMBER 21, 2016, DEALERSHIP FULLY REFUNDED $47,848.19 AND CONTINUED ITS POSSESSION OF SAID VEHICLE SINCE NOVEMBER 19, 2016. ON SEPTEMBER 10, 2016, I ORDERED THE VEHICLE WITH THE DEALERSHIP WITH HIGH EXPECTATIONS ON A NEW VEHICLE. THE DEALERSHIP DID NOT DISCLOSE TO ME ABOUT THE ABOVE PROBLEMS AND SAFETY ISSUES PRIOR TO MY PURCHASE. I FELT UNSAFE IN THE VEHICLE BECAUSE IT WAS MAKING LOUD NOISES UNDERNEATH THE CAR AS I DROVE IT, FOR EXAMPLE, I FELT LIKE I WAS GOING TO BLOW UP IN THE VEHICLE. I ALSO FELT UNSAFE DRIVING AT LOW SPEED WITH THE EMERGENCY LIGHTS ON THE HIGHWAY. I FELT UNSAFE STRANDED ON THE HIGHWAY IN THE VEHICLE, WAITING FOR THE TOW TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927769November 24, 2016
EXTERIOR LIGHTING
LOW BEAMS DO NOT FUNCTION, ONLY HIGH BEAMS. WHEN HEADLAMPS ARE SWITCHED TO LOW BEAMS THEY GO DARK. THIS OCCURRED WHILE DRIVING DOWN A DARK RURAL ROAD WITH NO STREET LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926594November 17, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE AND STABILITRAK WARNING INDICATORS ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN RECOMMENDED THAT THE VEHICLE BE RESTARTED WHEN THE WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SERVICE STABILITRAK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED MONTHS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925777November 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35-40 MPH, A DEER STRUCK THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE DRIVER'S SIDE STEERING WHEEL AIR BAG DEPLOYED, BUT DID NOT FULLY INFLATE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE INSURANCE COMPANY WAS NOTIFIED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE AND WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT HAD A REPAIR APPOINTMENT AT A LOCAL DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10925663November 13, 2016
EXTERIOR LIGHTING
MY HEADLAMPS HAVE GONE OUT ON ME THREE TIMES (OCT. 7, 2016, NOV. 3, 2016, AND NOV. 9, 2016 ) WHILE EITHER DRIVING TO WORK OR DRIVING HOME FROM WORK IN A STRAIGHT LINE AND IN THE DARK. THE FIRST TIME, I TURNED THE SWITCH OFF AND BACK ON. THE LIGHTS REMAINED ON FOR THE DURATION OF THE TRIP. THE SECOND TIME, THE LIGHTS CAME BACK ON WITHOUT TOUCHING THE SWITCH, AND WERE OUT BRIEFLY. THE THIRD TIME, THE LIGHTS WERE OUT LONGER THAN THE SECOND TIME, BUT THEY DID COME BACK ON WITHOUT TOUCHING THE SWITCH. THE FIRST AND SECOND TIMES HAPPENED ON A RATHER BUSY STATE ROAD WHILE DRIVING APPROXIMATELY 55 MPH. THE THIRD TIME HAPPENED ON A STREET NEAR MY HOME AT ABOUT 20- 35 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924713November 8, 2016
AIR BAGS
2014 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO CUSTOMER REIMBURSEMENT REQUEST FORM AND GM RECALL NOTICE 16007. *SMD THE CONSUMER ATTACHED THE AIR BAG RECALL NOTICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925090November 8, 2016
AIR BAGS
MY 2009 LACROSSE WILL INTERMITTENTLY DISPLAY THE AIR BAG INDICATOR. I NOTICED THIS WHILE DRIVING THE CAR AROUND TOWN AND THERE IS NO PASSENGER IN THE FRONT SEAT. IT WILL EITHER STAY ON FOR A COUPLE OF DAYS AND THEN DISAPPEAR OR WILL JUST BE ON FOR SHORT PERIODS OF TIME. WHEN I TOOK IT TO THE DEALER THEY STATED IT WAS A SENSOR MODULE AND WOULD BE APPROXIMATELY $1300 TO REPLACE. AS OF THIS DATE, I HAVE NOT HAD IT REPAIRED. THE VEHICLE ONLY HAS APPROXIMATELY 24,000 MILES. I CHECKED TO SEE IF THERE MIGHT BE ANY RECALLS FOR THIS ISSUE AND THERE WERE NONE. BUT IN CHECKING ONLINE, THIS APPEARS TO BE AN ISSUE WITH MANY BUICKS ESPECIALLY THE 2008. TO ME THIS APPEARS TO BE A SAFETY ISSUE THAT SHOULD BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924560November 6, 2016
EXTERIOR LIGHTING
I DRIVE AT NIGHT AND THE LOW BEAM LIGHT OUT SIDE SHOTS OFF THAT I CAN NOT SEE THE ROAD TO DRIVE UNTIL I TURN ON THE HIGH BEAM TO GET TO MY PLACE. NOW THE LOW BEAM LIGHT DOES NOT WORK AT ALL. I TOOK MY CAR TO THE DEALER FOR DIAGNOSTIC, THEY COUL NOT FIND WHAT THE PROBLEM IS. IT IS OF A MATTER OF SAFTY ISSUE TO DRIVE AT NIGHT WHEN LIGHTS GO OFF . I WAS DRIVING LAST NIGHT AND THE LIGHT LOW BEAM WENT OFF " DANGEROUS " I WAS DRIVING IN THE CITY STREETS, I COULD NOT GO TO HYWAY. I NORMALLY DRIVE IN HIWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924189November 4, 2016
EXTERIOR LIGHTING
TAKATA RECALL, WHILE DRIVING AT NIGHT THE LOW BEAM HEADLAMPS GO OFF. THIS HAS HAPPENED SEVERAL TIMES STARTING IN 2011 BUT HAVE COME BACK ON UNTIL 10/14/2016, WHILE DRIVING AT NIGHT ON A BUSY CITY STREET. NOW THE LOW BEAMS DO NOT WORK AT ALL. THE RECALL DESCRIPTION MATCHES TO WHAT IS HAPPENING TO MY 2006 BUICK LACROSSE WITH THIS PROBLEM. I HAVE CONTACTED THE LOCAL BUICK DEALER INFORMED ME MY CAR VIN # IS NOT ON THEIR RECALL LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923914November 2, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HDM MODULE FAILED LEAVING NO LOW BEAMS WHILE DRIVING IN A RURAL AREA AT NIGHT. VIN WAS NOT COVERED BY THE RECALL ALLOWING BUICK TO IGNORE THE PROBLEM AND LEAVE THE OWNER TO PAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920427November 1, 2016
ENGINE
2011 BUICK LACROSSE (60,000 MILES - PROPERLY MAINTAINED BY 73 YEAR OLD MAN) BROKE DOWN ON INTERSTATE HWY. WHILE VACATIONING IN KNOXVILLE, TN - BUICK BEGINS TO STALL AND THE ENGINE LIGHT CAME ON (WAS FLICKERING AND NO ACCELERATION). WE STOPPED IMMEDIATELY AT A GAS STATION AND CALLED AAA - WHO TOWED US TO A CERTIFIED AAA REPAIR/TOW COMPANY. WE INITIALLY SUSPECTED IT WOULD BE THE FUEL PUMP OR FILTER . MECHANIC IN KNOXVILLE WHO IS A ASE CERTIFIED MECHANIC FOR 40 YEARS SAID IT WASN'T THE FUEL PUMP SO HE PUT HIS DIAGNOSTIC TESTER AND DETERMINED THERE WERE MORE PROBLEMS AND STARTED TO TAKE APART THE ENGINE....AND FOUND THE MAIN VALVES WERE BROKEN AND FELL INTO THE PISTONS. ENGINE FAILURE AND HE SAID IN HIS 40 YEARS THIS HAD HAPPENED ONLY 3 TIMES BUT NOT ON A 2011 CAR WITH ONLY 60,000 MILES. HE SAID IF WE WOULD HAVE CONTINUED DRIVING, THE WHOLE ENGINE WOULD HAVE BLOWN UP. CALLED THE LOCAL BUICK DEALERSHIP AND FOUND OUT NO RECALL, NOR DID WE HAVE THE EXTENDED WARRANTY (A BIG MISTAKE - AND WE LOVED THE LACROSSE THINKING IT WOULD LAST A LONG TIME). LOOKED UP BLUE BOOK VALUE - WORTH $11,000 (WITH RUNNING ENGINE) AND A NEW ENGINE WOULD BE APPROX. $8,000 AND WOULD TAKE A WEEK TO REPLACE. SOLD THE CAR TO THE MECHANIC IN KNOXVILLE, TN) AND PURCHASED A NEW TOYOTA AVALON IN KNOXVILLE. VERY VERY DISAPPOINTED IN G.M. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920478November 1, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, "DON'T TAKE YOUR EYES OFF THE ROAD " BEGAN TO FLASH ON THE MESSAGE BOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS INFORMED THAT THE MESSAGE WAS ONLY SUPPOSED TO DISPLAY DURING VEHICLE START UP. IT WAS DIAGNOSED THAT A MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50. ...UPDATED 12/28/16 *BF UPDATED 01/03/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920160October 31, 2016
AIR BAGS
THE AIRBAG WARNING LIGHT COMES ON WHILE THE CAR IS TRAVELING INDICATING THE AIRBAGS ARE MALFUNCTIONING. IT COMES ON AND OFF INTERMITTENTLY. I BROUGHT IN TO THE DEALER AND THEY CLEARED THE MALFUNCTION CODE AND IT HAPPENED AGAIN. THEY WANT TO CHANGE THE SENSOR UNDER THE SEAT FOR $1250 SINCE IT IS NOT COVERED BY WARRANTY. IT SEEMS TO OCCUR WHEN THE CAR IS IN MOTION GOING EITHER UP OR DOWN AN INCLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919069October 26, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE WHILE IT WAS STATIONARY. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE STOMACH, LEG, HEAD, AND RIGHT SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER COLLISION LOT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10919173October 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE HYBRID. AFTER THE VEHICLE WAS SERVICED FOR UNRELATED ISSUES, THE CHECK ENGINE INDICATOR ILLUMINATED THE NEXT DAY AND THE "CHECK THE CHARGING SYSTEM" MESSAGE APPEARED. ADDITIONALLY, THE VEHICLE WOULD SHUT OFF AND RESTART AUTOMATICALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918865October 25, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 55 MPH, BOTH HEADLIGHTS FAILED. THE BRIGHT LIGHTS EVENTUALLY ILLUMINATED; HOWEVER, THE LOW BEAM LIGHTS REMAINED OFF. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918491October 24, 2016
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE'S DOORS WERE NOT LOCKING CORRECTLY. THE CONTACT WOULD HAVE TO MANUALLY LOCK THE DOORS AND THEN ACTIVATE THE LOCKS WITH THE KEY IN ORDER TO SECURE THE DOOR LOCKS. THE DEALER DIAGNOSED THAT THE FAILURE WAS COMMON AND THE ACTUATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918560October 24, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS OR APPLYING THE BRAKES, THE CONTACT HEARD A LOUD THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER REPLACED BOTH REAR BRAKES, STRUTS, AND SHOCKS; HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917373October 19, 2016
STEERING, SUSPENSION
WHILE MAKING A RIGHT HAND TURN I HEARD A POP NOISE SIMULTANEOUSLY VEHICLE DIPPED HARSHLY WITH THE HANDLING AND STEERING CONTROL COMPROMISED. AFTER INSPECTION THE FRACTURED AND BROKEN SWAY BAR WAS DISCOVERED. SWAY BAR ENDS CRACKED BOTH SIDES WITH RIGHT SIDE COMPLETELY SEVERED. CAR WAS USED IN NORMAL DRIVING CONDITIONS-MECHANIC SUGGESTED I REPORT THIS SAFETY ISSUE BECAUSE THIS SHOULD NOT HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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