Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11173759February 3, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
EVERY TIME I GET IN THE CAR THE LIGHTS WON'T STAY ON. I CHANGE THE BULBS AND IT STILL DOING THE SAME THING. THE ELECTRICAL SYSTEM IGNITION IS ACTING UP TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171317January 22, 2019
ENGINE
I WAS GOING 50 MILES AN HOUR DOWN THE ROAD WHEN I APPROACHED AN INTERSECTION AND STABILITRAK CAME ON AND THEN STATED REDUCED ENGINE POWER. AT WHICH TIME I LOST ALL POWER TO GET THROUGH INTERSECTION. ALMOST GOT HIT BY 3 DIRECTIONS TRYING TO GET MY CAR OUT OF THE ROAD. I FINALLY COASTED TO THE SIDE OF THE ROAD TURNED CAR OFF AND BACK ON DROVE FOR ANOTHER MILE BEFORE IT DID IT AGAIN. THIS IS NOT SAFE. I DO NOT KNOW WHAT IS WRONG WITH IT. I AM NOW STUCK AT WORK I DO NOT DARE TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170055January 14, 2019
ELECTRICAL SYSTEM
WHEN CAR IS OFF, THE HEADLIGHTS COME ON RANDOMLY THROUGHOUT THE DAY AND NIGHT. THIS IS DRAINING THE BATTERY AND THE CAR IS UNABLE TO START. CAR WAS PURCHASED IN 2016 AND THIS HAS BEEN HAPPENING RANDOMLY FOR 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166734January 13, 2019
ENGINE
EXCESS OIL CONSUMPTION BETWEEN OIL CHANGE, USED 3 QUARTS. STARTED APPROXIMATELY 57000 MILES. NO OIL LEAKS OR SMOKING DETECTED PER DEALERSHIP. PLATINUM WARRANTY WAS BOUGHT WITH NEW VEHICLE, 6 YRS. OR 85000 MILES, WITH FWS, INC. THE DEALERSHIP STATED CONSUMPTION DUE TO STUCK PISTON RINGS. WARRANTY CO. REFUSES TO COVER. WHAT CAN GM DO TO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164871January 7, 2019
ENGINE, VISIBILITY/WIPER
ELECTRONIC CLIMATE CONTROL SYSTEM ALLOWS WINDSHIELD TO BECOME FOGGED OVER AND I CANNOT SEE TO DRIVE OR CONTROL HVAC SYSTEM. I CANNOT CONTROL THE HEATING, COOLING AND VENTILATION. EXAMPLE: THE SYSTEM SEEMS TO BLOW OR ALLOW WARM AIR IN CABIN WHEN THE A/C IS ON SET AT 68-72 DEGREES. THIS IS WHEN CAR IS IN MOTION AND AT IDLE ON ANY ROAD I TRAVEL. I REPORTED PROBLEM TO RICE BUICK-GMC, INC. 8330 KINGSTON PIKE KNOXVILLE, TN 37919-5449 (865) 693-0610 ON 9/16/2014, 9/25/2014 AND THE PROBLEM PERSISTED & GETTING WORSE TO DATE 01/07/2019. I JUST FOUND OUT ABOUT THIS IMPORTANT SAFETY RECALL. SAFETY RECALL IS LISTED FOR 2011 BUICK LACROSSE ON MARCH 4, 2011 NHTSA CAMPAIGN NUMBER: 11V149000 SOFTWARE IN ELECTRONIC CLIMATE CONTROL AFFECTS DEFROST SYSTEM REDUCING DRIVERS VISIBILITY AND COULD RESULT IN CRASH. UNABLE TO CONTROL HVAC SYSTEM. SECOND PROBLEM IS ENGINE/ EMISSIONS, CATALYTIC CONVERTER, SENSOR ERRORS. ALL HAVE CAUSED CHECK-ENGINE LIGHT TO COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164929January 7, 2019
EXTERIOR LIGHTING
ALL OF A SUDDEN MY LOW BEAM AND DAYTIME RUNNING LIGHTS QUIT WORKING ON THE DRIVER'S SIDE. I NOTICED THIS WHEN I STARTED THE CAR IN THE MORNING AT MY HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165391January 5, 2019
EXTERIOR LIGHTING
ALL OF A SUDDEN MY LOW BEAM HEADLIGHT QUIT WORKING. THEN A FEW DAYS LATER THE HIGH BEAM QUIT TOO. THIS IS ON THE DRIVERS SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164259December 31, 2018
SERVICE BRAKES, ENGINE, STEERING
WHILE ACCELERATING FROM A STOP AT AN INTERSECTION AND INTITATING A TRN ON A CITY STREET, THE ENGINE STOPPED AND LOST POWER STEERING AND POWER BRAKES. THE ENGINE HAD TO BE JUMPED AND A ROD KNOCK SOUND OCCURRED. THE ENGINE LATER SIEZED UP PERMANENTLY AT THE SERVICE CENTER. THE VEHICLE WAS WELL MAINTAINED AND OIL LEVELS WERE WITHIN NORMAL OPERATING RANGE. THERE WERE NO PRIOR INDICATIONS OF ENGINE TROUBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163745December 27, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG MODULE WAS FRACTURED AND THE AIR BAG INDICATOR DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO JIM ELLIS AUTOMOTIVE GROUP (5862 PEACHTREE BLVD, ATLANTA, GEORGIA 30341, 770-234-8155), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED, BUT THE DEALER STATED THAT AIR BAGS WOULD BE REPLACED THIS WEEK. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163532December 26, 2018
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENNESSY BUICK GMC (7261 JONESBORO RD, MORROW, GA 30260, (844) 240-2177) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162985December 21, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER'S SIDE FENDER AND DOOR. THE CONTACT STATED THAT THE FRONT DRIVER'S AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HEAD STRUCK THE STEERING WHEEL AND SHE SUSTAINED BODY AND MUSCULAR PAIN FROM THE SEAT BELT. THE CONTACT WAS TREATED AT THE HOSPITAL FOR MINOR INJURIES. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP TO BE REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11162448December 19, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG INDICATOR FLASHED ON AND OFF ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS TAKEN TO VAN BUREN BUICK GMC (866-223-5291, LOCATED AT 2257 JERICHO TURNPIKE, GARDEN CITY PARK, NY 11040) WHERE THE AIR BAG MODULE WAS REPLACED. THE FAILURE RECURRED AND THE PART WAS REPLACED AGAIN BY THE SAME DEALER. THE FAILURE RECURRED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS TOO OLD AND HAD TOO MANY MILES. THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161487December 14, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WAS DRIVING DOWN ROAD GOT TO MY DESTINATION PARKED IT AND WHEN I CAME OUT IT WOULD NOT START FOUND A BURNT FUEL PUMP RELAY CHANGED IT AND DROVE IT HOME. 20 MIN LATER I DROVE IT AGAIN AND MADE IT 2 MILES SAME THING HAPPENED TO RELAY ONLY WHEN I WAS DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160527December 10, 2018
ENGINE
IF STOPPED UPHILL AND THE AUTO STOP ACTIVATES, WHEN YOU RELEASE THE BRAKE THE CAR CAN ROLL BACK, AND THE WAY PEOPLE STOP ON TOP OF YOU THESE DAYS YOUR CAR CAN ROLL BACK INTO THEM AND YOU HAVE TO REPAIR THEIR CAR. PLUS IT ACTUALLY TAKES MORE GAS THAN MY V8 2016 GMC SIERRA THAT DOESN'T STOP WHEN TRAVELING FROM MY FUELING LOCATION TO MY HOME, PER THE CARS OWN COMPUTER SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156983December 8, 2018
AIR BAGS
REAR ENDED IN AN ACCIDENT & MY AIR BAGS DID NOT DEPLOY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11155995December 4, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE DRIVING 3 MPH IN A PARKING LIGHT AND MAKING A SLIGHT TURN, THE VEHICLE ACCELERATED FORWARD. THE CONTACT STATED THAT THE FLOORMAT WAS NOT IN THE CORRECT POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ON STAR AND WAS INFORMED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 13,826.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155277November 30, 2018
EXTERIOR LIGHTING
THE HEADLAMPS ARE DEVELOPING A FILM (COMMON W VEHICLES OF THIS ERA TO PRESENT) OF WHICH CANNOT BE ERASED EVEN WITH SUGGESTED SOLUTIONS ( SUCH AS CERTAIN HOUSEHOLD COMPOUNDS- TOOTHPASTE, FURNITURE POLISH, ETC.) I CONSIDER THIS A SEVERE SAFETY DEFECT IN MANUFACTURING DESIGN. THE CAR COMPANIES SHOULD BE HELD RESPONSIBLE FOR DESIGNING BASIC AUTO SAFETY ELEMENTS THAT ENDURE THE LIFE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154482November 28, 2018
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
I DON'T KNOW WHAT THOSE ARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153938November 26, 2018
EXTERIOR LIGHTING
BOTH LOW BEAM HEADLIGHTS STOPPED WORKING AT THE SAME TIME WHEN THE VEHICLE WAS STARTED. LIGHT SWITCH WAS IN "AUTO" POSITION. SWITCHING TO MANUAL POSITION - LOW BEAM LIGHTS STILL WON'T OPERATE. HIGH BEAM AND MARKER LIGHTS WORK AS THEY SHOULD. RESEARCHING CAUSE I FOUND A NHTSA RECALL NO.15V519000 (GM NO.14291) FOR A FAULTY HEADLAMP DRIVER MODULE (HDM) WHICH ADRESSED THE ISSUE. REACHED OUT TO BUICK AND WAS TOLD THE MODULE FOR THIS VEHICLE HAD ALREADY BEEN REPLACED IN 2016 (ORIGINAL OWNER), ISSUE CLOSED. I APPEALED THAT IF THE CORRECTIVE HDM FAILED AGAIN THEN THE SAME SAFETY ISSUE EXISTS AND THEY SHOULD REPLACE THE PART AT FAULT AS MANY TIMES AS NECESSARY OR MODIFY THE MODULE NOT TO FAIL CONTINUOUSLY. WHAT IS THE POLICY IF A RECALL FIX IS REPLACING WITH A FAULTY PART? THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153409November 23, 2018
STEERING
STEERING FREEZES UP IN MOSTLY DAMP, WET DAYS WHEN DRIVING VERY SLOW INTO PARKING AREA'S.....STEERING COMPLETELY LOCKS...CANNOT MOVE WHEEL AT ALL....AFTER A MINUTE OR LESS, I HEAR A NOISE AND THE WHEEL IS UNLOCKED... HAPPENED NUMEROUS TIMES OVER LAST TWO MONTHS , BUT SEEMS TO BE HAPPENING MORE PAST FEW WEEKS...I AM AFRAID TO DRIVE CAR...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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