Buick Enclave Complaints

102 consumer complaints on file.

#11560366December 15, 2023
EXTERIOR LIGHTING
The headlights on our 2023 Buick Enclave do not provide nearly enough light at night. If you shine the lights up against a wall at night they seem bright but they do not seem to light up the area directly in front of the car. When driving on a road without streetlights at night I barely feel like my headlights are on. It’s so bad that I am concerned that if a person or an animal stepped out in front of my car I wouldn’t be able to see it in time to avoid it. I brought the car into the dealer today and they actually found that both headlights need to be raised 11-12 inches (they were completely shocked). This is very odd for a new car with only 5k miles. Unfortunately, raising the headlight did not add more light in front of the car at night. I think the issue is caused by the headlights not only being very small but also because they are very low on the car. Also, the headlights are below the grill and the running lights are on the hood. I believe this could be a design flaw that is also a safety hazard. A mechanic at the dealer also agreed with me that in general the lights are very dim. If you drive this model car at night on a road with no street lights I bet you will come to the same conclusion. Attached is the invoice from today that shows the headlights had to be raised. I told the dealer that they should pull another enclave off their lot and see if the issue is only present in my car or if the headlights on other enclaves need to be raised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558387December 4, 2023
ENGINE
Mounting bracket for exhaust in front develops a leak at a cross member. GMC is aware of the issue and has refused to honor their extended warranty for the 2021 model year on my 2022 Buick that was delivered in 2021 due to mileage even though the extended service plan extends mileage to 150,000, mi and 15 years. Vehicle has exhaust leak which triggered check engine light. Could also possibly cause carbon monoxide poisoning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541389August 29, 2023
ENGINE
The contact owns a 2023 Buick Enclave. The contact stated that the vehicle was purchased brand new in May. The contact stated while driving 35 MPH, the message "Oil Needed" was displayed. The contact stated that she drove to her destination and then drove back to the residence. The vehicle was towed to the dealer to be diagnosed. The vehicle was not diagnosed nor repaired. The contact believed that the vehicle had experienced abnormal oil consumption. The manufacturer was not notified of the failure. The failure mileage was approximately 1,663.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537807August 10, 2023
VISIBILITY/WIPER
Front windshield has Shadows when high beams pointed on objects like Signs traffic lights or lights from a moderate distance, issue only shown at night when your high beams pointed on signs, in addition to Road lights from moderate distance shows duplicate lights until you get closer in order for the two lights to be Unified as one object. As you can see in the three attached pictures, all the signs has a shadow in addition to the lights it shows that there is another light under the original light while in fact there is only one
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537125August 8, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle lost power and stalled on interstate hwy 07/29/2023. GM dealer Heartland Chevy in Liberty MO. Repaired replacing fuel tank and sensor due to failed sensor in tank. 08/08/2023 Vehicle again for 2nd time rough idling and staling out several times on hwy. Currently at dealer who diagnosed with fuel sensor issue and still at dealer. Vehicle has approx. 20,000 miles 2023 Buick Enclave.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532563July 16, 2023
EXTERIOR LIGHTING
The vehicles low beams fail to properly illuminate the road, and create a significant blind spot in your vision. We bought a brand new 2023 Buick Enclave and noticed on the first night drive that the vehicles lighting has a very large blind spot where it fails to properly illuminate the road. When switching too high beams the blind spot is diminished but not eliminated. We immediately took the vehicle back to the dealer where they adjusted the lights. However, all that they accomplished was to move the blind spot more central to the vehicle. When traveling up or down hills the lighting problem changes. When traveling up a hill the blind spot is moved closer to the vehicle creating a larger hazard. Traveling down hill the lighting blind spot is moved a bit further out. This is truly a very big safety concern especially when around pedestrians at night as it is nearly impossible to seem them until the very last second. The lighting problem and safety is worse when traveling at higher speeds as you have no time react when things suddenly appear from a blind spot in the vehicles head lights. I have attached several pictures. Please get in contact with me if you have further questions. All attached photos have been taken with an iPhone 13 and have no visual enhancements.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514206March 28, 2023
SERVICE BRAKES
I have a 2022 Buick Enclave Avenir. I purchased the car Dec 2021. I received a low pressure indicator October 26, 2022 in which I had the tire repaired. The brakes started grinding in December of 2022. I took it to the local dealership several times and have called to report the issue as well. On one visit the brake pads were repaired because of a bulletin received from GM. A few days after the replacement, the brakes are still grinding. (see attached documents) I called the dealership again and was told, I assure you that you are not the only one. There are at least 4-5 other customers in my area having the same issue and there is nothing the dealership can do until they receive instructions from GM. What can be done about this? I am concerned with this issue and would like to see it resolved or get a replacement. I have not received a follow up call regarding this issue from the local dealership or GM. My family is important to me and I am not comfortable continuing to own this vehicle without a resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498276December 20, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
my 2022 buick enclave was involved in a minor accident that was a stop and go traffic . THE car is supposed to have anti collision sensors in the front grill but the car did not stop or slow down and no warning lights went off , also from the hood had a buckled bacl along with the front fenders and pushed both fenders back a little enough to prevent either front door from opening had to exit through the back seat if the car had caught on fire a person would have not survived , all parts in accident where replaced by the body shop and buick dealer had to recalibrate the collision equipment thanks for any help jeff quicksell
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11494513November 22, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
As my husband was backing out of the garage to the East and turning the back end to the North so we could head forward out of our drive which is on a curve, the car accelerated and the brakes would not work. We went backwards down a very steep drive that goes to our machine shed and towards the bottom we were stopped by a tree. We could have suffered head trauma from the abrupt stop. If we had been backing out of the drive or a parking place, since we couldn’t stop, there could have been others involved and severe injuries. I called the sheriff’s office and they filed a report. Our insurance agent came out and took pictures. I called General Motors Buick and they opened a case. The car was towed to the body shop the dealership we bought it from uses. We noticed no warning lights or messages on the dash. After everyone left, I got on my computer and there were 2 diagnostic warning emails. One for the antilock brakes and the other for the StabiliTrac control systems,.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11483900September 11, 2022
POWER TRAIN
AWD has vibration at highway speeds when engaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473357July 11, 2022
ENGINE, POWER TRAIN
Engine revving, would not shift even after taking my foot off the accelerator. Had to pull over and shut the car off. After restart, it was very hard shifting but the engine wasn't revving, Engine light stayed on. Engine revved between 3,500-4,500 rpms without shifting. The car can be very jerky when accelerating from a stop and shifting the first time or two.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454852March 2, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2022 Buick Enclave. The contact stated while driving 75 MPH, she heard an abnormal loud popping noise coming from the exterior of the vehicle. The contact veered to the side of the road and inspected the vehicle and noticed that the sunroof glass had shattered. The contact stated there was no object that had struck the sunroof nor any other vehicle nearby that could have caused the sunroof to shatter. The contact was able to continue to drive and the vehicle was taken to a local dealer who inspected the vehicle but could not determine the cause of the failure. The dealer replaced the sunroof glass. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454577February 28, 2022
ENGINE
When driving my car down the street today, it abruptly stopped in the middle of the street and and engine locked up. I could not shift gears. I could not put my car in neutral. I was literally stuck in the middle of the street with a vehicle that gave me no warning of malfunctioning. This is the 3rd transmission that I have had in this car. It is a 2021 Buick Enclave with just over 12,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430863August 28, 2021
STEERING, LANE DEPARTURE: ASSIST
This car crosses the line before the lane keep assist does anything. The car nearly hit an oncoming car. I asked the Koons Tysons Buick Service rep about it and he said he has heard this from a number of people but noting has been done. It seems like a software patch is necessary to make this safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430512August 25, 2021
SERVICE BRAKES
Brakes started grinding at 1000 miles. I will filed a complaint with the dealership and hope they record it. Now I have approximately 2100 miles on the car and it continues to sound and feel like my brake pad and rotor on the right front are grinding every time I apply the brakes. On July 23 2021 an own coming 18 wheeler did not see me and made a left turn in front of me at the traffic light . I step on the brakes lightly to stop but the car made the metal to metal sound and kept moving forward. So I had to jam on the brakes to stop. All wheels slid forward immediately except the front right. I think different brake pads and rotors are needed on this vehicle. This is definitely a safety issue to all drivers as well as others that are on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426025July 22, 2021
SERVICE BRAKES
No accident. I bought this brand new car on May 29, 2021, and have been experiencing brake issues. When I apply the brakes, there is a weird noise, grinding type and it feels like there is less traction (like when slowing down on snow). I have to apply more pressure to my brakes to slow the vehicle and come to a stop. The problem occurs quite often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423968July 8, 2021
SERVICE BRAKES
Brakes started grinding at 300 miles. I have filed a complaint with dealership who did record it and advised that it was a known issue that GM is working to resolve. I now have approximately 2000 miles on the car and it continues to sound and feel like my brakes are grinding every time I apply the brakes. Occasionally, when I apply the brakes and they are making the grinding feeling - it feels as if the vehicle is not wanting to slow down and I need to apply more pressure to my brakes. This definitely would be a safety issue to the driver as well as others that are on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421887June 22, 2021
ENGINE, UNKNOWN OR OTHER
This vehicle has an auto stop start feature that the dealer refuses to override. The problem is that if you are stopped to make a left turn, the engine stops. When you need to go when there is a break in traffic, there is a hesitation to get going just when you need instant power. Also at stop lights or signs you tend to keep tapping the brake to keep it running resulting in a dangerous situation. Also if you are stopped and forget and get out of the car, it can start up and run into something. I just want the ability to disable this dangerous feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419828June 6, 2021
SERVICE BRAKES
when applying the brakes it sounds lile metal on metal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419275June 1, 2021
SERVICE BRAKES
I have a 2021 Buick Enclave Premium purchased 01.03.2021from Alden Buick-GMC been having problems with my brakes when I apply my brakes I have a brake noise grinding growling noise coming from the brakes. Took vehicle to dealership today 06.01.2021. Was told cause is Composition of brake material, dealers informed by GM not to replace any parts or attempt any repairs at this time. Was informed vehicle is safe to drive and GM engineering is working on a solution to this concern. I am concerned should the brakes not work properly when applied causing an accident. Would like to know if NHTSA is aware of this problem on the 2021 Buick Enclaves and 2021 Cadillac XT5-XT6, 2021 Chevrolet Blazer, Traverse, and 2021 GMC Acadia? Would like to know if NHTSA feels it is safe to drive?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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