Buick Enclave Complaints

102 consumer complaints on file.

#11730586April 11, 2026
UNKNOWN OR OTHER
I had my new 2025 Enclave in the shop 8 times. Buick says, once??? GPS has gotten us lost 12 times. GPS had us exit [XXX], 3 times , do u-turns, only to get back on [XXX]. In Arcadia, FL. GPS had us do 3 left turns to get back where we were. Ace Hardware near me on [XXX] . I am on [XXX] . I can see Ace Hardware also on the street I am on. GPS wanted me to make SEVEN turns to get to where I could see. Going to Beall's on [XXX] . I am on [XXX] . I can see Beall's ahead on the left. GPS wanted me to pass Beall's, take a left on [XXX] . Go through the next subdivision and return to where I was9 now in Beall's parking lot). Two photos attached are me going to Ace and I can see it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729319April 5, 2026
SERVICE BRAKES
This happens every single day, not just today, but are two separate issues related to my brakes. 1- squealing brakes. Every single day and for several miles before they warm up. The first time I brought this issue to the attention of the dealership, they replaced the brakes, and there was no squealing for just a few days. I forced the dealership within a week to let them know, I had to bring it back in, and they said they were fine and would just squeal. To this day, I have no idea if this is safe or not, but haven’t been able to receive a message that they squeal for any specified reason, which does not ease safety concerns. 2- my app told me that I had only 18% brake pad life remaining when I was around 11k miles. I took it in and they said they just reset the sensor without fixing the brakes because they didn’t know why it was doing that - its now clear to me that this isn’t an accurate reflection of true brake life measurements and is most likely just based off of miles driven instead of a true measurement, as advertised. I love this car, but am super disappointed that my brakes are so consistently loud - it’s both embarrassing and worrisome. And to make the dealership aware and just have them reset a sensor for this completely separate concern is honestly obnoxious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727387March 27, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
Onstar keeps running and failed. Nothing works on car without it. Its dead after shutting it off. And no safety features work.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11727213March 26, 2026
SERVICE BRAKES
Brakes are extremely noisy at low speeds. Dealer advice that this is normal When driving at low speeds brakes squeak extremely loud This is clearly a defect that GM needs to address They keep using the excuse that is the the high quality pads that they are using
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726348March 23, 2026
ENGINE
Catastrophic engine failure. We were left stranded in [XXX] while on a trip. No warning lamps. Vehicle was towed and inspected by the Buick dealership service department. Took 3 months to get our vehicle back which had to be transported back to the state in which we live. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721385March 2, 2026
POWER TRAIN
My wife's 2025 Buick Enclave with less than 10,000 miles (around 9,800) stranded us on the highway. Transmission was shuddering and felt like we were hitting rumble straps on acceleration. Then, we couldn't go over 18 mph, then it just stopped. Couldn't even pull off to the side of the road because the electronics wouldn't let the vehicle go into neutral to allow us to push it onto the shoulder. Eventually we got it off the Interstate to a residential area. When tow truck arrived, they couldn't get it into neutral and had to drag it onto the wrecker with generous amounts of WD-40. That can't be good for the vehicle. The vehicle is at Randy Wise Buick in Fenton, Michigan. We were lucky not to have been hit on the Interstate. Biggest worry is not the transmission problem but that we couldn't even push it off the roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719562February 21, 2026
POWER TRAIN
While slowing down with foot of accelerator, to stop at an intersection, the rear wheel’s momentarily locked up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718769February 18, 2026
SERVICE BRAKES, ENGINE
Car was purchased on 1/2/25 and first issue with vehicle was on 1/30/25 for check engine light. Feb 20,2025-Check engine light, car shakes, radio and dash go in and out, passenger rear window screeches. issues fixed except vibration. May 26, 2025 check engine light. rear window still making noise-fixed . Trunk gets stuck-no fix. Unaligned lane assist, car continues to shake. Sept, 26 2025-Brakes continue to make noise and now pulsate. Dealer found that pads and rotors were warped and had discoloration, and were replaced under warranty at 11,845 miles. CAR WAS IN SERVICE FROM SEPT 26-OCT 23, 2025. BRAKE NOISE STARTED 2 DAYS LATER-TEXTED ADVISOR Dec 4-Car continues to shake and brakes continue to make squealing noise. Have email from GM TAC stating "SOME noise from the brakes is a normal characteristic, especially if the brakes are cold or wet. this is a condition we have no control over as it has to deal with the environment and weather. I LIVE IN FLORIDA! CAR WAS IN SERIVCE DEC 4-DEC 26, 2025. NO RESOLUTION AGAIN Feb 6-Car leaking and overheating, passenger rear window not going down, exterior antenna cover came off, still shaking and brakes still squeaking. I WAS TOLD BRAKES ARE NO LONGER UNDER WARRANTY AND NOTHING THE CAN DO AFTER 7,500 MILES YET THEY WERE PREVIOUSLY REPLACED AT 11k MILES AND I'VE VOICE CONCERN FOR MONTHS AND NOTHING WAS DONE BEFORE. AND OTHERS WERE REPLACED EVEN OVER 7,50MILES I am concerned over the safety of myself and my family with these continues brake issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718739February 18, 2026
COMMUNICATION: AUTO CRASH NOTIFICATION, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, COMMUNICATION
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712604January 22, 2026
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Digital dash display is completely black. There is no display of speed, lane departure, back-up camera or parking assist/surround view camera. Neither vehicle restart nor software reset corrects the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712231January 20, 2026
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? - Had to do with the Transmission. Something about internal loose bolts from the factory in the torque converter that cause transmission fluid leakage and making the car undrivable. Might be related to PIP6005 or CSP N242473580) How was your safety or the safety of others put at risk? Not being able to take off from a stoplight could have been easily rear ended. Had it broke a came to a complete stop on the interstate, my wife and kids could have been killed from high speed impact at the rear of the vehicle could have life impacting injuries or death. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Inspected by Dealer Don Hewlett Chevrolet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706976December 24, 2025
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine and/or powertrain system catastrophically failed while the vehicle was in motion on the freeway. The vehicle lost power, shut down, and became disabled. The vehicle is currently in the possession of the Buick dealership and is available for inspection upon request. How was your safety or the safety of others put at risk? The failure occurred while driving my husband and children in fast-moving freeway traffic. The vehicle suddenly lost power and shut down, forcing us to coast to the shoulder while traffic was moving around us. This created an extremely dangerous situation that could have resulted in a serious crash, injuries, or fatalities to my family and other motorists. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The Buick dealership confirmed the engine failure and advised that the vehicle needs a replacement engine. The vehicle was towed directly to the dealership following the incident and was declared inoperable. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by an authorized Buick dealership service department. The manufacturer (GM/Buick) has been notified, and a corporate case has been opened. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes. Multiple warning alerts appeared immediately before the shutdown, including critical warnings such as low oil pressure and instructions to turn the vehicle off. Moments later, the vehicle lost power completely and shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704203December 10, 2025
UNKNOWN OR OTHER
Sunroof leak due to fault drain tube causing the review mirror to glitch, leaking through the headliner and wire harness into the inside of the vehicle. Vehicle is still at the dealership. They have requested and put in the new equipment which upon inspection by dealer service this replacement was also defective and a new part has been ordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700390November 19, 2025
SERVICE BRAKES
Brake booster has gone out at 100,000 miles. Brakes do not work when vehicle is first started. Problem was diagnosed by an independent mechanics shop. There was no warning light until after the first incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698063November 7, 2025
SERVICE BRAKES
Brake pedal went to the floor 1 time when starting vehicle at approximately 400 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697839November 6, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving down the street after a short trip this morning with no one on the road in front of us the vehicle had an alert like we were about to impact someone and braked pretty hard 2x back to back with the collision alert popping up. The person behind us had to slam on their brakes and BARELY avoid hitting us. There was NOTHING in front of us. This vehicle is dangerous to everyone around us and should be taken off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697817November 6, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I have been the owner of this vehicle almost 6 months. My headlights and brake lights do not currently work because of what was diagnosed as electrical failure at the Buick dealership. There are no warranties for this issue specifically aside from the 36,000/3 year warranty which is expired. The dealership mechanics don’t know how to fix this issue and informed me it could be thousands. It poses an extreme safety risk and prevents me from being able to drive my car at any point requiring headlights. I’ve been given a warning from an officer as to my lights being out as it gets dark around 5-5:30 pm. This vehicle hasn’t been altered in any way and has all original manufacturer parts. It has not been wrecked or in any minor or major accident. I am stuck with a “LEMON” but in the state of SC my vehicle doesn’t qualify. This vehicle has 70k miles. I am the 3rd owner. Buick indicated that these model enclaves have been known to have headlight issues. I do not have an alternative vehicle. I have children. I have responsibilities. I cannot go without a safe vehicle and currently I’m unable to use my vehicle for the purpose it’s intended because of this issue. I need a replacement vehicle if this is not a repairable issue. I also cannot get new financing as this vehicle has only been financed for 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696262October 29, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
I wanted to update a previous report. The vehicle had had some odd electrical issues. The brakes ended up failing while driving but no electrical issues at the time proceeding it. What I wasn't able to report before was that the brake pedal sunk to the floor with no effort to stop the vehicle at all. The emergency brake is a button on the left side of the vehicle which was attempted to be engaged to stop. It made no effort to stop whatsoever. The vehicle is a danger to society. I just got it back from the dealership and they made an update to the computer or console but replaced no parts. These all need to be recalled no one should be driving these.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695839October 27, 2025
EXTERIOR LIGHTING
Headlight on right side failure - no light. AI shows a recall for this problem, but my vin was not listed. Notice also states 2022, 2023, and 2024 vehicles. It should be as car was only 2 years 10 months old with about 42000 miles. GM has the part now. Dealer inspected the car. Light had less then 750 hours on it; references say average light should last 20,000 hours. An obvious defect. Only noticed failure due to a neighbor seeing it. We drive mostly in the day due to age. Car is used only to go to work. Car has auto headlights, and they do not operate during daylight when we drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695257October 23, 2025
ELECTRICAL SYSTEM
The wireless charging tray on my Enclave gets the phone very hot. It gets so hot that my phone shuts down. This happens with Pixel, Samsung and Apple devices. There are several reports on the web regarding this issue. I even tried to charge my phone without a case same issue. This is a concern because it can cause a vehicle fire. The batter gets so hot that it can easily catch on fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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