BMW 328i Complaints

2,583 consumer complaints on file.

#11621417October 22, 2024
POWER TRAIN
CRASHNo FIRENo INJURIES0 DEATHS0 Driving to work and the engine oil pressure warning came up and the car began to decelerate and once completely stopped the power train malfunction warning popped up was told it’s the timing chain which has been common problem with this model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620923October 21, 2024
ENGINE
Subject: Urgent: Ongoing Recall Issue Dear NHTSA, I hope this message finds you well. I am writing to express my concern regarding the ongoing recall for my vehicle, which has remained unresolved for over three months. Despite the recall being officially opened, I have not received any updates or a timeline for the necessary repairs, and I am feeling increasingly unsafe driving my car in its current condition. I would greatly appreciate it if you could investigate why the repairs are taking so long and provide me with any information regarding the status of the recall. Additionally, if there are any temporary measures I can take to ensure my safety while I wait for the repairs, please let me know. Thank you for your attention to this matter. I look forward to your prompt response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620979October 21, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 328I. The contact received notified notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated upon turning on the heat or the A/C, there was an abnormal loud sound coming from under the hood. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the contact was informed that the vehicle needed to be diagnosed; however, the contact declined because there was no loaner vehicle available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 143,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621082October 21, 2024
ENGINE, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact’s son owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact stated that while his son was driving approximately 45 MPH, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and it was determined that the timing chain had failed, causing the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621088October 21, 2024
ENGINE, ELECTRICAL SYSTEM
White smoke began to ooze from under the hood, as well as through my ac vents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620344October 17, 2024
ENGINE
There is a Voluntary Safety Recalled #23V707 issued for my 2011 BMW 328i that deals with the Vanos Solenoid. My VIN is not included on this recall per website. My check engine light diagnosis shows a vanos solenoid issues. Dealership replaces vanos solenoid. Light comes back on, now the whole unit needs to be replaced. I separately went to a German mechanic and he communicated two times that my issue should be covered under the recall. How is this not associated with the safety recall issued in October 2023? Wouldn’t faulty bolts directly impact the engine and cause the whole unit problems? I feel terrified driving my car as I transport my elderly parents and fear for our safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619515October 13, 2024
ENGINE
My name is [XXX] I have 2013 bmw 328i that has a safety recall Vin [XXX] CAMPAIGN ID: 24V608000 Engine coolant pump problem It’s been 4 months with no help from bmw .I contacted the dealer and they said there’s nothing they could do right now, but I believe its causing the part not to work anymore and it’s causing other problems that’s related to this issue. I will have to hire an attorney because there’s no remedy available and it’s causing we’re on my other parts of the car. Please if you can help or recommend what to do, I’d appreciate it. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619291October 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. An unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619094October 10, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619208October 10, 2024
ENGINE, ELECTRICAL SYSTEM
It’s been a few months with no remedy contacted the dealer and they said there’s nothing they could do right now, but I believe the connectors, causing the part not to work anymore and it’s causing other problems that’s related to this issue. I will have to hire an attorney because there’s no remedy available and it’s causing we’re on my other parts of the car. I believe this is caused other problems with the vehicle I don’t think the coolant pump is working. Is bmw going to fix related problems free of charge?that are caused from them not fixing it fast enough and causing other problems since the coolant pump has failed and bmw hasn’t offered anything or to fix the problems quick enough .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618921October 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2014 BMW 328I. The contact stated that the vehicle was difficult to start and was idling rough. Additionally, the contact stated that while starting the vehicle and while driving at various speeds, there was an abnormal knocking sound coming from the engine. The low oil pressure warning light was illuminated. The vehicle was taken to an unknown dealer and to several independent mechanics, where the valve cover gasket, the serpentine belt, the oil pressure sensor, and other unknown parts were replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the timing chain, the oil pump, the drive chain, and the oil pump had failed and needed to be replaced. The contact related the failure to TSB Number: SIB 11 03 17; however, the dealer informed the contact that the vehicle was not covered. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer and to the NHTSA Hotline for assistance. The failure mileage was approximately 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618370October 7, 2024
ENGINE, POWER TRAIN
I was driving and my car began to lose power and Drivetrain Malfunction appeared on the screen. I had to pull over to a side street and turn the car off. I turned it back on but it was very sluggish and moved very slow. Once I parked it I turned it off and tried to start it back up but it wouldn’t turn over. I contacted BMW and they said they couldn’t do anything. I need a new engine and timing chain, fuel pump and oil pan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618363October 6, 2024
ENGINE
Check engine light came on and car began to slow down on the expressway going 45 mph. My car now does not start and will not turn over. Before all of this happened my car was misfiring and a warning came up saying Engine Oil pressure Low. I just received an oil change a week prior. Now my car doesn't work and I cannot drive it at all. BMW said my timing Chain is broken and I have an oil leak. I will need a new engine. My mechanic said my entire engine needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617834October 3, 2024
ENGINE
I have problems consistent with SI B11 07 14- VANOS gear bolt breaking. BMW lied and said that the problem affected only 200,000 cars when in reality it affected a lot more cars. I am losing oil at a slow rate but after than normal oil loss of a healthy engine and have no external leaks, meaning there is an internal leak. I have a metallic rattling noise as well. These problems are consistent with broken VANOS gear bolt(s). I also have a timing issue code popping up with a check engine light that can be caused by this incident. The car is available for inspection upon request. If the problem persists, the engine could experience critical failure causing harm to the components as well as the driver/passengers. I have not been to a dealer yet. I have a scheduled appointment with NEW COUNTRY BMW on Monday to address the airbag issue. A diagnostic for the issue would cost a lot of money that I do not have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617974October 3, 2024
ENGINE
The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the vehicle briefly vibrated before losing motive power, after which the message "Drivetrain Malfunction" was displayed. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No other warning lights were illuminated. The vehicle was towed to the dealer, who observed that the guides for the timing chain were fractured, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Service Information Bulletin: 11-03-17. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617580October 1, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617163September 30, 2024
AIR BAGS, ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notifications of NHTSA Campaign Numbers: 24V513000 (AIR BAGS) and 23V707000 (ENGINE AND ENGINE COOLING); however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air bag warning light remained illuminated while operating the vehicle. Additionally, the vehicle failed to immediately start, and while driving at an undisclosed speed, the check engine warning light flashed off and on. The cause of the failure was not yet determined. The failure mileage was 110,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617257September 30, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 328I. The contact stated while driving at approximately 70 MPH, the vehicle shuddered and made an abnormal sound that worsened over time. The contact pulled over to inspect the vehicle and discovered smoke coming from the engine compartment; moments later the engine compartment engulfed in flames. The contact was notified that the VIN was included in the NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System). The vehicle was occupied however, no injuries were sustained and the contact's friend was able to exit the vehicle safely. The fire department came and extinguished the fire however, no report was filed. The police department was also present however, a police report was not filed. The vehicle was not totaled however, the vehicle was not drivable and was towed to an auto repair shop to get a diagnosis. The contact received a diagnosis stating that the motherboard, navigation screen, along with other unknown components needed to be replaced. The check engine warning light was illuminated and several other unstated warning lights. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11616928September 27, 2024
ENGINE
My vehicle was not included in BMW Recall "23V-707: Replace Vanos Adjustment Unit Screw Connection" but has suffered the same failure described in this recall. My VANOS adjustment unit screws came loose and caused my engine to completely stall in the middle of traffic on a very busy road [XXX] ). I lost some braking ability and narrowly avoided a major collision. I've been having issues with misfires related to my VANOS system and today I found that despite being told my vehicle wasn't affected by the recall, it is experiencing the same issue as the recall above mentioned. My vanos adjustment unit bolts on both exhaust and intake sides of the engine were all much more loose than factory specification, so much so that I was able to remove 6 of them with my fingers alone. I think there should be a full safety recall on this issue as it seems to affect a much wider variety of cars than initially thought. I was able to re-tighten them to factory specs, but I have no confidence that it will stay that way. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616677September 26, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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