BMW 328i Complaints

2,583 consumer complaints on file.

#11623447November 4, 2024
UNKNOWN OR OTHER
Safety recall no fix. My car smokes and could catch on Fire. BMW refuses a loan vehicle until it can be fixed. They advise me to drive it and if catches fire call 911. This is unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622760October 30, 2024
ENGINE
Vehicle is not functioning properly and may catch fire unexpectedly without BMW part remedy Had to pull over to let the engine cool off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622806October 30, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622645October 30, 2024
ELECTRICAL SYSTEM
Water pump electrical connector
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622425October 29, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328i. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622494October 29, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact stated while driving at various speeds for an extended period, the contact noticed that there was smoke coming from underneath the hood. Additionally, there was an abnormal odor inside the cabin of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine coolant pump had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in a recall. The contact stated that the failure had been recurring while driving. An orange triangle warning light was illuminated. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622569October 29, 2024
ENGINE
The contact owned a 2013 BMW 328i. The contact stated while the vehicle was parked and unoccupied in a friend's driveway when a pop was heard and the contact noticed that the vehicle was on fire. The contact stated that the engine compartment was engulfed in flames. The contact stated that a police officer who was riding through the neighborhood stopped and attempted to extinguish the fire, however, they were unsuccessful. The local fire department arrived and extinguished the fire. No injuries and no medical treatment was provided. The fire caused damage to the friend's garage and the window above the garage. In addition, the friend's vehicle, which was parked in the driveway next to the contact's vehicle, was damaged on the driver's side front bumper and headlight and the driver's side front tire. The vehicle remained at the fire location. The vehicle was deemed as a total loss by the insurance company. In addition, the contact stated that the vehicle was just purchased a month ago. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 133,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11622596October 29, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622608October 29, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622628October 29, 2024
SEAT BELTS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622359October 28, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2016 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622135October 27, 2024
ENGINE
Recall for 2011 BMW 328i PCV Heater valve was conducted on or around March 12, 2023 at my local BMW private shop Bimmer Engineering located in Lancaster, CA. After service was performed was contacted by BMW representative that this service I paid out of pocket would be reimbursed, but would need to take to BMW dealership to be inspected to ensure BMW part had been replaced properly and with the authorized OME part manufactured by BMW. Vehicle was inspected at the Valencia BMW dealership on or around March 15, 2023 and verified manufactured part was replaced properly. After submitting a claim, letters, and invoices to BMW North America which concluded roughly a year later. I was informed that the reimbursement would not be honored due to recall not affiliated and TREAD ACT does not apply. This information was provided on or around October 11, 2024 by Executive Customer Care Relations and Services Specialist Kurt Westrich.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621881October 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact stated while driving 65 MPH, the vehicle stalled. The check engine warning light was illuminated. The contact was able to pull over to the shoulder of the roadway. The contact was able to restart the vehicle; however, the failure recurred several times while driving on the same day. Additionally, the contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle shuddered and surged. The vehicle was taken to O'Reilly’s, where DTC code: P054B was retrieved; indicating a VANOS bolts failure. The vehicle was then taken to the dealer to be repaired under NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the dealer charged a diagnostic fee and informed the contact that the vehicle would need to be diagnosed for 2 hours prior to the recall repair. The contact declined to pay the diagnostic fee. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621723October 24, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2012 BMW 328I. The contact stated that while driving at approximately 5 MPH, there was smoke coming from the engine compartment. The check engine warning light and several other unknown warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621766October 24, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact’s mother owns a 2015 BMW 328I. The contact stated that occasionally while attempting to start the vehicle, the vehicle failed to start. The contact stated that the check engine warning light was illuminated with a message to “Drive with Caution” displayed. The contact stated that after starting the vehicle, the failure was remedied; however, the failure persisted. The contact received notification of NHTSA campaign 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM) and linked the failure to the recall. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage 134,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621686October 24, 2024
ENGINE, POWER TRAIN
Engine Timing Chain and Oil pump drive chain modules failed. I found this from BMW website that Defect Code: SI B11 03 17: For this vehicle the timing chain and the oil pump drive chain modules (N20, N26 engines) limited Warranty for in defects in materials or workmanship has been extended to 7 years / 70000 miles as determined from the original in-service date. This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the BMW New vehicle limited warranty for passenger cars and light trucks. for eligible vehicles that are beyond this 7/70 coverage, please refer to SI B11 02 21 for additional coverage that may also apply. I filed a case directly with BMW of NA - they told me get it towed to BMW dealership and get it diagnosed, I followed the instructions and got it diagnosed. BMW dealership confirmed the main cause was the Timing chain broke and engine seized. but BMW declined to do anything about it. please see the link by BMW below: [XXX] $ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621531October 23, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owned a 2015 BMW 328i. The contact stated that while driving at various speeds, and while at a complete stop, there was smoke coming from underneath the hood and through the A/C vents. The contact stated that the vehicle was overheating. Several unknown warning lights were illuminated. The contact stated that the A/C only blew hot air. The vehicle was taken to the dealer, where the timing belt, the oil gasket, the oil pan, and unknown fuses were replaced; however, the failure persisted. Additionally, the contact stated that upon starting the vehicle, there was smoke coming from the A/C vents and from the charging port. The contact stated that the infotainment system then caught on fire. The contact exited the vehicle. The contact was able to extinguish the fire with two extinguishers and with the assistance of the fire department. A fire department report was filed. No police report was filed. The vehicle was towed and totaled. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact that the fire had not occurred due to a manufacturing defect. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), which she related to the failure. The failure mileage was approximately 59,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11621602October 23, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621245October 22, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621332October 22, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owned a 2014 BMW 328i. The contact stated that while at a complete stop at the red traffic light, the contact noticed smoke coming from underneath the hood. There was no warning light illuminated. The contact pulled to the side of the road. A bystander advised the contact to exit the vehicle immediately. The contact and his best friend occupying the front passenger's side seat exited the vehicle. The contact stated that the hood immediately burst into flames. There was no injury sustained. The fire was extinguished by the fire department. The contact did not know whether the fire department filed a report and whether the police department filed a report. The contact stated that the vehicle burned to the ground from the front end of the vehicle to the rear seats. The vehicle was towed and totaled. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), which the contact related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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