Audi Q7 Complaints

120 consumer complaints on file.

#11504014January 27, 2023
ELECTRICAL SYSTEM
My 2021 is having an issue with the starter generator. Apparently this is a issue with many Audi's
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503637January 25, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, ENGINE
While driving the vehicle, error messages began appearing on the in-panel dashboard display. At first, a yellow/orange battery icon appeared with the message "Electrical system: malfunction! Please contact Service". Within an hour, the car experienced another electrical system malfunction (red battery icon appeared with the message "Electrical system: malfunction! Safely stop vehicle") along with a host of other error messages (Brakes: malfunction, Steering: malfunction, Parking brake: malfunction, Vehicle lights: malfunction, Stabilization control (ESC/ABS): malfunction, Drive system: malfunction, Transmission: malfunction). The car was undrive-able at this point, coasted to a stop and could not be restarted while on an active roadway. The car had to be towed to the dealership, where it still remains today. * Components or systems malfunctioned: Electrical system, brakes, steering, parking brake, vehicle lights, stabilization control (ESC/ABS), drive system, transmission. It is available at the Audi dealership service location for inspection * My safety was put in significant danger due to the car shutting down on an active roadway with no control over the vehicle. * The problem has been confirmed by the dealer. * The vehicle has been inspected by the dealership service center but not by police or insurance representatives. * Many warning lamps and messages appeared within an hour of the car becoming inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502439January 18, 2023
ELECTRICAL SYSTEM
At approximately 3:15pm CST on Friday, January 13, 2023, several electrical system warnings appeared, and the vehicle stopped in the middle of the street. We were able to restart the vehicle twice, but only able to drive it about 10 feet to move it out of the middle of the street. We then had the vehicle towed to the dealership for repairs. The dealer has told us that the electrical generator failed and needs to be replaced. It should be available for inspection, if needed. No other party, such as police or insurance, has inspected the vehicle. My safety and the safety of others was put at risk, because the vehicle died in the middle of the street with little warning and could only be moved a short distance from there. Pictures of some of the warnings are attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499634December 31, 2022
ELECTRICAL SYSTEM, ENGINE
Electrical failure indicator lit up. I was on my way to the dealership service center. Within 10 minutes of driving, the car completely shutdown right at a busy intersection and before an active railroad crossing. Tow truck was called by the police as the car was not starting and therefore undriveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498735December 24, 2022
STEERING, LANE DEPARTURE: ASSIST
Driving about 25 mph power of steering wheel was lost, steering became very hard. I stopped, no accident. Not reported yet. Messages appeared: 1. Steering: malfunction! please stop vehicle 2. Audi pre sense 3. Lane departure warning 4. Emergency assist
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495892December 3, 2022
SUSPENSION, WHEELS
Right rear tire has worn excessively compared to other tires. There is a recall for this issue on some 2021 Audi Q7 but ours what not part of that recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493731November 15, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling all alone in a 2 lane road on a rainy evening the brakes applied themselves violently. Same has happened when backing of my home garage and the car senses rain and the brakes violently. This is very distressing and the seatbelt pulls back very hard causing fear, confusion and pain.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11493418November 14, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2021 AUDI Q7. The contact received notification of NHTSA Campaign Number: 22V516000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491663October 31, 2022
AIR BAGS
Purchased brand new 5/11/22. A few days later my air bag warning light came on so I made an appointment and took my car in for service. Audi service told me that the light was in error and they fixed it. After I left the air bag light came on again that same day and I took the car in again...at which time they told me the passenger side air bag was bad and does not work so they disabled it. I have complained to my Audi dealer that not having an air bag for passenger side is not safe ... they disagreed. They said an air bag is on order...no date on when it will arrive...but, it's safe to drive with a passenger. How can this be when the air bag is not working for my passenger side. I also called Audi customer service and filed a complaint with them. This has been on going since May 2022 when I purchased my brand new audi and is still not rectified and I still don't have a working passenger side air bag. In my mind, a serious safety issue! Not having an air bag for my passengers is not safe. I drive the car daily with the air bag warning light on. I call my Audi dealer daily asking when I will have an air bag and they continue to tell me they have no date. 1) passenger side air bag failure-yes it is available for inspection 2) Passengers are not safe to ride in my car 3) Yes, dealer confirms the air bag does not work 4) It's been inspected by the dealer 5) Warning lights/lamp comes on when car is started and does not go off until the car is off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490238October 20, 2022
ENGINE
THE INCIDENT HAPPENED ON OCTBER 2ND. I WAS DRIVING AND THE VEHICLE JUST STALLED IN THE MIDDLE OF THE HIGHWAY WITH A LOUD NOISE WITHOUT ANY PRECAUTION. THERE WAS ABSOLUTELY NO SIGN OR NO ENGINE LIGHT THAT WAS DISPLAYED. LUCKILY, JOHNS CREEK POLICE DEPARTMENT VEHICLE IN GEORGIA WAS BEHIND ME AND HE HELPED ME TO PUSH THE CAR TO THE SIDE OF THE ROAD. I REACHED OUT TO AUDI HELP AND A TWO TRUCK WAS DISPATCHED. THIS WAS A CRITICAL SAFETY ISSUE SINCE THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE VEHICLE IS STILL WITH THE DEALERSHIP - AUDI NORTH ATLANTA, GEORGIA. THE DEALERSHIP EXPLAINED TO ME (YET TO RECEIVE A WRITTEN STATEMENT) THAT THIS A FAILURE IN ENGINE AND AUDI USA HAVE AGREED TO REPLACE THE ENGINE. AS A CONSUMER I BELIEVE, LIVES WOULD HAVE BEEN LOST HAD THERE NOT BEEN A POLICE CAR BEHIND ME AT THE RIGHT TIME. IT WOULD HAVE BEEN A MAJOR ACCIDENT SINCE ANYONE WOULD HAVE HIT ME, OCCUPANTS FROM THE REAR. I STRONGLY URGE AND REQUEST NHSTA TO INVESTIGATE AND FOLLOW-UP PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486815September 27, 2022
SEAT BELTS
I'm writing you today with a MAJOR CONCERN related to the safety of the current model Audi Q7. The problem is with the left and right 2nd row belt buckles. Both are attached to a plastic fixture, sit a few inches in front of the back seat, and cannot be moved beyond a forward 45 degree angle. The position and orientation prevent you from safely/correctly installing ANY child seat using the belt path. Latch works fine but it has an upper weight limit. We took the car to the local police dept and the certified child seat expert confirmed the buckle design would NOT ALLOW US TO SAFELY INSTALL ANY FORWARD FACING CAR SEAT USING THE BELT PATH. We tried to install our Nuna Rava car seat rear facing as well - one of the safest and most expensive convertible seats available - and the buckle position prevented me from securing it properly as well. The belt kinks and the position creates a slightly forward angle from the passthrough on the seat to the buckle. Leaving way too much lateral motion. I took the car to my local Audi dealer recently and they confirmed there is no available solution from Audi. I asked the service rep to escalate this with HQ but no progress. As a result of this, we are unable to safely install ANY car seat using the belt path, FORWARD and REAR facing, on either side of the Q7 second row. Please investigate for yourself. This is serious issue. Audi needs to take action here ASAP before someone gets hurt. Thank you in advance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486274September 25, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Was driving around 30 MPH. Audi Q7started showing malfunctions on the dashboard, stabilization control malfunction, transmission malfunction, startup system malfunction, backup system malfunction, drivers assist malfunction, tire pressure malfunction, drive system malfunction. The vehicle started to brake on it own, fishtailed and then started to accelerate on its own
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11482522September 2, 2022
ENGINE, ELECTRICAL SYSTEM
I pulled out of the gym after using my key FOB to unlock and start vehicle. Got a warning asking if Key was in the car, it was, and warning went away. A 1/4 mile later, while the car was in drive and idle at a red light, the car completely shut/locked down and alarm started blaring saying there was no key. The key was in the car (it had just unlocked and started the car less than 4 minutes earlier). The car defaults to ON of an auto/on function (gas saving feature?), and I believe that becuase the car was waiting at the light, prompted the computer to misfire functions. I was stuck in traffic and could not get the car to start for over 3 lights length of time. I also found I had no control of the hazard lights. I was able to eventually get it to turn on, alarm persisted. I then drove it home with alarm still blaring and got my spare key, the alarm shut of briefly and then turned back on. I then drove it to Audi servicing while alarm blaring. They assessed the vehicle over the past 10 days and simply told me it was due to the key FOB battery dying. Meaning: they are telling me that this is normal and will continue to happen every time my battery dies. This is very dangerous. I don't know how/if they actually confirmed the battery was dead or simply changed it out. The key FOB battery dying should NOT cause a car, while in drive, to completely shut/lock down. This is a huge safety issue. Someone could have not seen me and rear ended me. Or if I was in traffic on the freeway and my FOB battery dies, then I would really be in trouble. I have other Audis and a FOB key dying has never caused a lock down. Once the car is in motion, the ability of the key fob to affect the ignition or engine should be zero. I believe this issue needs to be looked into and am not getting good response or action from AUDI. I do not feel safe driving a car that will lock down while in drive, and my concern extends to other people who may find themselves in this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477825August 5, 2022
FORWARD COLLISION AVOIDANCE
The contact owns a 2021 Audi Q7. The contact stated that while driving approximately 50 MPH, the vehicle came to an abrupt stop. The contact went forward and sustained a concussion, and blurred vision and medical attention was provided. The emergency brake malfunction message was displayed. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11477132August 2, 2022
FUEL/PROPULSION SYSTEM
I am writing to report on the results of a call on 08-01-22 to Audi USA regarding the current recall on Audi Q7 automobiles. I asked if the car was safe to drive and the representative could not answer the question. Her comment was that Audi has not issued a Stop Drive Action. The recall notice states ". . .there may be a sudden loss of engine power or the vehicle may break down without a warning appearing beforehand." This would seem to indicate that it is not safe to drive the vehicle. Our vehicle meets all the criteria mentioned in the recall as being effected. However, the Audi USA representative instructed me to contact my dealer to get the car assessed. The dealer was contacted and we were told they are waiting on guidance from Audi USA and there was no reason at this time to bring the car in for evaluation. In short, we are very concerned about driving this car from a safety standpoint and Audi USA has done nothing but identify the problem without any solution as of today. It should be noted that we have not experienced any problem yet, but given the unknowns of this situation, we are hesitant to drive the vehicle. Any help in causing Audi to resolve this problem would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476425July 28, 2022
UNKNOWN OR OTHER
UNKNOWN. The ac and heating vent directly above the MMI screen closer to the drivers side does not blow any air. It has been like this for a while and it is available for inspection upon request
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476423July 28, 2022
UNKNOWN OR OTHER
Sometimes the vehicle makes a flapping noise from the rear wheel area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476273July 28, 2022
ENGINE, VEHICLE SPEED CONTROL
2022 AUDI Q7. CONSUMER WRITES IN REGARD TO UNINTENDED ACCELERATION. THE CONSUMER STATED THE VEHICLE EXPERIENCED MULTIPLE DIFFERENT ISSUES. THE VEHICLE WOULD LUNGE FORWARD WHILE THE BRAKE WAS DEPRESSED. WHILE DRIVING SLOWLY AND MAKING LEFT TURNS THE VEHICLE WOULD ACCELERATE TO AN UNSAFE SPEED. ON A FEW OCCASIONS, WHILE STOPPED AT A LIGHT, THE VEHICLE WOULD ROLL BACKWARDS SEVERAL FEET. WHILE DRIVING, THE VEHICLE WOULD MAKE ABRUPT STOPS, CAUSING THE SEAT BELTS TO RESTRAIN THE OCCUPANTS. THE DEALER WAS NOTIFIED AND STATED THE VEHICLE WAS OPERATING AS DESIGNED. THE CONSUMER NO LONGER OWNS THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435082October 1, 2021
VISIBILITY/WIPER
[XXX] Mobile: [XXX] October 1, 2021 Audi Motor Sales USA, Inc. Re: Assurant Warranty Claim Number: [XXX] Dear Sir/Madam: I am writing to you in hopes of finding a swift and satisfactory resolution since my Audi dealership-issued extended warranty claim is not being honored despite repeated efforts to resolve the issue. Incident: On Saturday, September 25, I was driving on Route 42 when a pebble hit my front windshield and made a small crack underneath the rearview mirror. Action Taken: We immediately reached out to report the issue, but being a weekend, received no response. We did not use the car again, but by the time someone responded to us on 9/28 - 3 days later! - the crack had spidered out from its original size. Details: When the crack appeared, we immediately called Audi Fort Washington (where I purchased my car) and left a voicemail for the service advisor and then called Audi Cherry Hill (closest dealer) and left a similar voicemail. Then we started to text on the Audi website but the response seemed to be a bot that did not lead us to a human contact. Meanwhile, while we have NOT used the car since the incident happened, the crack has spidered out on its own beyond the size of the initial crack! We continued to try calling Audi on Sunday 9/26 and on Monday 9/27 and still received no response! On 9/28 we finally heard from [XXX]f, who contacted the warranty company and reported back to us on 9/30, that it was denied because of the size of the crack. I explained how if this crack happened on a Tuesday and was immediately taken into the dealership it would have been covered, and it is not our fault that it happened on a weekend and no one responded when we immediately reached out - to several sources - several times! I spoke with Assurant directly today on 9/30; they forwarded the information to process the claim. The replacement of the windshield and car rental should be covered under the warranty. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433415September 18, 2021
ELECTRICAL SYSTEM
Upper dashboard display (MMI) loses power, upon reboot, audio volume comes on full power momentarily. This loud noise is both startling and distracting to the driver. The failure is sporadic and Audi has been unsuccessful in resolving the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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