Audi Q7 Complaints

120 consumer complaints on file.

#11625504November 15, 2024
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Driving on highway at 70 mph and high engine temp light came on. Said to pull over and continue to run car until temp decreased. I got over as quickly as I could ( no more than 1/4 of a mile) and sat on side of PA turnpike as engine cooled. I was at bottom of an exit ramp. I slowly proceeded up the ramp and warning came on again and red temp light reached again. I pulled right into the gas station at top of TP exit ramp. It still said to continue to run the car. I sat with my son in the car and ran the car in the shade. The temp was decreasing and then all my electrical lights came on, yellow battery warning light on and then suddenly the red battery light and all systems failed. Car turned off. Called AAA to take to my mechanic as Audi was a 3 hour wait for a tow and 3 weeks for service appointment with no loaners available. My certified mechanic said water pump completely dislodged. He replaced water pump, thermostat (which was already replaced bc it failed in year 2 of ownership). After repair, 48 volt battery would not take a charge. Assumed faulty alternator and/or battery. Alternator was already replaced once at year 1 as car died while driving as well. We had car towed to audi and they are reporting known issues with water pump but not issuing recalls. Also known issues with alternator repair parts that were used in year 1 but no warning to consumers. They are diagnosing problem now and if alternator and subsequent battery issue, it will be covered but not if battery issue comes back as electrical in nature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624310November 9, 2024
ELECTRICAL SYSTEM
So models which have digital cockpits that were produced before July 2021 are faulty and the screen goes black. I was on the I95 when the display was gone and I didn’t have a speedometer. The manufacturer is already aware and accepts there’s a issue but doesn’t have a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619496October 12, 2024
EXTERIOR LIGHTING
Matrix adaptive headlights are not working. Night driving with increased adoption of LED headlights become challenging due to high glare level and associated temporary vision sensitivity reduction, I was hoping that matrix adaptive headlights will improve this (especially in states like Michigan where extra side light appreciates due to high amount of deers) but they are not working. Also, It puts some pedestrians under extra danger since they could not been seen in low light conditions (there’s a lack of external lighting poles)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614483September 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
I drove on [XXX] from Los Angeles towards San Diego in the morning. I followed the traffic in the middle lane and turned on the ACC, including the lane-keep assist, at the same time. The speed was set at 78 mph, but the traffic was moving faster than that. The distance was set to level 3 for ACC auto brake. After passing a speed limit sign, the head-up display suddenly showed a speed limit warning light, and at the same time, the vehicle suddenly braked and reduced speed to 65 mph. The vehicle behind me almost crashed into me. The ACC didn’t behave the same way as in the past, and I didn’t receive any notice from the dealer or manufacturer about this significant change. This could definitely be a major problem when using ACC in traffic. For example, if the traffic is moving at 80 mph and you set ACC at 80mph, when pass a 55 mph speed limit sign, the vehicle will quickly reduce speed to 55 mph, which could cause a serious problem for the cars behind. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605793August 1, 2024
ELECTRICAL SYSTEM, ENGINE
During commute dash lit-up with "central indicator light", "Vehicle starting system; malfunction! Please contact Service" warning notice, "Audi pre sense" yellow-lit dash warning light, yellow-lit battery warning light that alternated to red-lit battery warning light. AC automatically shut off, radio shut off, was able to limp vehicle home. Restarting the vehicle gave a "Battery low voltage" reading then a vehicle failure "immediately turn vehicle off when safe" message followed by the "Vehicle starting system; malfunction! Please contact Service" warning notice. Towed Audi to local Audi shop in Charlottesville, VA, where it was diagnosed with starter generator failure, part was reportedly ordered on 27 July 2024; no indication as to whether the part has arrive at Audi shop. No details on the battery as of 01 August 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603739July 22, 2024
ENGINE
Water pump started leaking at 55K miles resulting in low coolant level. Vehicle was inspected by the dealer and confirmed that replacement is required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595183June 18, 2024
VEHICLE SPEED CONTROL, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
During a rain storm, the vehicles rear cross traffic will force the vehicle to stop when it mistakes rain for a person. We were stopped against our will for 3 minutes. Audi corporate worked with our dealership, determined it's a known issue, and determined the vehicle is safe to drive. However, a 1995 Honda Civic will allow us to reverse away from an oncoming train, but ALL the 2023 Audi Q7 potentially will force your death by train. Or in event of being attacked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594789June 17, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Safety recall for backup camera has tried to be repaired 3 times now and not fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579006March 23, 2024
ENGINE
CARRO COMPRADO 13 DE FEBRERO DE 2024 APROXIMADAMETE A LAS DOS SEMANAS SE PRENDIO LA LUZ DE PRESION DE LLANTAS Y EL ENGINIER, SE LE METIO LA COMPUTADORA Y ARROJO EL CODIGO P0299. SE PAGO POR LA REPARACION EL DEALER LO MANDO A UN TALLER PARTICULAR PORQUE ELLOS MANEJAN ESE TIPO DE CARRO . ACA LO ARREGLARON CUANDO LO MANEJAMOS VOLVIO A SALIR LA LUZ LO ENVIARON NUEVAMENTE AL TALLER Y ELLOS LO REENVIARON A LA AUDI . AHI LO REPARARON VOLVEMOS A MANEJARLO Y SALE LALUZ NUEVAMENTE... AHORA EL VENDEDOR NOS DICE Q HAY PROBLEMA CON LA BOMBA DE AGUA Y Q ESTO ES LO QNOS HACE PRENDER LA LUZ ..SU COSTO APROXIMADO DE 4000 DOLARES... EN CONCLUSION ME VENDIERON EL CARRO MALO.. ME ESTAFARON ... ELLOS NUNCA ME DIERON EL INFORMA DEL CARRO NI DEL SERVICIO Q ELLOS NO LO TENIAN Q HACER...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577022March 12, 2024
ELECTRICAL SYSTEM
Twice in the last 2weeks the vehicle has an electrical system failure while on expressway. This is dangerous as the message tells you to immediately stop driving. On a highway this is a serious hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574716February 29, 2024
VEHICLE SPEED CONTROL, STEERING, ELECTRICAL SYSTEM
My car first had a warning “Electrical system: malfunction! Please contact Service.” I made a appointment at my Audi dealership 2 days later, but the next day i got more warnings. “Automatic start/stop system: malfunction!” then my power steering was not working. I decided to drive straight to the service department that afternoon, but never made it. In rush hour traffic on a busy street, my Q7 started beeping every warning - “Electrical system: malfunction! Safely stop vehicle”, “Drive system: malfunction! Stop vehicle safely” and the vehicle decreased speed then abruptly turned off. I was so scared that I would get hit by the traffic zooming around me. It wouldn't go into neutral and my parking brake was engaged blinking. I put on my hazard lights and called 911 for traffic assistance while sitting in my car. I was able to safely exit and after calling Audi, I could get my car into neutral and move it off the busy street with the help of some good Samaritans. I had the car towed to Audi. The service department said they have seen this a handful of times and that it's a problem with the accelerator/generator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566661January 20, 2024
VEHICLE SPEED CONTROL, ENGINE
Vehicle displayed a “malfunction” warning followed by a notification the engine RPM would be limited to 1,200 and decelerated rapidly to 1,200 rpm and would not go past it. Vehicle would only drive at about 11-13 mph afterwards. Incident occurred on a downhill 5 minutes after starting driving in the morning. If this had happened on a highway at high speeds it could have been a very dangerous situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565022January 12, 2024
UNKNOWN OR OTHER
The sunroof of the car exploded on my way to work. No one else was on road except for me. Sounded like a gunshot went off. I pulled over to inspect what happened, and noticed that the sunroof had exploded in an outward manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564237January 8, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2022 Audi Q7. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was related to Technical Service Bulletin: 10244468 (Engine and Engine Cooling). The vehicle was taken to the dealer and was diagnosed and determined that the failure was an EVAP leak detection from the circuit with trouble code: T240700. The failure was confirmed and related to TSB: 10244468 (Engine and Engine Cooling). The vehicle was not repaired due to parts not being available. The TSB stated that parts would be available by the end of the 2nd quarter of 2024. The manufacturer was made aware of the failure and confirmed that the parts were not yet available. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560034December 14, 2023
ELECTRICAL SYSTEM
Car displayed electrical Issue when driving daughter to school. Let husband know but was only a yellow warning and had a full day planned. I unfortunately assumed it was just a battery issue and continued with my day, but made an appointment at Audi for repair. I drove to my next appointment and the yellow warning moved to a red warning but I was 20 minutes from home. I called my husband and warned him I’d probably not make it all the way home, I made it another 10 miles and then it completely turned off on the freeway, I was prepared and had stayed in the right lane thinking this could be coming. Towed the car to Audi, they are ordering parts and warned it could be 4 weeks before I got my car back. The “generator” needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556707November 24, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Per carfax, my preowned 2021 Q7 with 9k miles has had several visits to audi dealerships. The car was eventually used for a buy back. That said, Audi USA "fixed" the vehicle and sold it. The car is NOT fixed and as the new owner I've waited 2 weeks after buying this car to drive and possess it only to have the battery warning light back on the dashboard after taking possession today. The car was previously at an audi dealership before it was cleared to be shipped to me. It seems Audi is unable to fix this car. I will need to tow it now to another audi dealership as I'm afraid the car will lose all power during any attempt to drive it back to a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556592November 23, 2023
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: WARNING
Battery light on dash red and yellow abs light on.. multi Electric faults. On my massage board and car died on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555791November 18, 2023
UNKNOWN OR OTHER
I was driving in the Rocky Mountains and head what sounded like a gun shot. I pulled over to inspect the vehicle and found that my moonroof had exploded. I was not behind any cars or trucks so I know it was not caused by a rock. I took the car into Audi where they told me it was a known issue. A few days later Audu said it was not going to be covered with warranty and we were responsible for the damages. I have found multiple forums thay show this is a known issue and that audi fails to inform their customers about the serious safety risk.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11551504October 23, 2023
UNKNOWN OR OTHER
Forward Sunroof implosion into passenger compartment. No visible outside debris or projectiles. Vehicle underway, speed approximately 55mph , weather clear, moderate winds, traffic heavy. No accident, minor abrasion injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550555October 18, 2023
ELECTRICAL SYSTEM
While driving, vehicle flashed red error codes for an electrical system malfunction and indicated that the vehicle should be stopped as soon as possible. As part of this failure, the auto start/stop for the vehicle became disabled. Vehicle was towed to Audi dealer, and after sitting on the lot for a week, the dealer confirmed that the starter generator for the 48V mild hybrid system failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Audi Q7