Audi Q7 Complaints

120 consumer complaints on file.

#11757771August 18, 2026
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Rear sensors failed for Blind Spot Warning, Parking Collision Warning, Rear Cross Traffic Warning and possibly other safety functions have failed on this car twice now since it was purchased. This is known issue and if the car is out of warranty Audi will not cover this very expensive repair for important safety features. Quote from Go Parts website: "TSB: Rear Parking Sensor Brackets Detaching A widespread known issue for the 2020-2024 Audi Q7 is the failure of the adhesive that holds the rear parking sensor brackets to the inside of the bumper cover. Audi has issued Technical Service Bulletin (TSB) 91 24 92 (superseding 91 22 52) to address this problem." Despite Audi being aware of this issue they only issued a TSB when a I feel a recall should have been made. Please issue a recall for this known Audi safety issue..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756120August 11, 2026
ENGINE
waterpump is leaking- known issue that is currently being investigated for class action lawsuit. My car is now out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755437August 7, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
On startup, the instrument cluster (Audi Virtual Cockpit) takes an abnormally long time to illuminate. When it does come on, the check engine light and multiple other warning indicators are illuminated. First noticed about a month ago when the panel with the speed indicator wouldn't light up or took a long time to illuminate. I took the car to three dealerships before Audi mentioned that this is a manufacturing issue. The vehicle was taken to Jim Ellis Audi, Marietta, GA (Repair Order 106862U) in August 2026. The technician's diagnostic notes recorded a fault described as "control module for instrument cluster — optical data bus — no communication." The dealer referenced an internal Technical Service Bulletin describing an intermittent hardware defect in the Audi Virtual Cockpit logic module, attributed to a manufacturing/semiconductor issue at the supplier level. Per the TSB, if the instrument cluster's production date is before February 1, 2025, the cluster must be replaced. The dealer quoted $3,093.81 to replace the instrument cluster assembly. I am aware that NHTSA recall 25V201 (Audi internal number 90VC) covers 2021 Q7 vehicles for a related virtual cockpit shutdown defect, remedied with a free software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754899August 5, 2026
ENGINE
car in question is a 2022 Audi q7 55 tfsi - 3.0 turbo - 40k miles 2 owner. serviced at Audi since new. under warranty until 50k car throws a p0299 code - turbo underboost condition present - coolant migration from a faulty VW/AUDI water pump is sending coolant into vacuum lines causing catastrophic engine issues - car can not be driven. Audi will not fix under warranty and is trying to charge 5,800$ to replace waterpump/ associated lines. tells me the warranty "is for some items and not others" there is a class action lawsuit for a longstanding issue that Audi has been aware of since 2020 and not offering any solution for - Case No. 26-5678, NJ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754069July 31, 2026
ENGINE
My 2022 Audi Q7 experienced an internal water pump seal failure that allowed engine coolant to migrate into the vehicle’s vacuum system, contaminating the vacuum reservoir, valve, and connected lines. This is a known failure pattern affecting Audi/Volkswagen vehicles equipped with the 2.9T/3.0T EA839 engine family, where the water pump’s internal design allows coolant to be drawn into the vacuum circuit undetected, since the leak is internal and not visible externally. This can affect brake booster vacuum assist and turbo/drivetrain systems depending on severity. The failure occurred outside of any accident or misuse, is a documented design issue in ongoing class action litigation against Audi/Volkswagen, and required extensive repair (water pump, vacuum reservoir, valve, and related lines) once diagnosed. I am filing this complaint to document the pattern of this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754011July 31, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
4/30/26 I came home, parked in my driveway, got out of the car and opened the left back door to get my handicapped son out of the car. He wanted his talker from his backpack(he is nonverbal), so I sat next to him on the back seat and gave him the talker. Then I got out of the car and helped him to get out, closed the left rear door and turned towards my house holding his hand. At that point my mother who got out of the house because she saw us coming started yelling that the car is moving. I jumped, opened the driver door put my right leg inside trying to stop it but by then the car had already hit my fence right where we have a gate. The gate unlatched and opened and the car got then stuck in the opening pinning my left leg which was still On the ground against the door and the car as the car itself was pinned inside the fence opening. Eventually the gate completely gave in and the car continued to slowly move forward into my backyard, I got my right leg out while I saw the car rolling and taking down a shed and stopping in my tree. My leg was hurting very badly so I called 911. I still have some minor discomfort but had a large hematoma and significant pain for 2 weeks. Then the car had a failure to start several times on two different days on one day needing 15 attempts to start. I took the car to the dealer after the first incident and they said no codes and car is fine. I took it again after the car didn’t start and they mocked me. There was 15000 in body damage. I am a doctor and discussed with 5 different patients that are mechanics and they all said this car has clearly a defect and I should Not be driving it.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11753503July 29, 2026
ENGINE, POWER TRAIN
Took my Aui Q7 in to AUDI of [XXX], on XXX for a very rough idle and surging at lights from the automatic oof/on system and the 10,000 initial service ( 8000 Mile) I was surprized when the service rep mentioned that it could be a broken motor mount as i thought it was more of a idle adjustment. They did find the driver side mount was broken and replaced it under warranty. Received the car back on the 9th, but the car was again idling very roughly, took it back immediatley. they replaced the second motor mount, under warranty. I asked why they didt replace both at the initial repoair they said it was a policy to only replace one at a time under warranty!! After receiving the car back, there is still a rough idle, transmission is out of sync, no diagnosis or adjustment for the auto/on off system at lights. Took the car back and has been at the dealer while they discuss/diagnosis with Audi technical. Several discussion with the service manager Chris Calhoun regarding these problems and resolution. Received an email 7/28/29 that the dealership wants to return the car after adjusting the transsmission, no determination of the root cause or adjustments to the auto on/off system,but i have escalated with Audi Customer Care Case#XXX.The vehichle has been in their shop for 3 weeks- 7-7 to 7/29. I am awaiting a response form their care team looking for them to repurchase the vehichle or provide a replacement as i dont feel safe or confident that the repairs were done correctly or completely. It seem that they know the issue with the motor mounts are a problem that havent been disclosed , and to have a double failure at 8000 miles seems more than bad luck. The repairs have compounded other problems, rendering a new car to a used worn car, with unresolved issues that will only require future services visits in the future , totally negating my reasons for purchasing a new car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746888June 27, 2026
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
My independent repair shop has just diagnosed a coolant leak weeping from the vacuum line connection at the water pump; they referred to this problem as “coolant migration”. As documented extensively by Audi in Technical Service Bulletin 19-23-45 (2070349/2), this indicates an internal seal failure of the water pump, causing pressurized engine coolant to migrate directly into the vehicle’s vacuum system. While I understand that my vehicle is technically past its 4-year factory warranty timeline, a mechanical failure of this nature at just 43,000 miles is highly premature and points to a known manufacturer design defect rather than standard wear and tear. More importantly, this defect poses an immediate, severe safety risk. Because the vacuum system directly services the power brake booster, the migration of coolant into these lines risks catastrophic contamination of the braking system. This results in a stiff brake pedal and compromised vehicle stopping ability. I am deeply concerned about operating this vehicle with an active, manufacturer-acknowledged safety hazard affecting my brakes. At this time, I have not had this problem confirmed by the dealer, but plan to in the next week. The vehicle it available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744149June 15, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
My rear backup sensors have fallen out of my vehicle and the dealership wants to charge me $200.00 to diagnose the problem. All they need to do is reattach the sensors which were originally put on the vehicle with double sided adhesive tape which is a poor design. I cannot afford this $200.00. This is a big safety concern because I rely on those sensors when backing up. Can you help me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742674June 8, 2026
POWER TRAIN, ENGINE
I was traveling at highway speeds in active, high-velocity traffic when my vehicle suffered a sudden, catastrophic mechanical failure that nearly resulted in a severe multi-car accident. Without any warning, the vehicle completely lost its ability to accelerate, flatly refusing to pick up speed or maintain momentum despite pressing the gas pedal. This unexpected, immediate drop in propulsion marooned me in high-speed lanes, leaving the vehicle dangerously vulnerable as oncoming traffic rapidly closed the distance behind me. Drivers behind me were forced to aggressively swerve and brake to avoid a high-speed rear-end collision. Moments after this life-threatening loss of power occurred, the Check Engine Light illuminated on the dashboard. Subsequent technical inspection revealed a severe engineering defect: the internal seals of the factory coolant control components failed, forcing pressurized engine coolant backward into the engine’s primary vacuum system. This pressurized fluid completely contaminated the vacuum lines, the vacuum reservoir tank, and the electronic solenoids—including the N75 boost control solenoid. By filling the vacuum infrastructure with liquid coolant, the engine was instantly starved of its ability to regulate turbocharger boost, triggering a critical "limp mode" and a P0299 underboost fault. The catastrophic failure of an internal cooling seal directly compromising an active drivability safety system represents an unreasonable and severe defect. It transforms a routine drive into an immediate, uncontrollable highway hazard. I am filing this report because this known coolant migration pattern presents a clear, present, and life-threatening danger to owners operating this engine platform.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742245June 5, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
While parked in my residential garage with the engine shut off and car door closed, the vehicle suffered an un-commanded rollaway incident due to a suspected defect in the electronic parking brake or automatic-park transmission software. The vehicle was completely stopped, the driver exited the vehicle and the driver's door was closed. Moments later, the vehicle shifted out of its parked state or failed to hold, rolling backward down the driveway and colliding with a basketball pole in the driveway, causing vehicle damage. No warning chimes or dashboard alerts were observed prior to exiting. The vehicle's electronic failsafe to automatically engage 'Park' upon the door opening failed to secure the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11739903May 25, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM
I drove home after shopping, opened my garage door by remote, and pulled into the garage. I placed the vehicle in park, and shut off the engine via push button. I retrieved my purse from the passenger seat and exited the vehicle. I exited the vehicle with the intent of retrieving my shopping bags from the rear hatch. As I walked towards the rear of the vehicle I noticed my next-door neighbor had stopped at the end of my driveway with the driver’s window down. I did not make it to the hatch door and instead walked to the end of my driveway. [XXX] was the only occupant of the car. He was the driver. We started talking for several minutes with my back to the garage the entire time until neighbor hollered “[XXX] is going on?” The last thing I remember is my Audi Q7 slamming my body into one or both vehicles. I was thrown to the driveway with my right foot wedged under the Audi Q7’s driver’s side rear tire. I worked my foot free from my shoe and got myself up to a standing position with clear pain in my back and foot. Vehicle rolled on its own with transmission in Park. Note: ~Vehicle transmission was in Park on a flat surface when I exited vehicle with car keys ~ I was stuck by vehicle, vehicle in question also struck another vehicle ~Not to my knowledge ~None of the agencies or companies have inspected vehicle ~No warning lights INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11739641May 22, 2026
ELECTRICAL SYSTEM
We were in my vehicle. An audi q7 2021 driving in the highway ([XXX]) Headed to Ohio from Florida and during a traffic jam all the sudden my car stopped and will not react and was “stucked in park” and transmission malfunction, parking brake malfunction, start/stop system malfunction codes popped up all at once. So scary and cars started to move and we couldn’t. Luckily we were able to get to safety and check battery but this shouldn’t happen to anyone as could cause irreversible damage to human life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738957May 20, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2021 Audi Q7. The contact stated that while driving approximately 50 - 55 MPH, the Check Engine light had illuminated. The vehicle was taken to the dealer, who diagnosed code PO299, which referred to coolant migration into the vacuum system. The contact was unable to provide the exact parts that were needed for repairs. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer opened a case regarding the issue. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738191May 15, 2026
ENGINE
Early fuel pump failure at 55k miles. Coolant is now leaking and the fuel pump and vac system need replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738114May 15, 2026
UNKNOWN OR OTHER
The emergency call is malfunctioning in the overhead console.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726270March 23, 2026
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
WHile trying to park 2025 Q7 the vehicle accelerated without warning and adaptive cruise flashed quickly then disappeared. I was the driver and had a passanger along. THis incedent repeated itself within 30 mins. I am not comfortable driving the car..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725077March 17, 2026
UNKNOWN OR OTHER
Start/Stop button will not start the engine at times. May take several attempts before engine will start. Had to have Audi Roadside Assist come to my location to get the vehicle car started. Drove vehicle to nearest dealer with the "engine light" illuminated. Was advised that Audi has a software update that needs to be installed. Update was supposed to drop by week 10 of 2026 but it is still not available as of week 12. Audi and the dealer cannot provide a resolution after vehicle has been in shop for 3 weeks. Was told that I could pick up the car since they did not see it as a safety issue, but if the vehicle if often unable to start why would one trust driving it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724319March 14, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I own a 2025 Audi Q7 and have experienced repeated malfunctions related to the vehicle’s driver assistance and safety systems. The vehicle frequently displays warnings such as “Driving Assist Not Available” and other safety system errors. These issues started while the vehicle was still relatively new and have continued intermittently. The warnings appear while driving and indicate that important driver assistance systems are not functioning properly. I have taken the vehicle to the dealership multiple times for inspection. However, the dealership often reported that they could not duplicate the problem or that no fault codes were found. Despite this, the warnings continue to appear and the problem remains unresolved. Because these systems are related to safety features such as emergency braking and driver assistance, I am concerned that the malfunction could create a dangerous driving situation. The vehicle has multiple documented service visits and I also have video evidence showing the warnings when they occur. I am reporting this issue because the malfunction involves critical safety systems and has not been properly resolved by the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723294March 10, 2026
ELECTRICAL SYSTEM
I am submitting this complaint regarding a safety-related recall on my Audi Q7 involving the alternator. The wording of the recall is significantly underplayed, written off as an emissions issues. When in reality this is a life threatening flaw in the alternator. It is highly concerning that Audi isn’t being transparent with people who are driving these cars and risking their lives while doing so. This is not simply emissions, in reality, the car can totally malfunction while in operation. The entire electrical system fails and the car completely stops responding to the driver, fully stops and dies no matter where you are driving or at what speed. While driving on the highway, my vehicle experienced a catastrophic electrical failure caused by the recalled alternator, which caused the car to completely stop and it would not restart in any way. This created a life-threatening situation for my family and me. As a result of this electrical failure, the vehicle’s battery was damaged, and Audi has acknowledged coverage of 90% for the battery repair. However, the voltage converter, which is part of the same charging system, was also damaged during the same event. Audi is refusing coverage for the $1,600 repair of the voltage converter, despite the damage being caused directly by the alternator failure. I believe this represents a significant safety risk, as the vehicle’s sudden loss of power could lead to serious injury or death. Additionally, the recall itself caused secondary damage that is being denied coverage, which is unfair and unsafe. I am requesting that NHTSA review this matter as a safety defect/recall-related failure, and ensure the manufacturer addresses all consequences of this recall-related defect, including coverage of secondary damage like the voltage converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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