Acura RDX Complaints

2,183 consumer complaints on file.

#11080339March 20, 2018
SUSPENSION
BOTH FRONT WHEEL BEARINGS FAILED CATASTROPHICALLY AT 61,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079479March 14, 2018
SERVICE BRAKES
BRAKES LOCKING CAR WOULD NOT STOP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11074082February 21, 2018
AIR BAGS
TAKATA RECALL. THE DRIVER AIR BAG WAS RECALLED AND REPLACED. WHEN I QUESTIONED WHY THE FRONT PASSENGER SIDE AIR BAG WAS NOT BEING REPLACED ALSO. THE DEALERSHIP SAID IT WAS NOT BEING RECALLED. I ASKED IF IT WAS A TAKATA AIR BAG. DEALERSHIP WOULD NOT ANSWER. ONLY SAYING IT WAS NOT BEING RECALLED. MY COMPLAINT IS: I DO NOT KNOW IF MY FRONT PASSENGER AIR BAG IS SAFE FOR THE RIDERS IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071846February 8, 2018
ELECTRICAL SYSTEM
BATTERY KEEPS DRAINING REQUIRING A JUMPSTART. EVERYTHING IS POWERED OFF WHEN CAR IS PARKED. WHILE DRIVING AND PARKED I CAN FEEL THE CAR JUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063617January 18, 2018
SERVICE BRAKES
ANOTHER DRIVE ADVISED US THE BRAKES LIGHTS WERE NOT FUNCTIONING. DEALERS TOLD US THAT THE UNIT CAME WITHOUT A RELAY POWER FOR THE BREAK LIGHTS AND PICK ONE FROM ANOTHER CAR TO MAKE THE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062739January 14, 2018
SERVICE BRAKES, WHEELS
AN ERROR MESSAGE ALWAYS COMES ON FOR "THE BRAKE SYSTEM" & "TIRE PRESSURE SENSORS". THEY BECOME PROBLEMATIC WHEN THE TEMP OUTSIDE DROPS TO 20 AND BELOW. LIVING IN CONNECTICUT DURING THE WINTER TIME A LOT OF OUR FRIENDS AND FAMILY MEMBERS RECOGNIZED THIS ISSUE WITH THEIR ACURA RDX'S AND MDX'S. AS SOON AS YOU TURN THE VEHICLE ON THE ERROR MESSAGES ENGAGE AND THE BRAKE PEDAL FEELS DIFFERENT FROM THE NORMAL. AS SOON AS THE CAR WARMS UP OR THE OUTSIDE TEMP GOES UP HIGHER THAN 30 DEGREES IT GOES AWAY. AND WHILE DRIVING THE VEHICLE TOOK LONGER TO STOP AND I HAD TO STOMP ON THE BRAKE PEDAL HARD (GOING 20MPH)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061221January 8, 2018
AIR BAGS
I WAS T-BONED ON THE DRIVER SIDE DOOR BY A FORD TAURUS SEDAN THAT RAN A RED LIGHT AT A RELATIVELY HIGH RATE OF SPEED (I WAS TAKING A LEFT HAND TURN BUT THE CAR WAS STOPPED AND I WAS YIELDING TO ONCOMING TRAFFIC THAT WAS GOING STRAIGHT). THE TAURUS HIT THE BACK-END OF A HONDA CRV AND THEN HIT ME. THE DRIVER SIDE DOOR COLLAPSED ONTO ME AND THE METAL FROM THE DOOR GOUGED MY BACK. THE DRIVER SIDE WINDOW SHATTERED AND CUT ME WITH GLASS. THE SIDE AIR BAG CURTAIN AND THE DOOR AIRBAGS DIDN'T DEPLOY. THE EMERGENCY PERSONNEL WAS CONCERNED ABOUT THIS AND LOOKED AT THE ISSUE AND TRYING TO DEPLOY THE BAGS, WHICH STILL DID NOT DEPLOY. THE AIRBAGS IN THE OTHER CARS DEPLOYED. I SAVED THE PIECES FOR ACURA FOR INVESTIGATE BUT THEY HAVE DECLINED. THEY WILL RUN A DIAGNOSTIC CHECK FOR ME ONCE THE CAR IS FULLY REPAIRED. ACURA HAS CONFIRMED THAT THERE WERE NO RECALLS AND THERE WERE NO INDICATOR LIGHTS ON IN THE CAR TO INDICATE AN ISSUE. I HAVE MY CAR SERVICED AT ACRURA AND HAVE NOT BEEN INFORMED OF ANY AIRBAG REPAIRS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11060914January 6, 2018
EXTERIOR LIGHTING
HEADLIGHT FLICKERING - WAS TOLD IT WAS BULB BUT HAVE FOUND COMPLAINTS ON THE BALLAST AND OTHER ACURA MODELS WITH PROBLEMS WITH HEADLIGHTS. ACURA IS MAKING OVER $300-500 PLUS PER SERVICE CALL AND CLAIMS THIS IS A NON EXTENDED WARRANTY PROBLEM. LIGHT FLICKERS WHILE PARKED, IN MOTION AT RANDOM TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051524November 30, 2017
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
I PURCHASED THE CAR IN APRIL AND I NEVER RECEIVED MY REGISTRATION, AND PLATES, THEY HAD NEVER MENTIONED TO ME THAT THE STATUS OF THE CAR WAS SALVAGE. I ALSO WASN'T INFORMED THEY WERE OUT OF BUSINESS WHEN I WAS IN PROCESS OF PURCHASING MY CAR. SINCE I PURCHASED THE CAR THE CHECK ENGINE LIGHT HAS ALWAYS BEEN ON, AND THE BACK OF THE CAR IS MESSED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046652November 16, 2017
UNKNOWN OR OTHER
SUNROOF EXPLODED AS I WAS DRIVING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044919November 9, 2017
AIR BAGS
TAKATA RECALL. AIRBAGS DID NOT DEPLOY AFTER A FRONT END COLLISION BY HITTING A CONCRETE BLOCK LIGHT POST WHICH OCCURRED ON A CITY STREET WHILE THE VEHICLE WAS IN MOTION. RESULTING IN SEVERE DAMAGE TO VEHICLE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11041811October 31, 2017
POWER TRAIN
WHEN THE ENGINE DOES NOT RESPOND TO THE THROTTLE, YOU CONTINUE TO DEPRESS THROTTLE, THEN THE ENGINE BEGINES TO JERK AND SLOWLY ACCELERATE. ENGINE APPEARS TO DIE WHEN YOU ARE IN THE SLOW DOWN SITUATION. I HAVE TO PRESS ACCELERATOR TO THE FLOOR TO GET THE CAR GOING. GETTING ON THE HIGHWAY, IS VERY UNSAFE BECAUSE YOU NEED A LOT OF ROOM TO ACCELERATE BECAUSE A V6 ENGINE HESITATED AT THE ACCELERATION AND EVEN YOU ALREADY DRIVING. PASSING CARS IS NOT EVEN AN OPTION, FAILURE TO ACCELERATE QUICKLY IS NOT POSSIBLE . STARTED EXPERIENCING IT AT 800 MILES . VERY UNSAFE, UNPREDICTABLE, AND A BIG DISSAPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041852October 31, 2017
UNKNOWN OR OTHER
I WAS ON MY WAY TO WORK. I WAS COMING DOWN THE HIGHWAY WHEN SUDDENLY WE HEARD WHAT SOUNDED LIKE A ROCK OR AN OTHER OBJECT HIT THE TOP OF MY VEHICLE BUT, WE DIDN'T SEE THE ROCK OR OBJECT. IT WAS A HARD HIT PER THE SOUND. MY SON WAS IN THE VEHICLE WITH ME. HE PULLED BACK THE SUNROOF COVER AND WE SAW THAT THE SUNROOF WAS SHATTERED. AS I DROPPED MY SON OFF AT WORK, WE WERE ABLE TO FURTHER EXAMINE THE DAMAGE. THE SHATTERED PIECES OF GLASS WAS BLOWING OFF THE ROOF AS I CONTINUED TO DRIVE THE VEHICLE MAKING IT A SAFETY CONCERN. THEREFORE, I HAD TO GET THE SUNROOF REPAIRED IMMEDIATELY. I CONTACTED THE ACURA DEALERSHIP FIRST FOR THE REPAIR AND THEY INFORMED ME THAT THEY DIDN'T REPAIR SUNROOFS. AFTER SHOPPING AROUND FOR AN AFFORDABLE PRICE, I TOOK IT TO A AUTO GLASS REPAIR SHOP AND THEY REPAIRED IT. I FOUND MYSELF WITH AN UNEXPECTED OUT-OF- POCKET EXPENSIVE REPAIR COST OF A LITTLE LESS THAN $500. I WAS LATER INFORMED OF AN CURRENT INVESTIGATION ON EXPLODING SUNROOFS. I'M WONDERING IF THAT'S WHAT I EXPERIENCED WITH VEHICLE'S SUNROOF. I DO HAVE PHOTOS BUT NOT ABLE TO UPLOAD AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041039October 30, 2017
SERVICE BRAKES
THE AUTOMATIC BRAKE MITIGATION SYSTEM HAS DEPLOYED ON 3 SEPARATE OCCASIONS FOR NO APPARENT REASON. EACH TIME I WAS DRIVING ON A CLEAR ROAD WITH NO OBSTRUCTIONS OR TRAFFIC IN FRONT OF MY VEHICLE WHEN THE SYSTEM ACTIVATED AND BEGAN BRAKING . THIS HAS NOT LET TO AN ACCIDENT YET BUT I THINK IT IS AN OBVIOUS SAFETY HAZARD BECAUSE IT COULD CAUSE A DRIVER FOLLOWING BEHIND ME TO "REAR - END" ME OR IT COULD CAUSE ME TO HAVE A SINGLE CAR ACCIDENT IN MY OWN CAR BY UN-NECESSARILY BRAKING ON A ROADWAY COMPROMISED BY RAIN, SNOW OR ICE WHEN I WAS NOT PREPARED OR UNABLE TO MANAGE A BRAKING EPISODE. I HAVE REPORTED THIS TO THE DEALER BUT THE PROBLEM IS OBVIOUSLY VERY INTERMITTENT AND THEY COULD NOT REPRODUCE IT NOR DIAGNOSE IT. I FEEL THIS IS A CLEAR SAFETY ISSUE ON A PRIMARY SAFETY SYSTEM..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035916October 23, 2017
POWER TRAIN
1) HARSH TRANSMISSION SHIFTS THE TRANSMISSION'S GEAR SHIFTS (BOTH UP AND DOWN) ARE JERKY, AND IT'S VERY OBVIOUS & UNPLEASANT WHEN COMPARED TO DRIVING OTHER CARS (EVEN TO A 2005 TOYOTA COROLLA). THE SHIFTS SEEM MUCH HARSHER ESPECIALLY WHEN DOWNSHIFTING. WHEN THE CAR SLOWS DOWN, THERE IS A SUDDEN JERK AND A NOTICEABLE DROP IN SPEED. I'VE CONCLUDED THAT IT OCCURS MOST WHEN THE TRANSMISSION DOWNSHIFTS FROM GEAR 5 TO 4 (AROUND 30-35 MPH) AND 4 TO 3 (AT 20 MPH). IT ALMOST APPEARS THAT WHEN THE CAR IS IN "DRIVE" IT SHIFTS TOO EARLY CAUSING THE CAR TO JERK AND SLOW DOWN AS IF I QUICKLY PRESSED THE BRAKES (I.E. ENGINE BRAKING). I ALSO HAVE NOTICED THAT WHEN THE CAR IS IN "SPORT" MODE, THE HARSH DOWNSHIFT IS NOT AS EVIDENT AND MUCH SMOOTHER/NORMAL. THIS IS A SIGNIFICANT SAFETY ISSUE AS THE SUDDEN JERK & SLOW-DOWNS ARE UNEXPECTED FOR DRIVERS BEHIND ME, ESPECIALLY SINCE THERE ARE NO VISUAL INDICATORS/WARNINGS (E.G. BRAKE LIGHTS DON'T COME WHEN THIS HAPPENS). PLUS NOT TO MENTION A WASTE OF MY GAS AS I HAVE TO PRESS THE GAS TO GET IT BACK UP THE CRUISING SPEED NEEDED. I BROUGHT THIS UP TO THE SERVICE TEAM AT ACURA MCGRATH IMMEDIATELY AFTER MY PURCHASE AND SO FAR I'VE HEARD THAT "ACURA TRANSMISSIONS ARE QUITE STRANGE AND HAVE THEIR OWN NUANCES COMPARED TO ALL OTHER CAR MAKES AND THIS DOWNSHIFTING THAT I EXPERIENCE IS BY DESIGN". HOWEVER, DURING BOTH OF MY TEST DRIVES AT 2 DIFFERENT DEALERSHIPS, I DID NOT FEEL THIS AT ALL. MY FRIENDS WHO HAVE DRIVEN WITH ME HAVE ALSO NOTICED THIS AND MENTIONED IT'S UNPLEASANT AND UNEXPECTED FOR A LUXURY CAR. EVEN AFTER THE MEMORY RESET THAT WE DID A COUPLE WEEKS AGO, THIS IS STILL NOTICEABLE ON BOTH UP & DOWNSHIFTS (AGAIN, HARSHEST SHIFT EXPERIENCED WHEN DOWN SHIFTING WHEN SLOWING DOWN AT 20 MPH).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035918October 23, 2017
SERVICE BRAKES
BRAKE NOISE: BRAKES MAKE A LOUD THUMPING/KNOCKING NOISE WHEN I STEP OFF THE BRAKE TO START CRAWLING FROM A COMPLETE STOP IN 'DRIVE' MODE (I.E. AT A RED LIGHT OR STOP SIGN). HERE ARE VIDEOS WHICH DEMONSTRATE THIS. THIS HAPPENS VERY FREQUENTLY AND IS LOUD. AND IN RARE OCCASIONS, THE BRAKES MAKE A SQUEALING NOISE. OVERALL, THE BRAKES ARE WORKING (E.G. I CAN USE THEM TO STOP FINE) BUT THESE ISSUES ARE FREQUENT ENOUGH THAT IT'S CONCERNING, IRRITATING AND REALLY, JUST COMPLETELY EMBARRASSING TO DRIVE WITH SUCH A HIGH-END BRAND. PLEASE SEE THE VIDEOS BELOW WHICH HIGHLIGHT THESE NOISES. I NOTICED IT ALSO HAPPENS WHEN I'M SHIFTING AROUND FROM PARK/REVERSE/DRIVE WHEN I'M THE PARKING LOT (SOUNDS LIKE THE CAR IS REGURGITATING). AGAIN, THIS IS VERY CONCERNING (I.E. IS THE BRAKE GOING TO GIVE OUT SOME TIME WITHOUT ME KNOWING), ANNOYING TO HEAR/FEEL, AND QUITE EMBARRASSING AS MY PASSENGERS AS WELL AS FOLKS OUTSIDE MY CAR CAN HEAR IT. I FEEL IT'S UNACCEPTABLE FOR SUCH A NEW CAR. ANY SUGGESTIONS ON WHAT I SHOULD DO? HAS ANYTHING COME BACK FROM SERVICE BULLETINS OR THE ENGINEERS IN CALIFORNIA? I NOTICED SOME TSB'S RELATED TO THE BRAKES. (1) BRAKE NOISE - MARCH 5TH: HTTPS://GOO.GL/PHOTOS/CM1Q4BFYBJNKBSXU9 (2) BRAKE NOISE - MARCH 6TH: HTTPS://GOO.GL/PHOTOS/CC5GLRDQ1VHBTWNI7
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035925October 23, 2017
UNKNOWN OR OTHER
BLUETOOTH CONNECTION DROPS: MY IPHONE IS CONSTANTLY GETTING DROPPED AND THEN RECONNECTED BY THE BLUETOOTH STEREO SYSTEM. THIS IS INCREDIBLY FRUSTRATING AS I'VE MISSED DIRECTIONS WHEN USING THE GPS NAVIGATION ON MY PHONE AS WELL AS LOST AUDIO WHEN ON PHONE CALLS. THIS HAS PROVEN TO BE CUMBERSOME AND UNSAFE AS IT FORCES ME TO HAVE TO FUMBLE WITH MY PHONE WHILE DRIVING IN TRAFFIC, MAKING OBSOLETE THE "HANDS-FREE" SAFETY FEATURE OF THE CAR AS ADVERTISED. I'VE MISSED MANY GPS TURNS BECAUSE OF THIS AND HAVE HAD TO PICK UP MY PHONE WHILE DRIVING TO FRANTICALLY FIND OUT HOW TO RE-ROUTE MY NAVIGATION. THE SAME IS EXPERIENCED WITH MY WIFE'S IPHONE. HERE'S SOME VIDEOS THAT SHOW MY PHONE DISCONNECTING WHILE DRIVING: HTTPS://PHOTOS.APP.GOO.GL/B0NURXD0ZHTNCHQX1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035418October 21, 2017
POWER TRAIN
I NOTICED VIBRATION WHILE DRIVING IN TOWN AS IF I HAD FLAT TIRES, AND ESPECIALLY WHEN I WAS ACCELERATING. AFTER A WEEK I HAD MY SUV CHECKED AT THE GARAGE. THEY HAD TO REPLACE THE RIGHT AND LEFT LINE AXLE ASSEMBLIES WHICH WAS QUITE EXPENSIVE. THE MECHANICS TOLD ME THAT IT WAS COMPLETELY FINISHED AND FOUND IT HIGHLY UNUSUAL FOR A 2012 ACURA RDX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034404October 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BOARDWALK ACURA (6806 TILTON RD, EGG HARBOR TOWNSHIP, NJ 08234, PHONE NUMBER: (609) 428-4496), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER INFORMED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034116October 17, 2017
STEERING
TL* THE CONTACT OWNS A 2016 ACURA RDX. THE CONTACT STATED THAT THE STEERING WHEEL FAILED WHILE EXITING A FUEL SERVICE STATION. WHEN THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL TO THE RIGHT, THE STEERING WHEEL ABRUPTLY LOCKED AND THE VEHICLE DROVE INTO A DITCH. THERE WERE NO INJURIES. THE STEERING WHEEL REGAINED NORMAL OPERATION WHILE REVERSING THE VEHICLE OUT OF THE DITCH. THE CONTACT DROVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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