Acura RDX Complaints

2,183 consumer complaints on file.

#11520817May 7, 2023
UNKNOWN OR OTHER
On 10/2/2022 the rear glass shattered on my RDX for no reason. It was parked in the driveway. Safelight replaced the glass but was unable to get the glass out of the tailgate and shards were being randomly released. I then had the entire tailgate/glass replaced with original Acura tailgate/glass. On 5/7 /2023 the glass shattered again for no reason. Parked in the garage with door closed. I attached pics of both incidents. The last two pictures are from the 10/2 incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520552May 5, 2023
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Acura RDX. The contact stated while driving approximately 70 MPH and overtaking another vehicle, the contact moved to the right lane and the vehicle started beeping with the Forward Collision Assist system engaging abruptly. The contact stated that the brake was applied independently without warning. The driver was able to avoid a collision. There were no warning lights illuminated. There were no other objects or vehicles nearby. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519956May 2, 2023
ENGINE
The contact owns a 2019 Acura RDX. The contact stated that while driving approximately 65 MPH, the check engine warning light suddenly illuminated, and the vehicle lost motive power and started to decelerate. After pulling off the roadway and restarting the vehicle, the failure was self-corrected, and the vehicle operated as designed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519977May 2, 2023
AIR BAGS
The contact owns a 2019 Acura RDX. The contact stated that while operating the vehicle, the passenger’s side air bag off light remained illuminated with a passenger seated in the seat. After restarting the vehicle, the failure would be self-corrected. The vehicle was taken to the local dealer who replaced the passenger’s side air bag sensor, but the failure reoccurred. The manufacturer was notified of the failure. The contact was concerned that in a crash the passenger’s side air bag would not deploy as needed. The failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519645April 30, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER, VISIBILITY/WIPER
When I was approaching my vehicle from the rear, I noticed my back window had chunks of glass missing and it appeared cracked. As I got closer, I noticed the entire back window was shattered. Pieces of glass were on the ground, meaning this occurred here, at the store. I would have noticed this earlier when leaving work because I approach my vehicle from the rear and the window was fine. Even looking through the rear window while driving it was clear. I went back into the store I was at and asked the store management to review the cameras to see if a person did this. I contacted the police. Management of the store stated no one approached my vehicle. They did see “a weird occurrence of the glass just shatter, no one was near the vehicle”. The police showed up, reviewed video and said there was nothing they could do because no crime was committed. I contacted my insurance to have it repaired. I had to drive the vehicle home and then to Safelite to have it repaired, all while my rear view vision was obstructed by having shattered glass. The way the glass shattered, pieces could have struck a person walking by. If I were in the vehicle or had people in the backseat, they would have been struck with glass. Glass was scattered all throughout the back of the vehicle. I believe the tint I had on the window kept it from completely falling into the trunk. If this would have happened while being driven, it could have caused an accident. Safelite replaced the window, but was unable to remove the glass that had fallen into the tailgate. I now hear glass moving around when I drive and also when I lift and lower my tailgate. This is going to depreciate the vehicle value and also prevent me from selling the vehicle. I have also noticed while doing research, many other owners of RDX are having the same issue, yet no Recall. Acura has not considered this to be a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519097April 26, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Part - Control Unit, Smart Power - Acura 38320-TX4-A31 has been diagnosed as defective causing major electrical issues. Dealer says it affects the safety features of the car yet they can't get a replacment part. Afraid to allow my wife to drive not knowing if the safety features we paid for actually work. Air bags? Electrical breakdown during operation? A simple search finds it is a common problem with Acura and Hondas of this time period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519177April 26, 2023
EXTERIOR LIGHTING
Low beam headlights have become very dim. By not adequately lighting the road ahead, a dangerous condition is being created for the driver. High beam headlights must be used to provide adequate lighting but must be switched to low beam to avoid blinding oncoming vehicle drivers. Based on internet searches on this matter, many other 2013, 2014, and 2015 Acura owners are having the same problem. Acura is aware of the faulty manufacturing of the low beam headlight units but refuses to issue a recall on the RDX model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518400April 22, 2023
EXTERIOR LIGHTING
I can not drive the vehicle at night due to not being able to see the road using the low beam headlights. The low beam headlights have become so dim that I have to use the high beam in order to drive at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518222April 21, 2023
EXTERIOR LIGHTING
We have been having issues with very dim headlights in our vehicle that has presented numerous safety issues. From our research this seems to be a global problem with these headlights and something needs to be done about it. It is not safe for us or those around us to have to drive with our dim lights or with our high beams on to compensate. We have also filed into a class action lawsuit for resolution to this issue as stated below this is why we are contacting you. Thanks for your assistance with this matter. You previously contacted us about dim headlights in your Acura RDX. Thank you for contributing to our investigation. Our law firm is continuing our investigation of the defect and potential class action claims. Because dim headlights present a significant safety issue for drivers and pedestrians, we suggest that you may want to submit a safety complaint to the National Highway Traffic Safety Administration at https://www.nhtsa.gov/report-a-safety-problem#index, if you have not done so already. Doing so will help create a record of safety complaints about this issue, and help ensure that Acura is aware of the scope of the problem. We will keep you apprised of any significant developments in our efforts to achieve a resolution for consumers. Should you have any questions, please feel free to contact us. [XXX] LLP [XXX] Direct: [XXX] Fax: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518184April 21, 2023
EXTERIOR LIGHTING
Main head lights are not giving enough brightness to see the road. Visibility while driving during night is very hard and can’t see clearly an object which is at 5 to 6 feet distance also. It’s a 2015 Acura RDX AWD base and there are many complaints online in different forums also about head light visibility issue. I gone to Acura dealer but their suggestion is to cleanup external plastic headlight cover and change lights which is not resolving the issue. Head light brightness is detoriating day by day. Please take action appropriately as there are many 2015 Acura RDX with the same issue and without proper head light brightness leads to improper driving which leads to accidents and it’s a safety related issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518207April 21, 2023
EXTERIOR LIGHTING
Around 80,000 miles my headlights seemed to have become quite dim. I have changed out the head lightbulbs twice, 2nd time to the brightess bulbs available to buy. No change in brightness. I bought a kit to clean the outer surface lens still no change in brightness . They headlights are so dangerously dim it doesn’t look like I have headlights on. Also anyone who gets in the car with me always says “you need to turn your headlights on” & I say “ they are on! “ Basically I have to drive around with my brights on in order to see at night and my brights look like everybody else’s regular headlights when I’m next to other cars . I took my car to the Gillman Acura dealership in Houston where I purchased my car to have them look at the lights and they told me that the lens cover is degraded and cloudy over the lightbulbs and the whole headlamp would need to be replaced. I was told the light lens has degraded and become cloudy because of the sun light reflecting into my headlights and also because of sun reflecting off of buildings into my headlights where I park for long periods of time, to which I replied” I park in the garage and where I work, there’s no reflection coming off of the building! I’ve had many cars throughout my life and this is has never happened before ….they told me it would cost $2200 to replace both of them ! I recently decided to look online to see if other people were having this problem and I read where many people have complained of the same problem with their 2015 RDX ! Also, I found out that there was a previous recall on the 2014-2015 RLX because of the same issue! Which states HID is getting around 100,000 miles because of the reflector or Fresnel lens degrading because of aluminum film glued to headlight inner reflector. I hope there is a recall issued for my model of car too to it sounds like the same exact problem and & $2,200 to fix them is more than I can afford currently! Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517694April 18, 2023
EXTERIOR LIGHTING
The headlights on this vehicle are defective. They do not project light and over time deteriorated to a point where you cannot see when driving in the dark. NOTE, this is not a result of the bulb as we went to great expense to twice change it out with new bulbs. The first time we used an OEM new bulb matched what was originally installed with no improvement. After that, we tried a newer style LED bulb with about a 10% improvement but we still could not see to drive at night. After extensive online research, we found a significant group of posts of many people having the exact same problem. And then we learned what the actual problem was. The lens coating, that reflects and focuses the light from the bulb was defective and failed, thus changing the bulb to a new one had no positive results. After contacting Acura as I know many others did from reading online, they still refused to take responsibility for the defect. Our only solution was to replace both lighting assemblies with brand new, non-OEM ones at significant expense. Adding up the cost of new bulbs, labor, new light housings, and more labor, we had over $1,000 of costs involved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517392April 17, 2023
EXTERIOR LIGHTING
The lights on my 2015 Acura RDx became so dim it was no longer safe to drive. I took it to my mechanic and he agreed saying he also felt it was a safety issue. I contacted the dealer as well as Acura and they were aware of the issue but said it was not covered under our extended warranty. The car has limited miles and we decide to replace the lights at a cost of $1859.42. The replacement of the lights has made a significant difference in the safety of the vehicle. The lights were so dim that cars coming in the other direction were flashing at me and I started to avoid driving it at night and took my husbands car. I have the lights available if they need to be inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517444April 17, 2023
EXTERIOR LIGHTING
My exterior headlights have dimmed over time and are now DANGEROUSLY low. This is a known issue with 2013 Acura RDXs that cannot be fixed without completely replacing the lights for about $2,000. This is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517299April 16, 2023
EXTERIOR LIGHTING
The headlights on the car are dangerously dim. The lights have been frustratingly dim for years (at least 5+ years since I’ve owned the car) but now I’m genuinely concerned for my family’s safety—they’ve continued to get dimmer and dimmer. The only way I can make it home at night is by using my brights. And even the brights present a dangerous situation for me and other cars on the road. I’ve been told by dealers that this is a known issue but they will not repair it for free without a recall — the fix is not as simple as replacing lightbulbs, it is easily $3,000-4,000 of labor and parts (the entire headlights need to be replaced). How can Acura / Acura dealers know about faulty, dangerous parts and refuse to do anything about it? Please intervene for the safety of my family. Further, I’ve read online about others in the exact same situation. This needs to be fixed and is tremendously dangerous. It’s only getting worse. Also, while the date on this complaint is today (4/16/2023), this has been an issue for YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516492April 11, 2023
EXTERIOR LIGHTING
I, along with many others according to the internet, am experiencing very low, unsafe visibility at night due to poor low beam performance. New bulbs make no difference and most of the time the vehicle must be operated using the high beams, which is a safety issue for other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516259April 10, 2023
ENGINE
Driving about 75 (local speed limit) from College Station Texas to Plano, Texas over the Easter weekend and vehicle suddenly lost all power, check engine light illuminates, and I have to pull over. After several minutes, light is extinguished. Restarted vehicle and service engine light illuminates (B17). Had not been on before. I drove about 65 the remainder of the trip and took it to the Dealership in town. The incident can not be replicated per the shop. 22K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516314April 10, 2023
UNKNOWN OR OTHER
Rear windshield mirror shattering due to defroster grid
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516100April 8, 2023
SERVICE BRAKES, ENGINE
While sitting in a long row of stopped vehicles at a traffic light for an extended amount of time due to an accident I had the Automatic Brake Hold feature activated { I did not have to have my foot on the brake while sitting still) as well as the Auto Idle Stop OFF button meaning {the engine shuts down when you come to a stop.} Apparently, the Brake Hold feature timed out with no warning whatsoever and because the vehicle moved forward the Auto Start Stop feature activated at the same time and the vehicle lurched forward rear ending a new expensive SUV in front of me. The impact was hard due to the quick lurch of my vehicle. I have damage to the front of my vehicle and all of the electronic features started flashing including the emission control. The driver advised she was very shaken up and if a pedestrian or bicyclist had been in front of us it could have been very tragic.The vehicle is being towed to A local Acura dealer for evaluation and I have a Case number assigned by Honda with no case manager assigned yet. There were no warning lights/lamps at all prior to the vehicle Brake Hold timing out and further searching through the manual only says it times out after 10 minutes but does not advise what happens when that happens or what warning will be used.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11515791April 6, 2023
EXTERIOR LIGHTING
Notice 2-3 years ago the low beam headlight is so dim, you cannot safely see at night. Even changing to new light bulb does not fix the problem. Dealer says this is normal but if you drive at night this is not normal. I found out this is well known issue with this generation of RDX that everyone is having the problem with. And I was told changing the entire light assembly housing is the only solution as OEM housing has a problem with reflector going bad overtime. I'm considering selling the car because of this safety issue but this will only put future buyer at risk and not resolving the safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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