Acura MDX Complaints

3,381 consumer complaints on file.

#10939081January 2, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ENGINE DOES NOT START AND ALL THE WARNING LIGHTS COME UP ON DASHBOARD. AFTER A FEW SECONDS, EACH OF THE SYSTEM COMES UP AS FAILED. DASHBOARD SHOWS AS ACC FAILED, LANE WARNING FAILED, EMISSION FAILED, ENGINE CHECK FAILED. THIS IS A SECOND FAILURE IN LAST 45 DAYS. FIRST FAILED ON NOV 20 AND CAR WAS IN SERVICE TILL DEC 21. AGAIN THE ENGINE FAILED ON JAN 02, NOT ALLOWING TO START AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937575December 27, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2005 ACURA MDX. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE DRIVER'S SEAT BELT WAS SECURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937639December 27, 2016
POWER TRAIN
MY CAR WAS REPAIRED IN 2004 DUE TO A RECALL.THE ISSUE HAS ACCURED AGAIN AND THE ACURA DEALER WANTS TO CHARGE ME $7000 TO FIX THE TRANSMISSION AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936738December 21, 2016
ENGINE
MY ENGINE START VIBRATING WHEN REACH SPEED 20 MPH TO 50 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934049December 9, 2016
POWER TRAIN
WHILE IN TRANSIT WITH JUST 15000 MILES ON THE CAR THE TRANSMISSION SYSTEM PROBLEM LIGHT ILLUMINATED. CAR WAS IMMEDIATELY TAKEN TO DEALER. THIS VEHICLE HAS A CENTER CONSOLE PUSH BUTTON CONTROL FOR THE TRANSMISSION. THE DEALER SAID THAT THERE WAS RESIDUE IN THE CONTROLLER MOST LIKELY DUE TO A SPILLED DRINK. THE CONTROLLER WOULD NEED TO BE REPLACED AND IT WOULD NOT BE COVERED UNDER WARRANTY. TO THE BEST OF OUR KNOWLEDGE WE SPILLED NO DRINKS ON THE CONTROLLER. HOWEVER, WHAT A POOR DESIGN. THE DRINK HOLDERS ARE RIGHT NEXT TO THE CONTROLLER! COULD A SPILLED DRINK CAUSE THE TRANSMISSION TO LOCK UP BASED ON THIS DESIGN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930346December 7, 2016
SERVICE BRAKES
THE VEHICLE START SHAKING VIOLENTLY WHEN BRAKING AT HIGH SPEEDS OR WITH EMERGENCY BRAKING. BRAKING EFFICIENCY MAY BE SUFFERING AS WELL. THE DEALER REFUSED TO COVER THE REPAIR UNDER NEW VEHICLE WARRANTY. I PAID FOR THE FRONT ROTORS TO BE RESURFANCED AT 38000 MILES BUT THE PROBLEM IS BACK AT 45000 MILES. THE DEALER IS PERFORMING THE SAME REPAIR BUT CONCERN IS THAT THIS WILL KEEP HAPPENING. THIS A MAJOR SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933709December 7, 2016
POWER TRAIN
MY 2012 MDX SUFFERS FROM A TORQUE CONVERTER RUMBLING SOUND AND VIBRATION COMMON TO THE MDX SERIES. AS YOU ACCELERATE THE NOISE AND VIBRATION CAN BE FELT ALMOST LIKE A BEARING NOISE WHICH WILL EVENTUALLY CAUSE A LOCKUP OR FAILURE POSSIBLY RESULTING IN INJURIES TO ANY DRIVERS OR PEDESTRIANS. THE DEALERS ARE SAYING THAT THIS NOISE IS INDIGENOUS TO THE INHERENT HISTORY OF THE VEHICLE . FACT: SO I'M NOT ALONE IN THIS AND I KNOW ANY VIBRATIONS IN THAT AREA WILL DEFINITELY LESSEN THE LIFE OF THE VEHICLE AND COST THE CAR OWNERS ! GOD FORBID ! THERE REFUSAL TO SIMPLY REPLACE THE CONVERTER IS A REFUSAL TO SELL GOOD VEHICLES AND THIS SHOULD BE A RECALL ASAP ! UPDATED 10/22/13 ACURA CLIENT SERVICES INFORMED THE CONSUMER WAS INFORMED THAT ALL THE MDX VEHICLES NEAR THE SAME YEAR, HAVE AN INHERENT DOCUMENTED KNOCK ON ACCELERATION REGARDLESS OF WHAT PREMIUM FUEL IS USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930249December 6, 2016
STEERING
POWER STEERING EPS PROBLEM WHILE DRIVING AND LOOSING STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928282November 28, 2016
ELECTRONIC STABILITY CONTROL (ESC)
DRIVING ON CITY STREET IN TRAFFIC AT ABOUT 20 MPH. ALL WARNING LIGHTS CAME ON. INDIVIDUAL FAILURE ALERTS FLASHED ON NAVIGATION SCREEN. CONTINUED 2 MILES TO DESTINATION AND TURNED OFF IGNITION. RETURNED 2 HOURS LATER AND EVERYTHING WAS BACK TO NORMAL. TOOK CAR TO DEALER AND WAS TOLD THEY COULD FIND NOTHING WRONG. CONTACTED ACURA CORPORATE AND THEY SAID IT WAS UP TO THE DEALER! RESEARCH SHOWS OTHERS HAVE HAD THE SAME PROBLEM BUT IN SOME CASES WITH HIGHWAY SPEEDS THE CAR ALSO SUDDENLY DROPPED SPEED. OBVIOUSLY, THIS COULD BE VERY DANGEROUS. THE ISSUE IS CLEARLY AN INTERMITTENT BUG, PROBABLY SOFTWARE. RATHER THAN DO THEIR JOB AND TRY TO RECREATE IT AT THEIR LABS, ACURA IS JUST WAITING UNTIL THERE IS A LUCKY HIT ON THE PROBLEM OR AN ACCIDENT BEFORE RESPONDING. CLEARLY THIS IS A TOUGH PROBLEM BUT THAT IS EXACTLY WHY THE "STANDARD" METHODOLOGY ISN'T SUFFICIENT. I GUESS THE ONLY RESPONSE FOR A USER IS TO NOT EVER BUY AN ACURA AGAIN. THAT WILL BE MY SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927105November 20, 2016
AIR BAGS
TAKATA RECALL - I REQUESTED FOR THE FIX 3 MONTHS AGO. I WAS TOLD THAT I WILL BE CONTACTED ONCE THE PARTS ARE AVAILABLE HOWEVER NO UPDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927028November 18, 2016
TIRES
TL* THE CONTACT OWNS A 2015 ACURA MDX EQUIPPED WITH CONTINENTAL CROSSCONTACT LX SPORT TIRES, SIZE: 245/55/R919 103H (NA). THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE PREMATURELY DETERIORATED WITH HOLES AND GOUGES ON BOTH SIDES OF THE OUTER TREAD. IN ADDITION, THERE WAS AN ABNORMAL NOISE PROGRESSING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER AND THE FRONT PASSENGER SIDE TIRE WAS REPLACED WITH A SPARE TIRE. THE TIRE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO A TIRE REPAIR SHOP WHO VISUALLY INSPECTED THE TIRES. THE TIRE SHOP PROVIDED NO WRITTEN INSPECTION AND DIAGNOSIS REGARDING THE CONDITION OF THE FRONT PASSENGER SIDE TIRE AS WELL AS THE OTHER THREE TIRES. THE CONTACT WAS INFORMED BY THE TIRE REPAIR SHOP TO CALL THE TIRE MANUFACTURER. THE TIRE MANUFACTURER PROVIDED NO ASSISTANCE. THE TIRE WAS TAKEN TO AN INDEPENDENT TIRE REPAIR SHOP WHO REMOVED THE TIRE FROM THE RIM. UPON FURTHER INSPECTION OF THE FRONT PASSENGER SIDE TIRE, IT WAS NOTICED THAT THE INNER TIRE WAS SHREDDED ALL THE WAY AROUND WITH A BLACK POWDERY SUBSTANCE ON THE INNER AND OUTER PART OF THE TIRE. THE CONTACT REPLACED ALL FOUR TIRES. THE TIRE AND VEHICLE FAILURE MILEAGE, DOT NUMBER, AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926690November 17, 2016
POWER TRAIN
MY CAR HESITATES (FEELS LIKE IT WILL STALL) FREQUENTLY ON ACCELERATION AFTER SLOWING DOWN OR COMING TO A STOP. THIS IS A SAFETY HAZARD ESPECIALLY WHEN MAKING LEFT TURNS, ETC. THE DEALERSHIP CAN NOT FIND A PROBLEM WITH IT, BUT THE PROBLEM DOES EXIST. THIS PROBLEM STARTED AT ABOUT 5000 MILES AND CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926696November 17, 2016
SUSPENSION
I HAVE A 2007 MDX WITH ABOUT 125,000 MILES ON IT. I RECEIVED A NOTIFICATION DARED NOVEMBER 2016 FROM ACURA THAT THE FRONT AND REAR ACTIVE DAMPERS MIGHT BE BAD. THE VEHICLE MAKES CLUNKING AND BANGING SOUNDS WHEN I DRIVE ON ROUGH ROADS OR GO OVER SPEED BUMPS AND I BELIEVE THAT THE DAMPERS ARE BAD. I REQUESTED A REVIEW, CASE 05228502 AND WAS IMMEDIATELY REJECTED BY AN ACURA EMPLOYEE IN TORRANCE CA. THIS IS THE FIRST MODEL YEAR TO BE RECALLED AND I BELIEVE THAT MOST ARE OVER THE 100,000 MILE LIMIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925682November 13, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
TRANSMISSION FAILED TODAY 123K. CALLED CUSTOMER SERVICE WHAT A JOKE. EMISSIONS LIGHT ON AND AIR BAGS ARE FAULTY. WHAT A LEMON. NEVET BUY ACURA. ON A CITY STREET CAR JUST DOWN SHIFTED AND STOPPED. NEEDLESS TO SAY IT WAS 20 DEGREE'S OUTSIDE. ACURA DOESNT SEE THUS AS A SAFETY HAZARD? CONFUSED AND MAD REALLY MAD. I CANT BELIEVE THEY ARE STILL GETTING AWAY WITH THIS. I'VE HAD MY FILL WITH FOREIGN JUNK. I FROZE WALKING HOME THINK I HAVE FROST BITE ON MY FINGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925626November 12, 2016
UNKNOWN OR OTHER
TRANSMISSION - CAR LURCHES AT LOW SPEEDS AND HESITATES WHEN YOU TRY TO START OFF FROM A STOP. I PURCHASED A 2016 ACURA MDX FROM JAY WOLFE HONDA IN KANSAS CITY, MO AND SO FAR MY TOTAL OVERALL EXPERIENCE IS A "0" I HAVE HAD MY CAR IN THE SHOP FOR ABOUT 20% OF THE TIME I HAVE OWNED IT AND MY LAST REPAIR WAS TO REPLACE THE TRANSMISSION WITH 10,000 MILES ON THE VEHICLE! IT STILL SHIFTS JERKY AT LOW SPEED BUT I HAVEN'T TAKEN THE CAR BACK BECAUSE I AM GOING TO PURSUE THE LEMON LAW AND/OR ACURA ARBITRATION. I HAD A LOUD NOISE IN THE REAR END, AFTER THEY REPLACED THE STRUTS (AFTER 3 REPAIR ATTEMPTS) AND IT IS BETTER. THERE ARE 3 SERVICE BULLETINS OUT THERE FOR THOSE OF YOU WHO WANT TO TRY THEM TSB NO 16-035 REPLACE REAR SUSPENSION DAMPERS AND REAR UPPER MOUNT BUSHINGS. TSB NO 15-039 REPLACE TRANSMISSION END COVER GASKETS TSB NO 15-054 SOFTWARE UPDATE IN POWERTRAIN AND TRANSMISSION CONTROL MODULES. I CALLED ACURA AND NONE OF THESE WERE LINKED TO MY SPECIFIC VEHICLE VIN #. HAD THEY REPLACED THE GASKETS, I MAY NOT HAVE HAD A FLUID LEAK WHICH SUPPOSEDLY CAUSED THE TRANSMISSION REPLACEMENT. THE MODULE UPDATE IS SUPPOSED TO CORRECT THE SHIFTING - THAT IS QUESTIONABLE. THE REAR END WORK DID HELP THE NOISE IN THE REAR END. I COULD CONTINUE WITH MINOR DETAIL ISSUED BUT SUFFICE TO SAY I WOULD NOT PURCHASE NOR WOULD I RECOMMEND ANYONE TO PURCHASE AN ACURA MDX!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925266November 9, 2016
FUEL/PROPULSION SYSTEM
I HAVE HAD TO REPLACE THE FUEL FILLER PIPE 3 TIMES BECAUSE IT LEAKED FUEL VAPORS AND CAUSED THE CHECK ENGINE LIGHT TO COME ON. ALL 3 PART REPLACEMENTS WERE GENUINE ACURA PARTS. THE REPLACEMENTS TOOK PLACE IN 2010(METRO ACURA), 2013(DAN'S MOBILE AND SMOG STATION) AND 2016(DAN'S MOBILE AND SMOG STATION). THE LAST FAILURE WAS CAUSED BY THE CRIMPING OF THE METAL GAS CAP FITTING TO THE PLASTIC FUEL FILLER PIPE DURING THE PART MANUFACTURING PROCESS. THE CRIMPING WENT THROUGH THE PLASTIC AND CAUSED THE FUMES TO LEAK. THESE FUMES ARE VERY NOTICEABLE IN THE CABIN OF THE CAR AND CREATE THE POSSIBILITY OF EXPLOSION. ALL 3 REPLACEMENTS HAVE COST ME ABOUT $500. I REPORTED THIS MATTER TO ACURA CLIENT SERVICES BUT THEY WERE UNCONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925103November 8, 2016
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY (MORNING TRAFFIC MOVING AT SPEED LIMIT - 65-70 MPH) I SMELLED SMOKE. IMMEDIATELY FOLLOWING THIS THERE WAS A THUD AND THEN THE CHECK ENGINE, LDW AND OTHER LIGHTS ILLUMINATED ON THE DASH, ALONG WITH AUDIBLE ALARM SOUND. SMOKE WAS NOW VISIBLE, COMING FROM THE ENGINE (UNDER THE HOOD). I WAS ABLE TO MOVE FROM THE MIDDLE LANE TO THE RIGHT LANE/EXIT LANE AS I KNEW I NEEDED TO PULL OVER IMMEDIATELY. SINCE I WAS IN AN EXIT LANE THERE WAS NO REAL SHOULDER AND I STARTED DOWN THE EXIT RAMP. THE SMOKE WAS VERY STRONG AT THIS POINT. I WENT TO DEPRESS THE BRAKES TO SLOW DOWN ON THE EXIT RAMP AND TRY TO PULL THE CAR OVER BUT I HAD NO BRAKES. THE BRAKE PEDAL WENT RIGHT TO THE FLOOR. I HAD LIMITED STEERING CONTROL AND WAS DRIVING ERRATICALLY TRYING TO KEEP CONTROL OF THE CAR WHILE ON THE EXIT RAMP. I TRIED TO PUT THE TRANSMISSION IN PARK - NO EFFECT TO SLOW THE CAR. I TRIED TO POWER THE CAR OFF - DID NOT WORK. I HAD TO DEPRESS THE EMERGENCY BRAKE TO STOP THE CAR. IT TOOK OVER 100 FEET TO STOP THE CAR (LUCKILY NO OTHER CARS ON THE EXIT RAMP) AT WHICH POINT I COULD PULL OVER ON THE SIDE OF THE ROAD. AT THIS POINT THERE WAS SMOKE BILLOWING OUT OF THE ENGINE AREA, SMOKE COMING IN TO THE CAR. I CALLED 911 AND THEY RESPONDED IN ABOUT 5 MINUTES. AFTER I GOT A SAFE DISTANCE FROM THE CAR I COULD SEE FLAMES COMING FROM THE BOTTOM OF THE ENGINE. FROM THERE I COULD SEE THE FIRE START TO GROW IN THE ENGINE COMPARTMENT AND ONCE THE FIRE DEPT ARRIVED IT WAS ENGULFED IN FLAMES. THE CAR HAS BEEN DEEMED A TOTAL LOSS BY MY INSURANCE COMPANY. THIS IS A VERY CONCERNING SITUATION AS THE CAR HAD A MAJOR, CATASTROPHIC FAILURE WITH ESSENTIALLY NO WARNING, INCLUDING COMPLETE LOSS OF BRAKING AND SIGNIFICANT LOSS OF STEERING, FOLLOWED BY A FIRE. THE CAR HAD LESS THAN 12K MILES AND WAS ABOUT ONE YEAR OLD. NO ISSUES OR SERVICE OTHER THAN STANDARD MAINTENANCE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10924854November 7, 2016
TIRES, TIRES:SIDEWALL
TIRE BRAND/TYPE: COOPER CS4 P235/65R17 DOT U981 CLH 2814 PURCHASE DATE: JAN 24, 2015 W/EXTENDED ROAD HAZARD COVERAGE COMPONENT: OUTER WALL SPLITTING AND FRAYING WITH SIGNS OF BUBBLING VEHICLE: 2003 ACURA MDX AWD LOCATION: FRONT PASSENGER SIDE- DURING ROUTINE PSI CHECK I NOTED THE OUTER WALL WAS SPITTING AND HAD RUBBER FRAYING IN CONJUNCTION WHICH HAD NOT BEEN THERE PREVIOUSLY. THE SPLITTING IS EXACTLY 2 1/2 INCHES LONG AND 0.2 INCHES WIDE GOING VERTICAL STARTING WHERE THE TIRE AND RIM MEET. THERE IS ALSO SIGNS OF BUBBLING UNDER THE SPLIT REVEALING SIGNS OF EMINENT RUPTURE. PSI WAS TAKEN AND MEASURED 30. REQUIREMENTS FOR VEHICLE IS 32. I DID NOT PROCEED WITH CORRECTING PSI FROM 30-32 DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923746November 2, 2016
AIR BAGS
TAKATA RECALL - I HAVE CONTACTED CRISWELL ACURA IN ANNAPOLIS, MD TWICE TO SCHEDULE THE RECALL REPAIR; 8/10/2016, 9/6/2016. THE FIRST TIME I WAS TOLD I WOULD RECEIVE A RETURN CALL TO SCHEDULE AN APPOINTMENT AND WAS NEVER CALLED BACK. THE SECOND TIME I WAS TOLD TO LEAVE A MESSAGE WITH JEANETTE IS SERVICE, WHICH I DID, AND ONCE AGAIN DID NOT RECEIVE A CALL BACK. IT IS NOW NOVEMBER AND I HAVE NOT BEEN ABLE TO GET MY CAR REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920145October 31, 2016
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF SPONTANEOUSLY EXPLODED CAUSING SHATTERED GLASS TO FALL ON THE DRIVER WHILE DRIVING DOWN THE HIGHWAY. IT SOUNDED LIKE A GUN WENT OFF. THERE WAS NOT ANY DEBRIS OR ROCK THAT COULD HAVE CAUSED THE SHATTERED GLASS. THE GLASS WAS LIFTED UPWARD, NOT DOWNWARD AS WOULD HAVE BEEN THE CASE IF SOMETHING CAME FROM THE SKY OR AIR. THE TEMPERATURE WAS 55 DEGREES FAHRENHEIT AND THE TIME WAS APPROXIMATELY 3:40. I HAD USED THE SUNROOF EARLIER IN THE MORNING WITHOUT A PROBLEM AND NEVER HAD A PROBLEM BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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