2022 Jeep Wrangler Radio Wi-Fi Inoperative TSB
A new Firmware Over The Air (FOTA) update, QR40.12, is available for 2021-2023 Jeep, Dodge, and RAM vehicles to address issues with inoperative mobile Wi-Fi and 'No Internet' messages from the hotspot. This update supersedes QR39.82F and is expected to launch February 19, 2024.
Sarah Mitchell2022 Jeep Wrangler
Also applies to
- Jeep Cherokee
- 2021–2023
- Jeep Compass
- 2021
- Jeep Gladiator
- 2021–2023
- Jeep Grand Cherokee
- 2021
- Jeep Renegade
- 2021–2023
- Jeep Wrangler
- 2021, 2023
- Dodge Challenger
- 2021–2023
- Dodge Charger
- 2021–2023
- Ram 1500
- 2021–2023
- Ram 2500
- 2021
- Ram 3500
- 2021
- Ram 4500
- 2021
- Ram 5500
- 2021
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Owners of various 2021-2023 Jeep, Dodge, and RAM vehicles, including the 2022 Jeep Wrangler manufacturer_communication, may encounter problems with their vehicle's mobile Wi-Fi system. This technical service bulletin (TSB) addresses specific symptoms related to the radio's software, providing a solution through a Firmware Over The Air (FOTA) update.
Symptoms
Customers may experience one or more of the following issues with their vehicle's mobile Wi-Fi:
- "Mobile Wi-Fi inoperative upon start up"
- "Hotspot gives 'No Internet' connection message on phone when trying to connect to a device"
These symptoms indicate that the vehicle's radio software, specifically version QR39.82F, is not functioning correctly, preventing proper internet connectivity through the built-in hotspot.
Diagnosis and Trigger Conditions
The reported issues, such as the mobile Wi-Fi being "inoperative upon start up" or displaying a "No Internet" message, typically occur when attempting to use the vehicle's Wi-Fi hotspot feature. The underlying cause is identified as an outdated radio software version.
Repair Procedure Summary
The resolution for these Wi-Fi connectivity problems involves updating the vehicle's radio software from the older QR39.82F version to the newer QR40.12. This update is delivered as a Firmware Over The Air (FOTA) update, meaning it can be installed wirelessly without a visit to the dealership.
The TSB, identified by NHTSA ID 10251875, provides an overview of the steps customers will need to take to complete this update. This process ensures that the vehicle's electrical system software is brought up to the latest standard, resolving the mobile Wi-Fi and hotspot issues. This update is crucial for the 2022 Jeep Wrangler manufacturer_communication and other affected models.
Important Warnings
NOTE: The national launch for this FOTA update is expected to begin February 19, 2024.
Owner Action
If you own a 2021-2023 Jeep, Dodge, or RAM vehicle and are experiencing the described mobile Wi-Fi or hotspot issues, you should anticipate receiving the Firmware Over The Air (FOTA) update. Keep an eye on your vehicle's infotainment system for notifications regarding available software updates. Once the update to QR40.12 is available and installed, the mobile Wi-Fi functionality should be restored. For any concerns or if the update does not resolve the issue, contact your authorized dealership.
Source: NHTSA ID 10251875
Frequently Asked Questions
- What are the common Wi-Fi issues addressed by this update?
- This update addresses problems where the mobile Wi-Fi is "inoperative upon start up" or the "Hotspot gives 'No Internet' connection message on phone" in affected vehicles.
- What is the solution for the inoperative mobile Wi-Fi in my 2022 Jeep Wrangler?
- The solution is a Firmware Over The Air (FOTA) update that upgrades the radio software from version QR39.82F to QR40.12. This update is detailed in manufacturer communication NHTSA ID 10251875.
- When will the QR40.12 FOTA update be available?
- The national launch for this Firmware Over The Air (FOTA) update is expected to begin on February 19, 2024.
- How do I know if my vehicle needs this specific software update?
- If your vehicle's mobile Wi-Fi is not working or your hotspot shows 'No Internet' and your current radio software version is QR39.82F, then your vehicle is a candidate for this QR40.12 update.
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