2022-2024 Jeep, RAM, Dodge Audio Muted During Phone Calls
A manufacturer communication, NHTSA ID 10248872, addresses an issue where audio may be muted during CarPlay or Android Auto phone calls in various 2022-2024 Jeep, RAM, and Dodge vehicles. This typically points to an infotainment software update as a solution.
Si applica anche a
- Jeep Compass
- 2022–2024
- Jeep Gladiator
- 2024
- Jeep Grand Cherokee
- 2022–2024
- Jeep Grand Wagoneer
- 2022–2024
- Jeep Wagoneer
- 2022–2024
- Dodge Durango
- 2022
- Ram 2500
- 2022–2024
- Ram 3500
- 2022–2023
- Ram 4500
- 2022–2023
- Ram 5500
- 2023
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Owners of certain 2022-2024 Jeep, RAM, and Dodge vehicles may experience an issue where the audio is unexpectedly muted during phone calls made through Apple CarPlay or Android Auto. This problem, identified in manufacturer communication NHTSA ID 10248872, can disrupt hands-free communication and impact driver safety and convenience. If you are experiencing a Jeep Wrangler audio muted CarPlay issue, this information may apply to your vehicle.
Symptoms
The primary symptom reported is "Audio Muted During A CarPlay Or Android Auto Phone Call." This means that during an active phone conversation initiated or conducted via your vehicle's infotainment system using either CarPlay or Android Auto, the sound from the call may become inaudible to one or both parties. This can occur without warning, making it difficult to continue the conversation.
Diagnosis and Trigger Conditions
The issue specifically manifests when using Apple CarPlay or Android Auto for phone calls. It suggests a potential software glitch or incompatibility within the infotainment system's handling of audio routing during these specific functions. The problem is not typically related to the vehicle's standard radio or Bluetooth audio playback outside of CarPlay or Android Auto calls.
Potential Solution
While the manufacturer communication does not detail specific repair steps, issues related to infotainment system functionality, especially those described as "Audio Muted During A CarPlay Or Android Auto Phone Call," are frequently resolved through software updates. These updates can address bugs, improve system stability, and ensure proper integration with smartphone mirroring technologies like CarPlay and Android Auto. Addressing a Jeep Wrangler audio muted CarPlay problem will likely involve updating the infotainment system's software.
Owner Action
If you are experiencing muted audio during CarPlay or Android Auto phone calls in your affected 2022-2024 Jeep, RAM, or Dodge vehicle, it is recommended to contact your authorized dealership. Inform them about the specific symptom and reference manufacturer communication NHTSA ID 10248872. The dealership will be able to diagnose the infotainment system and perform any necessary software updates to resolve the issue.
Source: NHTSA ID: 10248872
Frequently Asked Questions
- What does 'Audio Muted During A CarPlay Or Android Auto Phone Call' mean?
- This refers to a known issue where the sound from a phone call becomes inaudible when using Apple CarPlay or Android Auto in certain Jeep, RAM, and Dodge vehicles. The audio unexpectedly mutes, making it impossible to hear or be heard during the call.
- Which vehicles are affected by the audio muting issue?
- This issue affects various 2022-2024 Jeep models (Wrangler, Grand Cherokee, Wagoneer, Grand Wagoneer, Compass, Gladiator), RAM trucks (2500, 3500, 4500, 5500), and the Dodge Durango. If you have a Jeep Wrangler audio muted CarPlay problem, this communication applies.
- How can I fix the 'Audio Muted During A CarPlay Or Android Auto Phone Call' problem?
- The most likely solution for this infotainment system issue is a software update. You should contact your authorized dealership and inform them about the problem, referencing manufacturer communication NHTSA ID 10248872, so they can perform the necessary diagnostic and update procedures.
- Is this issue covered under warranty?
- Manufacturer communications typically address known issues that may be covered under your vehicle's warranty, especially if it involves a software defect. It's best to consult with your dealership regarding warranty coverage for any required repairs or software updates.
What Jeep Wrangler owners report
Counted from the records in our database across 41 model years.
- 18,838
- Owner complaints
- 104
- Recalls
- 2,758
- Service bulletins
- 572
- Crashes reported
- 552
- Fires reported
- 435
- Injuries reported
The 2024 model year
970 complaints, the 4th most of 41 model years on file. Owners reported 14 crashes, 13 fires and 7 injuries for this year, which also has 14 recalls on file.
Equipment, the system this article covers, accounts for 121 of 18,838 complaints (1%), including 1 for 2024.
Complaints by model year
| 2006 | 730 | |
|---|---|---|
| 2007 | 1,750 | |
| 2008 | 1,904 | |
| 2010 | 686 | |
| 2012 | 836 | |
| 2014 | 658 | |
| 2018 | 1,827 | |
| 2019 | 747 | |
| 2021 | 963 | |
| 2024 | 970 |
Most-reported systems
- Steering — 3,929
- Electrical System — 3,613
- Power Train — 2,470
- Engine — 2,406
- Fuel System — 2,015
Latest recalls for the 2024 model year
- 26V363000 — Steering (Jun 2026) — Park outside
- 26V327000 — Back Over Prevention (May 2026)
- 25V766000 — Engine (Nov 2025)
Recent owner reports about equipment
Read owner complaints →The contact owns a 2024 Jeep Wrangler. The contact stated that the radio and navigational system became inoperable when entering the address, name, or phone number. The information was entered, but the data disappeared.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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