2022-2023 Hyundai Software Update for Display Audio & AVN

Hyundai has issued Service Campaign 24-01-045H-2, a crucial software update for a range of 2022-2023 models equipped with either the Display Audio 2.0V or AVN 5th Gen Wide infotainment systems. This campaign supersedes the previous bulletin 24-01-045H-1, which it expands upon by adding applicable model years to all models for each USB in the parts tables. The goal is to enhance the functionality and stability of these systems.

This essential update, identified as the Hyundai Tucson Display Audio software update, is designed to improve the overall user experience and ensure the infotainment system operates as intended. Owners of affected vehicles, such as the 2022-2023 Hyundai Tucson, should have this update performed by an authorized dealer.

Important Warnings for Owners

Hyundai has specific instructions for dealers and owners regarding this service campaign:

• Dealer Requirement: Dealers are mandated to perform this service campaign on all affected vehicles prior to customer retail delivery. The update must also be completed whenever an affected vehicle is in the shop for any maintenance or repair.
• During Update: It is critical "Do NOT remove the USB flash drive or turn power OFF during the update." Doing so may lead to data loss or system failure, potentially causing significant issues with your vehicle's infotainment system.
• Battery Condition: Ensure the 12-volt battery is sufficiently charged and power is ON to prevent battery drain during the update process.
• Genuine Equipment: Before performing the update, verify that the AVN system is genuine Hyundai equipment.

Reason for the Update

This campaign provides a general software update for the Display Audio 2.0V and AVN 5th Gen Wide systems. While specific symptoms are not detailed, such updates typically address performance improvements, bug fixes, and system stability enhancements. Ensuring your vehicle has the latest software helps maintain optimal operation of its infotainment features.

Required Tools and Parts

Dealers were shipped four different USB drives for the start of this campaign: VDS1TYPE, VDS2TYPE, VDS3TYPE, and VDS6TYPE. These USB drives contain the necessary software for the update. The specific head unit part numbers that receive these updates vary by model and system type, for example, 96160-AA230 for certain Elantra models with Display Audio 2.0V, or 96560-G7150 for IONIQ Hybrid/Plug-in models with AVN 5th Gen Wide.

Warranty Information

This service campaign is covered under warranty. Dealers should submit claims on the Claim Entry Screen as a "Campaign" type. The operation time for this software update is 0.3 M/H (Man Hour). Various operation codes are used depending on the system and model, including 40D059R0, 40D059R2, 40D059R3, 40D059R1, 40D059R4, and 40D059R5. The nature code is M45 and the cause code is ZZ3. If a part requires replacement during this campaign and is still under warranty, a separate claim should be submitted. For out-of-warranty parts, a Prior Approval request for goodwill consideration is required.

Repair Procedure Summary

The software update is performed at an authorized Hyundai dealership using a specialized USB memory stick. The process involves several steps for both Display Audio 2.0V and AVN 5th Gen Wide systems:

For Display Audio 2.0V Systems:

1. Preparation: The technician turns the ignition switch to the ON position.
2. Accessing Update Menu: The technician presses "Setup" (labeled 'A' in the procedure) to enter the Setup menu, then presses "General" (labeled 'B').
3. USB Insertion: The USB flash drive, containing the update files, is inserted into the USB slot (labeled 'C').
4. Initiating Update: On the "General Settings" screen, the technician presses "Update" (labeled 'D') at the bottom of the screen. A pop-up will appear asking, "Update to the next version now?". The technician selects "Yes" (labeled 'E').
5. Update Process: The update processes automatically and takes approximately 15 minutes to complete. During this time, the Hyundai logo may appear, or the display may be black, which is normal. The system will restart once the update is complete.
6. Confirmation: After the update, the technician confirms the "Software Version" (labeled 'F') has been correctly updated by checking the "SW Info/Update" screen.
7. Documentation: A photo of the 'SW Info/Update' screen showing the updated S/W version, the last 6 digits of the VIN, and the date of repair on a piece of paper is taken and uploaded to STUI.
8. Final Steps: The engine/power is turned ON, and if applicable, the warning volume is adjusted to "Low" via the "Driver Assistance > Warning Volume" setting. The USB flash drive is then removed.

For AVN 5th Gen Wide Systems:

1. Preparation: The technician turns the ignition switch to the ON position.
2. Accessing Update Menu: The technician presses "Setup" (labeled 'A') to enter the Setup menu, then presses "General" (labeled 'B').
3. USB Insertion: The USB flash drive is inserted into the USB slot (labeled 'C').
4. Initiating Update: On the "General Settings" screen, the technician presses "Update" (labeled 'D') at the bottom of the screen. A pop-up will appear. The technician selects "OK" (labeled 'E') on the pop-up, then selects "Start" (labeled 'F').
5. Update Process: The update will continue even if the vehicle is turned off, and all features, including the rear camera and audio, will be restricted. This process takes approximately 25 minutes. The Hyundai logo may appear, or the display may be black, which is normal.
6. Confirmation: When the update has completed, the technician confirms the "Software Version" (labeled 'G') has been correctly updated by checking the "SW Info/Update" screen. The last 6 digits of the updated software version for all models should be "240313".
7. Documentation: A photo of the 'SW Info/Update' screen showing the updated S/W version, the last 6 digits of the VIN, and the date of repair on a piece of paper is taken and uploaded to STUI.
8. Final Steps: The engine/power is turned ON, and if applicable, the warning volume is adjusted to "Low" via the "Driver Assistance > Warning Volume" setting. The USB flash drive is then removed.

NHTSA ID: 10255310