2024-2025 Honda CR-V Front Windshield Scratch Investigation

Background of the Investigation

American Honda Motor Co., Inc. (AHM) has initiated a focused investigation into reports of scratches appearing on the front windshields of certain 2024-2025 Honda CR-V models. This concern has been raised by customers and has also been observed by dealership personnel during Pre-Delivery Inspection (PDI) processes. To thoroughly understand the underlying cause of this specific condition, AHM is requesting the collection of specific vehicle parts. This proactive approach aims to gather critical data directly from affected vehicles before any repair attempts are made, ensuring a comprehensive analysis of the issue.

This communication, titled "Request for Parts: 2024-2025 CR-V Front Windshield Scratch (ACTION REQUIRED)", is directed specifically to Honda dealership personnel. It emphasizes the priority of this action, highlighting Honda's commitment to addressing the Honda CR-V windshield scratch concern.

Qualifying Conditions for Participation

AHM is interested in collecting data only from vehicles that meet specific criteria. For a 2024-2025 Honda CR-V to qualify for this data collection effort, it must satisfy the following requirements:

• The front windshield must have a visible scratch. Dealerships are instructed to place a paper behind the scratch to enhance visibility for documentation.
• Two clear photos of the scratch are required: one wide-angle and one close-up.
• There must be no prior repairs or replacements performed on the front windshield.
• The vehicle must not have been involved in a collision.
• Crucially, no repair attempts should be made on the windshield during the current visit to the dealership.

Important Instructions for Dealers

If a dealership encounters a 2024-2025 Honda CR-V that matches all the qualifying conditions, they are instructed to contact Honda's Technical Information & Support (TIS) group. This can be done via email at [email protected] or by calling 800-880-1072, available Monday through Friday from 7 AM to 5 PM PST. TIS will then record the necessary vehicle information and provide further instructions on the data collection process.

When emailing TIS, the subject line should include the Model Year (e.g., 2024), Model Name (e.g., CR-V), the Issue (e.g., Front Windshield Scratch), and the Vehicle Identification Number (VIN). The email body should contain the Dealer Number, the sender's name, a best phone number, the current mileage, confirmation that the vehicle meets qualifiers #1-#5, and the two required photos of the scratch. It is critical that dealers adhere to the instruction: "No repair attempts during this visit" to ensure the integrity of the collected parts and data.

Why This Data Collection Matters

This data collection initiative is a crucial step for Honda to gain a deeper understanding of the Honda CR-V windshield scratch issue. By collecting specific parts from affected vehicles and thoroughly documenting the conditions, AHM aims to identify the root cause of the scratches. This information is vital for developing potential future remedies, improving manufacturing processes, or issuing service bulletins to address the problem effectively. Owner cooperation through their dealerships is essential for Honda to conduct this comprehensive investigation and work towards a resolution.

Incentive for Participation

As a gesture of appreciation for their assistance in this important data collection effort, dealer personnel who successfully identify and report a qualifying vehicle that is accepted for parts collection will receive a VISA gift card. Technical Information & Support (TIS) will provide additional details regarding this incentive once a vehicle has been confirmed as a candidate for the program.

NHTSA Source

NHTSA ID: 11008042