2023-2024 Honda Accord & CR-V Rear Door Weatherstrip Issues

What Honda is Investigating

American Honda Motor Co., Inc. (AHM) is currently investigating customer complaints regarding the rear door weatherstrip and gap seal on certain 2023-2024 Honda Accord and CR-V vehicles. The issue involves the weatherstrip becoming loose, torn, or deformed, or an improper gap seal between the front and rear doors.

This investigation, identified by the subject line "Request for Parts: 2023-2024 Accord & CR-V Rear Door Weatherstrip Loose, Deformed or Torn (ACTION REQUIRED)", is focused on understanding the underlying cause of this condition. AHM is requesting that dealerships identify and report qualifying vehicles for potential parts collection before any repair attempts are made.

Conditions for Participation

AHM is specifically interested in vehicles that meet certain criteria to qualify for this data collection effort. Your vehicle must visually confirm the weatherstrip issue while it is still installed on the rear door. This means the problem with the Honda CR-V rear door weatherstrip or Accord weatherstrip must be evident upon inspection.

Additionally, the vehicle must not have been involved in any prior collision. No repair attempts should have been made on the weatherstrip during the current service visit. These conditions ensure that the collected data accurately reflects the original issue.

What to Do if Your Vehicle is Affected

If you own a 2023 or 2024 Honda Accord or CR-V and are experiencing issues with a loose, torn, or deformed rear door weatherstrip, or an improper gap seal, you should contact your authorized Honda dealership. Inform them about the problem you are observing with your Honda CR-V rear door weatherstrip or Accord weatherstrip.

Your dealership will assess if your vehicle meets the specific qualifiers set by AHM for this investigation. If it does, they will follow Honda's instructions for capturing photos of the issue and submitting the necessary information to Technical Information & Support (TIS).

Instructions for Dealerships

For Honda dealership personnel, if a vehicle matches the specified qualifiers, it is crucial to capture clear, close-up photos of the weatherstrip issue. These photos, along with specific vehicle information, must be emailed to Technical Information & Support (TIS) at [email protected]. TIS will then provide further instructions for recording vehicle information and potential parts collection.

The required information for the email includes: Model Year, Model Name (e.g., ACCORD), the specific Issue (e.g., rear door weatherstrip loose), VIN, Dealer Number, Your Name, Best Phone Number, Current Mileage, confirmation that the vehicle meets qualifiers #1-#3, and the DPTS #.

Important Note for Dealerships

As a gesture of appreciation, dealer personnel who successfully identify and report a qualifying vehicle that is accepted as a candidate for parts or information collection will receive a VISA gift card from AHM. TIS will provide additional details regarding this incentive as applicable.

Source: NHTSA ID 11009189