2023-2025 Honda Civic, CR-V, Pilot Rearview Camera INOP

American Honda Motor Co., Inc. (AHM) has issued a "PRIORITY/ACTION REQUIRED" communication, identified as a "Request for Visit: 2023-2025 Civic/CRV/Pilot Rearview Camera INOP (ACTION REQ'D)", to dealerships regarding a specific rearview camera malfunction. AHM is actively searching for certain 2023-2025 Honda Civic, CR-V, and Pilot vehicles that exhibit a particular rearview camera INOP condition. The goal is to inspect these vehicles to better understand the root cause before any repair attempts are made.

Symptoms of the Rearview Camera INOP

Owners of affected 2023-2025 Honda Civic, CR-V, or Pilot models may experience a rearview camera INOP where the display screen turns on, but it does not display the rearview camera feed when the vehicle is in reverse. This means the screen is active, but no image from the camera is shown.

It is important to note that AHM is specifically looking for this exact condition. Issues such as a blurry or black and white center touch-screen are not considered part of this investigation.

Important Qualifiers for Participation

American Honda is interested in vehicles that meet specific criteria for this investigation. If your 2023-2025 Honda Civic, CR-V, or Pilot is experiencing the Honda rearview camera INOP, ensure it meets the following conditions:

• The rearview camera must be INOP, meaning it is not an intermittent issue. The display should be on, but it must not show the rearview camera feed when the transmission is shifted to reverse. A photo of the black touch-screen when in reverse is required.
• The vehicle's center touch-screen should not be blurry or displaying a black and white image. These conditions are not accepted for this specific investigation.
• The vehicle must not have been involved in a collision.
• No repair attempts for this specific rearview camera INOP issue should have been made during the current visit to the dealership.

AHM emphasizes that they would like to inspect the vehicle prior to any repair attempts. Do not attempt to repair the issue before contacting your dealer.

What Owners Should Do

If your 2023-2025 Honda Civic, CR-V, or Pilot matches the specific Honda rearview camera INOP conditions described above, you should contact your local Honda dealership. The dealership personnel will then need to contact American Honda's Technical Information & Support (TIS) group via email at [email protected] or by calling 800-880-1072 (Monday-Friday, 7am-5pm PST).

Dealerships are instructed to provide specific information to TIS, including the model year, model name, VIN, current mileage, and confirmation that the vehicle meets all qualifiers, along with a photo of the black center touch-screen. TIS will then provide further instructions for vehicle inspection.

Source: NHTSA ID 11015697