2021-2023 Honda Center Display Flickering, Flashing, or Frozen

Symptoms of Honda Center Display Issues

American Honda Motor Co., Inc. (AHM) is investigating customer complaints regarding the center display in certain 2021-2023 Honda Civic, CR-V, Passport, and Pilot vehicles. Owners may observe the center display exhibiting specific malfunctions. These include the display "flickering", "flashing", or becoming "frozen".

It is important to note that for Civics and CR-Vs, the "frozen screen condition" is the primary concern for this investigation. Additionally, the display must not be completely blank or black for the vehicle to qualify for this information collection effort. These "Honda center display issues" are being carefully monitored by the manufacturer.

Manufacturer's Investigation

Honda has issued a manufacturer communication, NHTSA ID 10252474, to its dealerships requesting information on vehicles experiencing these "Honda center display issues". The goal is to better understand the underlying cause of the flickering, flashing, or frozen display conditions before any repair attempts are made. This proactive approach ensures a thorough diagnosis and potentially a more effective long-term solution.

The investigation specifically targets certain 2020-2021 Honda Civics, 2020-2022 Honda CR-Vs, and 2022-2023 Honda Pilots and Passports. Dealers are instructed to identify vehicles that meet specific criteria and report them to Honda's Technical Information & Support (TIS) group. This data collection is crucial for Honda to develop a comprehensive understanding of the problem.

Important Warnings for Owners and Technicians

Owners and service technicians should be aware of specific conditions that apply to this information collection effort. For Civic and CR-V models, LX trim vehicles are excluded from this particular investigation. The primary focus for these models is the "frozen screen condition".

Crucially, the display must not be blank or black. If the display is completely dark, it does not fall under the scope of this information request. Furthermore, the issue must be duplicatable by the technician, meaning it can be observed or reproduced during a diagnostic visit. Most importantly, "No repair has been attempted for this issue" prior to reporting the vehicle to Honda's TIS team. This ensures that the vehicle's original condition can be assessed for diagnostic purposes.

Owner Action

If you own a 2021-2023 Honda Civic, CR-V, Passport, or Pilot and are experiencing "center display flickering", "flashing", or a "frozen" screen, you should contact your authorized Honda dealership. Inform them about your "Honda center display issues" and mention this manufacturer communication, NHTSA ID 10252474.

Your dealership will need to confirm if your vehicle meets the specific qualifiers for this information collection. It is essential that no repair has been attempted on the center display prior to this assessment. If your vehicle qualifies, the dealership will contact Honda's Technical Information & Support (TIS) team to provide vehicle details and receive further instructions on how to proceed with the information collection process.

Source: NHTSA ID: 10252474