Service Bulletin

2024 BMW X1 / X2 Double Clutch Transmission Rework SIB

BMW has released Service Information Bulletin SIB 28 02 24 (Revision 4) for certain 2024 BMW X1 and X2 models. This bulletin addresses potential wear in the longitudinal splined connection between the double clutch transmission (DCT) and the transfer box due to micro-movements and frictional…

ByAhmet Topcu — Founder & Editor-in-ChiefAutomated summary2024 BMW X1
2024 BMW X1 — manufacturer_communication document image 1
Source: NHTSA manufacturer_communication 11010758
SIB 28 02 24SI B28 02 24 August 20240028240100SI B01 29 16BMW U11BMW U10double clutch transmission reworktransfer box wearlongitudinal splined connectionfrictional corrosion
BMW X2
2024

BMW has released Service Information Bulletin (SIB) SIB 28 02 24 (Revision 4) to address a potential issue with the double clutch transmission (DCT) and transfer box connection in certain 2024 BMW X1 and X2 vehicles. This bulletin, which supersedes SI B28 02 24 dated August 2024, outlines a repair procedure to prevent wear caused by micro-movements and frictional corrosion.

This 2024 BMW X1 double clutch transmission rework applies to U11 (X1 Sports Activity Vehicle) and U10 (X2 Sports Activity Coupe) models. Vehicles requiring this service action will show an "Open" status when checked in BMW's internal systems like AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry.

Situation

Micro-movements combined with frictional corrosion can lead to increased wear on the longitudinal splined connection between the double clutch transmission (DCT) and the transfer box. This wear can compromise the integrity and performance of the transmission system.

Correction

The corrective action involves adding spacers at the connection point between the DCT and the transfer box. This measure is designed to decrease the micro-movements, thereby preventing further wear and ensuring the longevity of the components.

Repair Procedure Summary

The repair process for the 2024 BMW X1 double clutch transmission rework requires following specific repair instructions. Technicians will primarily use Repair instruction 31 60 004, which details the steps for removing and installing or replacing the right output shaft. Accessing one of the bolts for the spacer requires the starter motor to be removed or moved aside.

If instruction 31 60 004 is not available in AIR/ISTA, Repair Instruction 27 10 110, titled "Replace radial shaft sealing ring for connecting shaft right" can be used as an alternative. However, it is important to note that, contrary to instruction 27 10 110, it is not necessary to replace the shaft sealing ring with part number 27 10 8627023 during this service action.

The procedure involves several key steps:

  • The stabilizer link (1) must be removed.
  • During reinstallation, bolts 2 and 3 are replaced and tightened to 100 Nm with an additional 90° torque angle.
  • Two specific bolts (1) on the transfer case are removed.
  • These bolts are then replaced and tightened to 100 Nm with an additional 90° torque angle.
  • Washers are installed between the link and the transfer case. It may be necessary to slightly push the transfer case to the side to facilitate washer installation.
  • Finally, the right axle is reinstalled.

Required Parts

To complete this service action, the following parts may be required. Specific part numbers should be determined by entering the VIN/chassis number into ETK or AIR to ensure compatibility with the vehicle's equipment and options.

Part Number Description Quantity
07 11 9 909 844 Hex Bolt (M12x1.5x90) 1
07 14 9 894 132 Multi-purpose bolt ASA (M12x90x1.5) 3
27 10 0 907 707 Retaining ring 1
37 14 6 869 771 Thread-tapping hexagon bolt 1
31 20 6 866 022 Shouldered bolt with compression spring 1
22 11 8 876 816 Adapter washer kit 2
07 11 9 909 527 Hexagon bolt 1
07 11 9 906 927 Hexagon bolt 1
31 10 6 876 027 ASA-Bolt (M10x55) 1
33 30 6 760 587 Hex nut with flange (M10-10 ZNS3) 1

Additional materials such as fluids, lubricants, one-time use screws, nuts, and seals, which are not explicitly listed but are required by ISTA repair instructions, should be sourced from the Electronic Parts Catalog or other approved BMW resources.

Important Information for Owners

BMW advises that this procedure should be performed on all affected vehicles before customer delivery. If a customer has already taken delivery, the procedure should be carried out the next time the vehicle is in the shop, provided the campaign status shows "remedy available." Otherwise, the vehicle can be released.

Owners can verify if their vehicle is affected by checking its status in BMW's systems (AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry), where it will appear as "Open." Dealers are also advised to check their inventory as soon as possible using Inventory Campaign Details (ICD) under ROSS.

Claim Information

Reimbursement for this Service Action, identified by Repair Code 0028240100 (U10 U11 Reworking DKG connection - transfer box), will be processed via normal claim entry using applicable work package information. Work Package #1 (Labor Operation 00 75 871) is for completion before first vehicle delivery, while Work Package #2 (Labor Operation 00 75 284) applies when the vehicle arrives at the service center with an open service action.

Sublet reimbursement for bulk supply materials (up to $25.00) and Alternative Mobility Solution (AMS) expenses for vehicle owners (refer to SI B01 29 16 for details) are also covered.


Source: NHTSA ID 11010758

Gallery

3 images

What BMW X1 owners report

Counted from the records in our database across 14 model years.

853
Owner complaints
27
Recalls
556
Service bulletins
40
Crashes reported
17
Fires reported
42
Injuries reported

The 2024 model year

30 complaints, the 8th most of 14 model years on file. Owners reported 3 crashes, 0 fires and 1 injury for this year, which also has 3 recalls on file.

Power Train, the system this article covers, accounts for 125 of 853 complaints (15%), including 2 for 2024.

Complaints by model year

Model years with the most complaints for the BMW X1
2013102
2014114
201594
2016163
2017164
201860
202013
202371
202430
202517

Most-reported systems

  1. Electrical System — 164
  2. Service Brakes — 136
  3. Air Bags — 128
  4. Power Train — 125
  5. Engine — 106

Latest recalls for the 2024 model year

  • 26V422000 — Service Brakes, Hydraulic (Jul 2026)
  • 24V697000 — Electronic Stability Control (Esc) (Sep 2024)
  • 24V104000 — Service Brakes, Hydraulic (Feb 2024)
All 2024 recalls →

Recent owner reports about power train

Our X1 has a lot of "slip" in the transmission. It's most apparent when you back up and then switch to drive. In our X1, the car keeps rolling backward like it's in neutral. Drive doesn't engage until after a long delay.

2024 BMW X1 owner, Jan 2026

The auto start/stop on this car is super slow and will turn off the engine before the car comes to a complete stop. It causes confusion at intersections because of the slow getaway and has nearly caused several collisions.

2024 BMW X1 owner, Mar 2024
Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

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