2022-2024 BMW iX Software Update for Connectivity Issues (SIB 65 11 24)
BMW has released Service Information Bulletin SIB 65 11 24 for 2022-2024 iX models to address various software-related issues, including Bluetooth malfunctions, Apple CarPlay disconnections, AC charging errors, and Remote Control Parking functionality. This update improves vehicle quality and…
Also applies to
- BMW iX
- 2022, 2024
BMW has issued Service Information Bulletin (SIB) 65 11 24, a service action to implement quality improvements and robustness measures through a software update for 2022-2024 BMW iX vehicles. This bulletin, which is a revision of SI B65 11 24 dated May 2024, aims to resolve several common issues experienced by owners.
Symptoms
Owners of affected 2022-2024 BMW iX models may experience one or more of the following symptoms, which are addressed by this software update:
- Bluetooth malfunctions, leading to unreliable connectivity.
- A slower than expected start-up phase for the Head Unit (HU), affecting the operating system's responsiveness.
- Frequent disconnections from Apple CarPlay.
- Issues with vehicle access and achieving a drive-ready state.
- An AC charging abort error, preventing proper charging.
- Remote Control Parking functionality being inoperative.
These issues are attributed to unfavorable software in the vehicle, which the 2023 BMW iX manufacturer_communication aims to rectify.
Diagnosis / Trigger Conditions
Vehicles requiring this service action will be identified as "Open" in BMW's internal systems such as AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry. Dealers can also check the Inventory Campaign Details (ICD) under ROSS. The primary trigger for this update is the presence of older software versions in the vehicle.
Repair Procedure Summary
The correction involves programming the complete vehicle with an updated software version using either a Remote Software Update (RSU) or the ISTA diagnostic system. RSU is the preferred method for installation.
- Determine Current Software Level: Technicians will first check the vehicle's current I-level using AIR or AWP applications.
- Software Update via RSU: If the vehicle's current RSU software version is lower than 03.2024/40 or if an update is available but not yet installed, the RSU process will be initiated. This involves checking the available RSU version in the vehicle's System Settings app and then installing it through the Central Information Display. The target RSU software version is 03.2024/40 or higher.
- Software Update via ISTA: If an RSU is not available or cannot be performed, the vehicle will be programmed using ISTA. The target I-level for ISTA programming is 1020-24-03-540 or higher, using ISTA 4.46.4x or newer. This process includes connecting a battery charger, connecting the programming system, determining and executing the measures plan, following a rework list, and performing a vehicle test with fault memory deletion after programming.
- Functionality Check: After the programming is complete, the functionality of the affected systems will be verified.
Required Tools or Parts
To perform this service action, specific tools and software versions are required:
- RSU Software Version: 03.2024/40 or higher.
- I-Level: 1020-24-03-540 or higher.
- ISTA Version: ISTA 4.46.4x or higher (released April 4, 2024).
- BMW-approved Battery Charger/Power Supply: As specified in SIB 04 23 10.
Important Warnings
Owners should be aware of the following critical information:
- Battery Charger Requirement: Dealers are instructed to always connect a BMW-approved battery charger/power supply, as detailed in SIB 04 23 10, when performing programming or coding procedures. This is crucial to prevent issues during the update process.
Owner Action
If you own a 2022-2024 BMW iX and are experiencing any of the symptoms mentioned, such as Bluetooth malfunctions, Apple CarPlay disconnections, or issues with AC charging or Remote Control Parking, your vehicle may be eligible for this software update. This 2023 BMW iX manufacturer_communication indicates that the repair is eligible for Mobile Assistance for qualifying centers.
Contact your authorized BMW dealer to schedule an appointment. They will check your vehicle's current software level and perform the necessary update free of charge under this service action. The programming and encoding procedure is typically invoiced once, even if other technical campaign repairs are open. The dealer will select the appropriate open Technical Campaign, such as 00 00 006, 00 00 556, 61 21 528, or 61 00 730, for claiming purposes.
Source: NHTSA ID: 11002658
Frequently Asked Questions
- What issues does BMW SIB 65 11 24 address for the iX?
- BMW SIB 65 11 24 addresses several software-related problems in 2022-2024 BMW iX vehicles, including Bluetooth malfunctions, slow head unit start-up, frequent Apple CarPlay disconnections, issues with vehicle access and drive-ready state, AC charging abort errors, and non-functional Remote Control Parking.
- How will my BMW iX be updated to fix these issues?
- Your BMW iX will be updated via a software programming procedure, preferably through a Remote Software Update (RSU) to version 03.2024/40 or higher. If RSU is not feasible, the update will be performed using the ISTA diagnostic system to I-level 1020-24-03-540 or higher.
- Is this software update free of charge?
- Yes, this service action is a quality improvement measure. Owners of affected 2022-2024 BMW iX vehicles should have this software update performed by an authorized BMW dealer free of charge.
- What is the significance of RSU software version 03.2024/40?
- RSU software version 03.2024/40 (or higher) is the target software level that resolves the identified issues. It is equivalent to I-Level ...24-03-540 in the ISTA system and represents the improved software package for your BMW iX.
What BMW iX owners report
Counted from the records in our database across 5 model years.
- 120
- Owner complaints
- 12
- Recalls
- 204
- Service bulletins
- 34
- Crashes reported
- 2
- Fires reported
- 19
- Injuries reported
The 2023 model year
38 complaints, the 1st most of 5 model years on file. Owners reported 12 crashes, 0 fires and 6 injuries for this year, which also has 12 recalls on file.
Electrical System, the system this article covers, accounts for 34 of 120 complaints (28%), including 7 for 2023.
Complaints by model year
| 2022 | 32 | |
|---|---|---|
| 2023 | 38 | |
| 2024 | 34 | |
| 2025 | 13 | |
| 2026 | 3 |
Most-reported systems
- Electrical System — 34
- Forward Collision Avoidance — 29
- Vehicle Speed Control — 17
- Power Train — 14
- Air Bags — 13
Latest recalls for the 2023 model year
- 25V395000 — Electrical System (Jul 2025)
- 25V470000 — Electrical System (Jul 2025)
- 23V449000 — Electrical System (Jun 2023)
Recent owner reports about electrical system
I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or…
Read owner complaints →On November 16, 2023, I was driving the vehicle in the far left lane of the freeway when, without any warning, the vehicle lost propulsion and would not accelerate. It also lost power assisted steering AND power assisted braking.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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