2022-2023 BMW iX Steering Gear Delivery Stop SIB 32 03 24

BMW has issued Service Information Bulletin (SIB) 32 03 24, a Delivery Stop, for certain 2022-2023 BMW iX (i20 E-Series) vehicles. This bulletin, which is Revision 3, supersedes the previous SIB 32 03 24 dated October 2024. The delivery stop became effective on August 2, 2024, and applies to vehicles produced between October 14, 2021, and November 21, 2022.

This BMW iX steering gear delivery stop addresses a potential issue with the Electric Power Steering (EPS) system that could affect vehicle handling and safety.

Important Warnings for Owners and Dealers

BMW has issued strict guidelines regarding vehicles affected by this delivery stop:

• Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop, until the vehicle is repaired.
• Do not use or sell replacement equipment/parts subject to a Delivery Stop.

Additionally, repairs involving High-Voltage (HV) systems require specialized training:

• Only properly trained personnel who have completed all applicable HV Technical Training Courses should perform repairs that require disconnecting or removing High Voltage battery components. Work performed on HV systems by unqualified persons may result in severe injury or damage to the vehicle. Additional safety information is found in Repair Instruction 61 00... “Observe safety instructions when handling electric vehicles".
• Before disconnecting or removing any HV component, the HV system must be disabled and secured (by means of the HV Service Disconnect Switch and lock out) by a properly trained HV technician with a minimum HV Qualification level after completing the Technical Training.

Symptoms of the Faulty EPS Gear

Owners of affected 2022-2023 BMW iX vehicles may notice specific indications of the faulty Electric Power Steering (EPS) gear:

• A check control (CC) message will appear, stating: "Steering behavior. Drive moderately. Have it checked by the nearest service partner."
• There will be a noticeable reduction in power steering assistance, particularly when parking.

Cause of the Issue

The root cause of this BMW iX steering gear delivery stop is identified as a faulty capacitor located within the Electric Power Steering (EPS) gear. This component defect can compromise the proper functioning of the power steering system.

Correction and Repair Procedure

The correction for this issue involves replacing the Electric Power Steering (EPS) gear. The procedure is to be performed according to BMW's Repair Instruction (REP) 32 13 572, which details the steps for replacing the electrical steering box (EPS).

The repair process includes:

1. Replacing the steering gear unit.
2. Programming and encoding the vehicle control units to ensure proper integration of the new EPS gear.
3. Potentially performing additional work, such as adjusting the rear axle with eccentric screws, if required.

The repair code associated with this action is 0032630300. Various labor operations are specified for completing this repair, including 00 76 954, 00 76 955, 00 76 957, 00 76 310, and 00 76 311, depending on the specific circumstances of the repair and whether other campaigns are performed concurrently.

Required Parts

To complete the repair, specific parts are required. These include:

• Steering gear, electric (Part Numbers: 32 10 5 B35 7F4 OR 32 10 5 B4D 1A3)
• Hex bolt with washer (M6x25-ZNNIV SI) (Part Number: 07 11 9 905 400)
• Hex bolt (12x1.5x70 ZNS3) (Part Number: 07 14 6 898 283)
• Torx bolt (M8x33) (Part Number: 32 30 6 778 609)
• Torx screw with collar (M12x1.75x50) (Part Number: 31 30 6 865 951)
• Hose clamp (D= 67.8 – 71.0 ) (Part Number: 32 13 6 751 292)
• Combination nut (M14x1.5-10ZNNIV) (Part Number: 33 30 6 787 062)
• Hex nut with flange (M12x1.5-10-ZNS3) (Part Number: 37 10 6 789 678)
• Multi-purpose bolt (10x45 ZNS3) (Part Number: 31 11 6 899 302)
• Screw (12x1.5x100 10.9) (Part Number: 61 27 9 487 465)
• Lubricating grease FB-1 (100 g) (Part Number: 83 23 8 849 305)

Owner Action

If you own a 2022-2023 BMW iX, your vehicle may be subject to this BMW iX steering gear delivery stop. Vehicles requiring this campaign will show as “Open” when checked in BMW's internal systems such as AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry. If you are awaiting delivery of a new vehicle, it will be repaired prior to release. If you experience the described symptoms, contact your nearest authorized BMW service partner for diagnosis and repair.

NHTSA ID: 11012081