2023-2024 BMW i4, i5, i7 Coolant Valve Leak Delivery Stop

BMW has issued Service Information Bulletin (SIB) 64 02 24, effective January 25, 2024, concerning a delivery stop for certain 2023-2024 BMW i4, i5, and i7 electric vehicles. This measure addresses a potential issue with the coolant changeover valve that could lead to a coolant leak under specific cold weather conditions. This delivery stop ensures that customers are fully informed about the potential issue before taking possession of their new vehicle.

What is the BMW Coolant Changeover Valve Issue?

The core of the problem is the coolant changeover valve, which may develop a coolant leak. This is specifically observed when outside temperatures drop below 19°F (-7°C) and the vehicle has been exposed to these low temperatures for an extended period, such as being parked outside overnight. If a coolant leak occurs, it could be indicated by a message on the vehicle's instrument cluster.

Owners might see a message like: "Drive. It is possible to continue driving. Must be checked by the Service Partner." This message advises that while the vehicle can still be driven, it requires inspection by a service professional. This potential issue directly impacts the BMW i5 coolant valve leak concern.

Important Warnings and Owner Information

BMW has implemented a delivery stop for affected vehicles. This means that new 2023-2024 BMW i4, i5, and i7 vehicles produced between February 10, 2023, and January 12, 2024, cannot be delivered to customers until this campaign is completed. This is a critical step to ensure customer awareness and safety.

If you are awaiting delivery of a new BMW i4, i5, or i7 from the affected production period, your dealer will inform you about this situation. Vehicles requiring this campaign will show an "Open" status when checked in BMW's internal systems like AIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry. Dealers are instructed to check their inventory for affected vehicles in Inventory Campaign Details (ICD) under ROSS.

For owners who have already taken delivery of an affected vehicle, the customer information letter advises that if a warning message appears in the vehicle, you should contact an authorized BMW Center immediately for a service appointment. During your first regular service visit, your BMW Service Center will also conduct a check to see if any corrective measure is needed related to the BMW i5 coolant valve leak.

BMW SIB 64 02 24 Delivery Stop Procedure

The procedure for this delivery stop involves a customer information notification. Prior to delivery, the dealership is required to discuss the situation regarding the potential BMW i5 coolant valve leak with the customer. The customer must then sign an information letter, confirming they have been informed and understand the situation. This signed letter must be included with the vehicle's sales contract.

Claim Information

For dealership reference, the repair code associated with this action is 0064230200, described as "Gx Coolant changeover valve." The specific labor operation code for customer information notification is 00 75 797, which has a labor allowance of 1 FRU. BMW notes that the FRU allowance for this special flat rate operation code was not immediately assigned to the system but would be updated shortly.

Source: NHTSA ID: 10249421, SIB 64 02 24