BMW i5 Complaints (2024)

20 consumer complaints on file.

#11735810May 5, 2026
VISIBILITY/WIPER
While driving under normal conditions at roadway speed, the panoramic sunroof glass suddenly failed with a loud explosive sound. There was no observed impact, no debris strike, and no prior damage to the glass. The failure resulted in a large central blowout with shattered glass and fragments displaced outward from the vehicle. The failed component is the panoramic sunroof glass panel, which remains available for inspection. This incident created a safety risk due to the sudden explosive event while the vehicle was in motion, which could startle the driver and nearby motorists. At the time of the failure, the interior fabric sunshade was closed, which prevented glass from entering the passenger compartment. Had the shade been open, shattered glass would have fallen into the vehicle and could have caused injury to occupants. There were no warning lights, messages, or prior symptoms before the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735764May 5, 2026
ELECTRICAL SYSTEM, STEERING
On May 3, 2026, while operating my 2024 BMW i5 on public roads, the vehicle suffered a sudden and complete loss of power steering with no prior warning. I could not turn the steering wheel at a stop. The instrument cluster simultaneously displayed: "Vehicle may roll. Brake manually," "Drive carefully. Changed steering effort," "Drive carefully. Chassis stabilization," and "Parking assistance malfunction." Auto Hold and the electronic parking brake's hold function were disabled, requiring manual brake application to prevent rollaway. Mileage at incident: approximately 21,344 miles. The simultaneous failure of Electric Power Steering, Dynamic Stability Control, and the Electronic Parking Brake while the vehicle was in motion in traffic created an immediate safety hazard. No crash or injury occurred, but a recurrence at highway speed, on a wet road, or during an evasive maneuver could foreseeably cause loss of vehicle control, crash, injury, or death. The vehicle was taken to an authorized BMW dealer. The technician stated this failure is a known issue following a recent vehicle software update, that BMW has no repair available, and that the only action taken was to power-cycle the vehicle and clear stored fault codes. No software remedy, parts replacement, or TSB was provided. I was given no assurance the failure will not recur and no timeline for a fix. To my knowledge, no recall has been issued for this defect on the i5 platform. I request that NHTSA evaluate the scope of this issue across the i5 fleet and determine whether a defect investigation or recall is warranted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734453April 28, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While merging onto [XXX] from an on-ramp in [XXX] , I received a dashboard warning stating “Brake system and chassis stabilization – braking may require additional force.” This occurred during active acceleration and merging into highway traffic. At the time of the warning, I experienced reduced confidence in braking performance and increased concern about the vehicle’s ability to stop safely under normal conditions. The situation created a potential safety risk, as I was entering high-speed traffic and required predictable braking capability to adjust to surrounding vehicles. There were no prior warning messages or symptoms before this event. The issue appeared suddenly while driving. After the warning appeared, I drove cautiously and reduced speed, avoiding heavy braking as advised by the system message. I proceeded directly to a nearby dealership and left the vehicle for inspection. The vehicle is currently awaiting diagnosis by an authorized service center. The issue has not yet been confirmed or reproduced by the dealer at the time of this report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733119April 22, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle listed has an unfixable defect (water valve/coolant issue) that creates a safety hazard in an electric vehicle, BMW, the manufacturer has failed to provide a remedy within a reasonable timreframe. AC Coolant valve and high voltage battery are part of the same loop which make this vehicle a safety hazard. The No fix as of today. Authorized BMW dealer feedback: ROAD TESTED WITH CUSTOMER AND HEARD NOISE CUSTOMER IS CONCERNED ABOUT. CLICKING NOISE COMING FROM A WATER VALVE LOCATED UNDER THE HOOD DURING ACTIVATION. TEST DROVE VEHICLE WITH BMW TSE, NO CURRENT FIX AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704372December 10, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
Battery tempature warning-Constant banging sound while driving. Know EV defect per BMW, No fix in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688366September 19, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact's insurer owned a 2024 BMW I5. The contact stated that the insurer received notice of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact stated that while the insurer was parking the vehicle, and the brake was depressed, the vehicle inadvertently accelerated and collided with a store's side wall. The contact stated that, to her knowledge, there were no injuries. The contact added that she did not have notice of a police report or that medical attention was needed at this time. The vehicle was towed to a body shop where it was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11686791September 12, 2025
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
While driving in heavy highway traffic at approximately 5–10 mph, the vehicle suddenly displayed a red warning message and symbol in the driver’s gauge cluster indicating the car was shutting down. About 15–20 seconds later, propulsion was completely lost, although power steering and braking remained available. I attempted to change gears and restart the car by turning it on and off, but nothing worked. I activated the hazard lights since the car was stopped in traffic and posed a danger to surrounding vehicles. Because the vehicle would not respond, I opened and closed the driver’s door and then attempted to restart. At that point, the vehicle restarted, and I was able to continue driving. Out of caution, I remained in the slow lane for the rest of the trip home in case the problem occurred again. The incident created a serious safety risk in the middle of highway traffic. The failure matches the description in BMW’s recent recall (25V395) involving electric drive motor software that can erroneously shut down the high-voltage system after displaying a red warning. However, the manufacturer’s recall lookup currently does not show my vehicle as included. This issue has not yet been reproduced or confirmed by a dealer or service center. I will be contacting them this morning and reporting the issue to them and probably taking it in for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686161September 9, 2025
ELECTRICAL SYSTEM
Make extreme high fan noise during and after super fast charging sessions (Electrify America), overheating issues, unlike all other Evs that do not. Constant clunking sound during and after departing from sessions. Periodic banging sound when parked. Sounds can be observed inside and outside of vehicle. Signs of defect and overheating, safety concerns not addressed by purchasing dealer and manufacture BMW NA. I have video recordings of the issue, and have taking it to two separate BMW dealers no resolution and can not have my kids in the car due to safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673828July 15, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
While reversing my 2024 BMW i5, the main infotainment display repeatedly blacks out for 3–5 seconds, eliminating the rear-view camera image. The blackout occurs without warning, roughly once every 25-30 reverse maneuvers, leaving zero rearward visibility and forcing hard braking to avoid pedestrians and fixed objects. Component/system: Central Information Display / rear-view camera feed (BMW head unit). The original head unit was replaced by the dealer on 07/15/2025 after BMW opened TSARA case 4211001. The removed head unit is in the dealer’s possession and the vehicle is available for inspection. Safety risk: Loss of the only rear-vision aid on this vehicle during backing makes collision with people or property likely. I have had to stop abruptly multiple times to avoid hitting pedestrians in parking lots. Dealer/manufacturer involvement: • First visit: 03/2025 — dealer “unable to replicate,” no repair performed. • Second visit: 07/09–07/15/2025 — dealer replaced head unit; problem persists. The dealer refused to open a PUMA escalation on the first visit but did open TSARA on the second. Warning lamps/messages: None. Blackout is sudden and without any fault codes visible to the driver. Reproduction: Intermittent; has recurred after parts replacement. Incident dates, times, and durations have been logged by the owner. Availability for inspection: Vehicle and dealership service records—including TSARA log—are available upon request. Hopefully, my issue is resolved. I will endeavor to update NHTSA if the issue persists further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646396March 4, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
During a red light stop, car took off with a massive acceleration after release of breaks and hit the car standing in front of it, causing a significant damage to the front of the car. None of the accident prevention systems, emergency breaks were triggered or activated. Car is equipped with accident record system for 30 seconds before and after an impact, nothing was recorded. Manufacturer promised to investigate but has been more than a week but no one arrived to the collision center yet.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11639213January 28, 2025
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
I was driving east bound on [XXX] near the [XXX] exit and using the fully automated driving (where I am watching the road to take over if necessary but the vehicle was maintaining speed and steering) I received the following errors: (I symbol error) Reduced driver assistance, (triangle error) Forward Collision Mitigation, (triangle error) Assisted Driving, (I symbol) Lane Change Assistant. Directly after receiving these errors the steering wheel was stuck at center and required an extreme amount of effort to turn the wheel in any direction. At first I thought it was because the automated system was still engaged but I tried to turn it off and nothing happened. At this point I am getting a little scared as the vehicle is responding to my pedal input but the steering wheel will not release properly. I tried calling the BMW Assist people and they told me to call roadside assistance which would not have helped in my opinion so I told them I didn't want to be transferred over there. I decided to drive the rest of the way home as it was mostly straight getting there. I was concerned that I would have no evidence of this happening so I took a video of what was happening while still on the freeway and recorded my driving for evidence if needed. I was able to exit the highway with extreme difficulty in turning the steering wheel to the point that I was worried I wouldn't be able to capture it on my recording because I thought I might need to use both hands due to the extreme resistance the vehicle was causing. The vehicle finally released the steering wheel so I could drive normally once I came to a complete stop at [XXX] (the exit went into a roundabout and there was no oncoming traffic so I did not stop directly off the highway). I have informed both BMW Northwest (the dealer I purchased from) and BMW USA of this issue and am currently awaiting a response from BMW USA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631427December 18, 2024
UNKNOWN OR OTHER
I am writing to formally address concerns regarding the recall on my vehicle and its impact on my ownership experience. 1.Recall Disclosure: According to your records, the recall on my vehicle was issued on 2/12/24. However, I purchased (or leased) the vehicle on 7/21/24 from an authorized dealership. At the time of sale, I was not informed of any open recall, nor was it disclosed by the dealership. According to them, there was no stop sale issued for the vehicle. If I had been made aware of the recall, it could have influenced my decision to proceed with the purchase/lease. 2.Ongoing Impact: This unresolved recall has significantly affected my ability to transfer the lease to a qualified individual, creating financial difficulties. Despite nearly a year since the recall’s issue date, my vehicle has not exhibited any signs or warnings related to the recall. This lack of resolution is now directly impacting my personal finances. Requested Resolution: I kindly request the following: •Confirmation of the exact date my vehicle was added to the recall list and whether a stop sale order was issued. •An immediate update on the recall’s resolution timeline. •Compensation or financial assistance for the inconvenience caused by this prolonged delay. I believe this matter warrants urgent attention, as the lack of disclosure and delay in resolving the recall has created unnecessary financial and logistical burdens. Thank you for addressing this issue promptly. I look forward to your response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629951December 10, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2024 BMW I5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629241December 6, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW I5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621364October 22, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC, AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE
The contact owns a 2024 BMW i5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact stated that when the vehicle was started, the "Driver Restraint System Malfunction" message was displayed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 9,000. The VIN tool confirms that parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614008September 11, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2024 BMW I5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608006August 12, 2024
SERVICE BRAKES
Recall of thousands of BMWs starting February 12, 2024. My car was recently included in this with a "remedy unavailable." Spoke to BMW north america, including the recall department, corporate customer service, and multiple local BMW service centers. No remedy available and unknown when it will be. The dealers believe BMW is allocating parts based on VIN, but not sure. As of know, my car has serious brake issue that cannot be serviced. This is a family car for spouse and two children. No transparency from BMW about crash risk and no transparency on timeline for fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591979June 2, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Rear Cross Traffic Warning does not produce an audible alert. It can cause you to accidentally back into oncoming traffic. This has been the case on several occasions especially when there is a hill behind you and traffic crests the hill and appears quickly. Blind Spot Warning does not produce an audible alert or view in the instrument cluster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573600February 23, 2024
WHEELS
I was driving east bound on [XXX] in the Chicago, IL area at the exit before [XXX]. I was driving the speed limit of 55 mph. The car hit a pot-hole and the right front tire shattered, meaning that the rim of the tire snapped into two pieces along the circumference of the rim. I am drawing your attention to this occurrence because a rim of the wheel shouldn't snap into two pieces after hitting a nominal pot-hole driving at normal speeds. The tire, the rim both had to be replaced and work was needed to test the car for further damage and to re-align the tires amounting to an expense of ~ $1,826. I believe the material strength of the metal of the rim of the wheel, is not specked correctly for normal road conditions. After hitting the pot hole, the car was extremely hard to control in order to drive to the side of the fast moving interstate highway. It was only by luck and my experience in driving that I was able to pull over in ~ 5 lanes of high speed traffic. The car is very heavy due to the battery in the car. It was essentially like driving a slab of cement with no directional capability. This is very dangerous and I am drawing this to your attention to prevent auto accidents that can cause human death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572560February 17, 2024
UNKNOWN OR OTHER
An option on the car was crystal or glass knobs. The issue is the the sun reflects off the main iDrive knob and right into your eyes making it hard or challenging eye or drive the car safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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