2024 Audi Q8 Incorrect Time on Instrument Cluster / MMI

Owners of the 2024 Audi Q8 may encounter an issue where the time displayed on their instrument cluster or MMI system is incorrect. This condition, documented by Audi in Technical Service Bulletin (TSB) 2071921/6, points to a software-related problem within the MIB3 infotainment system. While a permanent software update is currently under development, Audi has provided guidance for both owners and dealerships on how to manage this temporary inconvenience.

Symptoms of Incorrect Time Display

If you own a 2024 Audi Q8, you might observe that the time shown on your instrument cluster and/or the MMI display is sometimes incorrect. This is the primary symptom of the issue addressed by TSB 2071921/6. Typically, after a few minutes of driving, the time usually synchronizes itself again, returning to the correct display. However, the intermittent nature of this problem can still be frustrating for drivers.

Affected Control Units and Software

This issue is linked to the vehicle's information electronics. Specifically, the diagnostic address 005F - Information electronics is implicated. The TSB indicates that software versions 38* and 40* are associated with this condition. These software versions are part of the MIB3 system that controls the time display functionality in the instrument cluster and MMI.

Technical Background

Audi has identified the root cause of the incorrect time shown on the instrument cluster or MMI display as a software issue within the MIB3 system. This means the problem is not due to a faulty hardware component but rather an error in the programming that manages time synchronization. As such, replacing physical parts will not resolve the underlying problem.

Important Warnings for Owners

Audi has issued critical directives regarding this condition under TSB 2071921/6 that owners of the 2024 Audi Q8 should be aware of:

• No immediate repairs are necessary: Audi explicitly states that no repairs are necessary at this point for this condition. A permanent solution is expected to be available by the end of the fourth quarter of 2025, though this timeline is subject to change.
• Do not replace components: Dealerships are instructed, Do not replace any components for this condition since this will not resolve the customer's concern. This is a crucial warning to prevent unnecessary parts replacements.
• Warranty and charges: The TSB clarifies, There is no reason to replace parts or attempt repairs. Unjustified labor/replacement parts will be charged back. Invoicing under warranty is not permitted. This means any attempt by a dealership to charge for parts or labor to fix this specific time synchronization issue will not be covered by warranty and will be reversed.

TSB Revision History

Technical Service Bulletin 2071921/6 has undergone several revisions to update information and scope:

• Revision 6: The latest revision included a Revised header (removing MY 23) and Revised Service (updating release information).
• Revision 5 (April 14, 2025): This revision focused on a Revised Service section, specifically updating the release date for the permanent solution.
• Revision 4 (January 16, 2025): This earlier revision featured a Revised header (removing MY22 e-tron GT and adding a software filter) and Revised Service (updating release dates).

This revision history demonstrates Audi's ongoing efforts to track and communicate updates regarding this software issue.

Diagnosis and Workshop Findings

When a customer reports the 2024 Audi Q8 incorrect time MMI issue, workshop technicians are advised that The complaint can be reproduced. This means that the intermittent nature of the problem can typically be observed and confirmed by service personnel. The ability to reproduce the symptom helps confirm that the vehicle is experiencing the known software issue rather than an unrelated fault.

Temporary Workaround

While awaiting the official software update, a temporary workaround is available for owners if the incorrect time shown on the instrument cluster or MMI display occurs repeatedly. You can manually set the time within your MMI system. To do this, navigate through the MMI interface to Settings >> General >> Date & Time. This allows you to correct the time display until the permanent fix is released.

Manufacturer's Remedy and Dealer Instructions

Audi's current remedy for TSB 2071921/6 is primarily informational and procedural for dealerships. Since the issue is software-based and a permanent fix is still in development, there is no physical repair procedure. Dealerships are instructed to:

1. Inform customers: Explain to the customer that a software solution is expected to be available by the end of the fourth quarter of 2025, noting that this timeline is subject to change. They must also convey that no repairs are necessary at this point.
2. Avoid component replacement: Reiterate that Do not replace any components for this condition as it will not resolve the problem.
3. Create a PSS record: Technicians are required to Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link found in AccessAudi (under Related Links >> Service). This process helps Audi track the prevalence and impact of the issue across the fleet while the permanent software solution is being finalized.

Owner Action

If you experience the 2024 Audi Q8 incorrect time MMI display, it's important to understand that this is a known software issue. You should not seek immediate repair or component replacement, as Audi has explicitly stated this will not resolve the problem and will not be covered under warranty. Instead, you can utilize the manual time setting workaround through your MMI system by going to Settings >> General >> Date & Time if the issue is persistent. Audi anticipates releasing a permanent software update by the end of 2025. For 2023 and 2024 Audi Q8 vehicles, you may also refer to TSB 2079389, which addresses a similar incorrect time shown on the instrument cluster / on MMI display issue and may have an update available for certain models.

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Source: NHTSA ID: 11023757