2021-2022 Audi Virtual Cockpit Pixel Error TSB

Audi has issued Technical Service Bulletin (TSB) 90 22 78 2064983/4 to resolve a pixel error that can appear as a colorful line on the virtual cockpit display in certain 2021-2022 Audi vehicles. This bulletin, dated August 9, 2022, supersedes an earlier TSB, Group 90 number 22-41, from January 31, 2022, indicating a revised production solution.

This issue affects various models equipped with the Audi Virtual Cockpit - Gen2+, including the A4, A5, A6, A7, A8, Q5, Q7, Q8, and their performance and e-quattro variants from model years 2021-2022. Owners experiencing an Audi Q8 virtual cockpit pixel error or similar display anomalies should consult their dealership.

Symptoms

Owners may observe the following display issues on their Audi virtual cockpit:

• "A red, green, or blue continuous vertical line is displayed on the instrument cluster (pixel fault)"
• The line may be vertical or horizontal.

These symptoms indicate a hardware problem within the instrument cluster itself.

Technical Background

Audi has identified that the root cause of the colorful line or pixel error on the virtual cockpit is a hardware issue within the Audi virtual cockpit system. This is not a software glitch but a physical defect in the display unit.

Production Solution

To address this hardware deficiency, Audi has introduced optimized hardware into production. This means newer vehicles are manufactured with an updated instrument cluster designed to prevent this pixel error from occurring.

Repair Procedure Summary

For vehicles exhibiting the Audi Q8 virtual cockpit pixel error, the repair involves replacing the instrument cluster. The process outlined in TSB 90 22 78 2064983/4 requires technicians to:

1. Document the Issue: Take clear, focused photographs of the pixel error on the virtual cockpit display. These photos must include a date stamp and the vehicle's VIN, and they should be uploaded to the DOC-IT system along with the repair order.
2. Replace Instrument Cluster: The instrument cluster, identified as J285 (address word 0017), must be replaced following the detailed instructions provided in the Elsa Repair Manual.

Warranty Information

This repair is covered under Audi's warranty program under specific conditions:

• Claim Type: 110 for vehicles up to 48 months or 50,000 miles.
• CPO Vehicles: G10 for Certified Pre-Owned (CPO) vehicles, subject to owner verification.
• Out-of-Warranty: If the vehicle is outside of any applicable warranty, this Technical Service Bulletin serves as informational guidance only.

The Service Number for this repair is 9025, with Damage Code 0040. The labor operation for removing and installing/replacing the dash panel insert is 9025 XXXX. Diagnostic time is GFF (0150 0000), with specific allowances for diagnostic protocol and road tests. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual, as per TSB 2064983/4.

Required Parts and Tools

Technicians will need the following parts and reference materials for this repair:

• Instrument Cluster: Quantity 01. Specific part numbers should be checked via ETKA.
• Fasteners, Bolts, Nuts, and Screws: As needed, per the Repair Manual. Reference ETKA/ELSA for specific requirements.

Always consult the Parts Department and ETKA for the most current information and parts bulletins.

Important Warnings

Audi of America, Inc. is not notifying consumers directly about this Technical Service Bulletin. Owners who experience an Audi Q8 virtual cockpit pixel error or similar display issues should proactively contact their authorized Audi dealership for diagnosis and repair.

---

Source: NHTSA ID: 10217907