2021-2023 Audi Q7/Q8/SQ/RS Cloudy Window Appearance

Audi has issued Technical Service Bulletin (TSB) 2062828/2 to address customer concerns regarding the appearance of rear side windows in certain models. This bulletin, which supersedes TSB Group 64 number 21-78 dated April 2, 2021, clarifies that a milky or cloudy appearance on the rear door and/or rear side windows is considered a normal characteristic for the affected vehicles. The TSB aims to inform technicians and owners that this condition does not indicate a defect and requires no repair.

Symptoms

Owners of affected Audi vehicles may observe that the rear side windows appear cloudy or milky. This visual characteristic can be duplicated by workshop technicians upon inspection.

What Owners Should Know

This TSB carries critical information for owners of 2021-2023 Audi Q7, Q8, SQ7, SQ8, and RS Q8 models. Audi explicitly states that the cloudy or milky appearance of the rear side windows is a normal condition. Despite this appearance, the windows are fully compliant with the vehicle's series approval status, meaning they meet all design and safety standards.

Important warnings from Audi:

• "Do not perform any repairs. Any repairs for this concern may be denied."
• "Instruct the customer that this condition is normal."

This means that attempting to repair or replace these windows due to their cloudy appearance is not recommended by Audi and any associated costs may not be covered under warranty.

Technical Background

The technical background provided by Audi explains that the milky or cloudy appearance is an inherent characteristic of the rear door and/or rear side windows. This condition is not a manufacturing defect but rather a result of the materials or processes used, which are deemed compliant with the vehicle's original series approval. Therefore, no production solution or service repair is deemed necessary.

Warranty Information

Audi Technical Service Bulletin 2062828/2 is strictly informational. It is not applicable to any Audi Warranty claims. This reinforces that the condition is not considered a fault or defect that would warrant a repair under warranty.

Owner Action

If you notice that the rear side windows on your 2021-2023 Audi Q7, Q8, SQ7, SQ8, or RS Q8 appear cloudy or milky, no action is required on your part. According to Audi TSB 2062828/2, this is a normal characteristic of your vehicle's windows. You should not attempt to have any repairs performed for this condition, as Audi advises against it and states that such repairs may be denied warranty coverage. If you discuss this with your dealer, they are instructed to inform you that the condition is normal. The Audi Q8 cloudy windows appearance is simply how they are designed.

Source: NHTSA ID: 10210504