2017-2024 Audi Entry/Exit Assistance Comfort Concern TSB

Audi has released Technical Service Bulletin (TSB) 72 23 47 2064695/2 to address customer concerns regarding the entry/exit assistance feature in certain 2017-2024 Audi A4, A5, and Q7 models. This bulletin aims to provide clarity on the system's normal operation, particularly when owners report that the "entry/exit assistance does not work correctly."

This TSB is informational, explaining the design and function of the system rather than detailing a repair for a malfunction. It supersedes an earlier bulletin, Group 72 number 21-37, dated October 6, 2021, with revision 2 published on May 24, 2023, to add more model years.

Understanding Audi's Entry/Exit Assistance System

Audi's entry/exit assistance system is designed to enhance comfort for drivers and passengers. The specific functions vary slightly depending on the vehicle model and equipped options.

Seat Bolster Function (PR Code 8I6)

For Audi A4, A5, and Q7 models equipped with pneumatically adjustable lumbar support (PR Code 8I6), the front seat side bolsters are designed to deflate when you exit the vehicle. This allows for a more comfortable and unobstructed entry and exit. Once the vehicle is driving, these side bolsters automatically re-inflate to their set position.

Steering Column Function (PR Code 2C7)

On Audi Q7 models that feature power steering wheel position adjustment (PR Code 2C7), the steering column moves upward into its parking position when you exit the vehicle. This creates additional space for easier egress. Upon re-entering the vehicle, the steering column returns to its previously stored position as soon as the ignition is switched on.

Important Clarifications for Owners

Many customer concerns about the "entry/exit assistance does not work correctly" stem from a misunderstanding of the system's intended behavior. It's crucial to understand what the system is designed to do and what it is not.

Important Tip: "The driver and/or passenger seats do NOT move backward after switching the ignition off and opening the respective door." This is a key point from the TSB, indicating that seat backward movement upon exit is not an expected function of this system.

Furthermore, the TSB explicitly states that "Parts replacement does not solve this issue." Therefore, claims for replaced parts related to this specific concern will be subject to review, as the issue is typically not a component failure but rather a clarification of operation.

Warranty Information

This Technical Service Bulletin 72 23 47 2064695/2 is purely informational. It is not applicable to any Audi warranty. This means that any diagnostic time or parts replacement performed under the assumption of a fault in this system, when it is operating as designed, would not typically be covered under warranty.

If you have concerns about your Audi Q7 entry/exit assistance or other affected models, it is recommended to discuss the specific behaviors you observe with your Audi service center. They can confirm if the system is functioning as intended based on the information provided in this TSB.

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Source: NHTSA ID: 10237395