What does TSB 2061028/8 address?

TSB 2061028/8 addresses issues in 2022-2026 Audi vehicles where Audi Connect GEN3/GEN4 services are not functioning, the MMI has missing features, and the SOS LED does not turn green after the Pre-Delivery Inspection (PDI).

Why are my Audi Connect services not working after PDI?

The GEN3/GEN4 Audi Connect system uses an eSIM that needs to complete a 'Registration and Pairing' (R&P) process with Verizon's LTE network after PDI. If this process is incomplete, services like navigation, emergency call, and roadside assistance will not function, and the SOS LED will not turn green.

What should I do if my SOS LED is not green and MMI services are missing?

Initially, try parking your vehicle outside with the ignition on for 20-30 minutes, followed by performing a long sleep cycle. If the SOS LED still doesn't turn green after repeating these steps, a capacitive discharge (disconnecting the 12V battery for 60 seconds) may be necessary. If the problem persists, your dealer will need to check the eSIM profile and potentially open a DBS Level 2 ticket.

Is this issue covered under warranty?

According to the TSB, this procedure is considered a necessary part of the vehicle's Pre-Delivery Inspection (PDI) and is informational only, meaning it is not typically applicable to standard Audi Warranty claims. It's an activation step rather than a defect.

Servis Bülteni

2022-2026 Audi Connect GEN3/GEN4 MMI & SOS LED Issues TSB

This Technical Service Bulletin (TSB 2061028/8) addresses issues with Audi Connect GEN3/GEN4 systems in 2022-2026 Audi vehicles, where MMI services are unavailable and the SOS LED does not turn green after Pre-Delivery Inspection (PDI). It outlines symptoms, technical background, and a detailed…

Ahmet TopcuAutomated summary2022 Audi e-tronApril 25, 2026

2022 Audi e-tron — 2022 Audi e-tron manufacturer_communication — Editorial illustration generated for this article.

2061028/8Audi connect GEN3/GEN4No Services in MMISOS LED does not turn greenConnection offlineAudi e-tron connect services not functioningConBoxeSIM profileDBS Level 2 ticketIMSI

Audi A3: 2022–2025
Audi A4: 2021–2025
Audi A4 allroad: 2021–2025
Audi A5: 2021–2025
Audi A6: 2021–2025
Audi A6 allroad: 2021–2025

Owners of 2022-2026 Audi vehicles equipped with the GEN3/GEN4 Audi Connect system may experience a range of connectivity issues. This Technical Service Bulletin (TSB 2061028/8) specifically addresses situations where Audi Connect services are unavailable in the MMI and the SOS LED does not illuminate green after the Pre-Delivery Inspection (PDI).

Symptoms

If your Audi Connect GEN3/GEN4 system is affected, you might notice one or more of the following:

Audi Connect services do not function at all.
The SOS LED is either off or flashes red.
The Roadside button does not respond when pressed.
News and Weather Tiles are missing from the MMI display.
The navigation satellite map view cannot be activated.

Diagnosis / Trigger Conditions

The root cause for these issues in the 2022 Audi e-tron manufacturer_communication is related to the activation process of the GEN3/GEN4 Audi Connect system. Unlike previous generations, the embedded SIM (eSIM) in GEN3/GEN4 systems is not preregistered at the factory. It requires a

Frequently Asked Questions

What does TSB 2061028/8 address?: TSB 2061028/8 addresses issues in 2022-2026 Audi vehicles where Audi Connect GEN3/GEN4 services are not functioning, the MMI has missing features, and the SOS LED does not turn green after the Pre-Delivery Inspection (PDI).
Why are my Audi Connect services not working after PDI?: The GEN3/GEN4 Audi Connect system uses an eSIM that needs to complete a 'Registration and Pairing' (R&P) process with Verizon's LTE network after PDI. If this process is incomplete, services like navigation, emergency call, and roadside assistance will not function, and the SOS LED will not turn green.
What should I do if my SOS LED is not green and MMI services are missing?: Initially, try parking your vehicle outside with the ignition on for 20-30 minutes, followed by performing a long sleep cycle. If the SOS LED still doesn't turn green after repeating these steps, a capacitive discharge (disconnecting the 12V battery for 60 seconds) may be necessary. If the problem persists, your dealer will need to check the eSIM profile and potentially open a DBS Level 2 ticket.
Is this issue covered under warranty?: According to the TSB, this procedure is considered a necessary part of the vehicle's Pre-Delivery Inspection (PDI) and is informational only, meaning it is not typically applicable to standard Audi Warranty claims. It's an activation step rather than a defect.

What Audi e-tron owners report

Counted from the records in our database across 5 model years.

158
Owner complaints: 14
Recalls: 1,706
Service bulletins: 7
Crashes reported: 6
Fires reported: 3
Injuries reported

The 2022 model year

31 complaints, the 3rd most of 5 model years on file. Owners reported 1 crash, 2 fires and 2 injuries for this year, which also has 6 recalls on file.

Electrical System, the system this article covers, accounts for 81 of 158 complaints (51%), including 17 for 2022.

Complaints by model year

Model years with the most complaints for the Audi e-tron
2019		84
2020		1
2021		36
2022		31
2023		6

Most-reported systems

Electrical System — 81
Power Train — 24
Engine — 23
Fuel/Propulsion System — 18
Service Brakes — 18

Latest recalls for the 2022 model year

26V240000 — Service Brakes, Hydraulic (Apr 2026)
25V900000 — Back Over Prevention (Dec 2025)
23V867000 — Electrical System (Dec 2023)

All 2022 recalls →

Recent owner reports about electrical system

While driving, the vehicle displayed three simultaneous warnings — “Drive system malfunction, safely stop vehicle,” “Electrical system malfunction, restart not possible, contact service,” and “All-wheel drive malfunction, limited stability” — and lost…
2022 Audi e-tron owner, Sep 2026

The vehicle is experiencing an intermittent but active 'Electrical system: malfunction!' safety alert on the dashboard and myAudi app, caused by an internal high-voltage battery cell circuit fault (Diagnostic Trouble Code P0DB400 / U04A300) and a failure in…
2022 Audi e-tron owner, Sep 2026

Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

2022 Audi e-tron Electrical System Problems: Complaints & TSBs

Owners of the 2022 Audi e-tron frequently report significant electrical system malfunctions, ranging from sudden power loss and charging hazards to software crashes. Braking issues and unexpected automatic emergency braking are also common concerns, alongside numerous technical service bulletins…

2022-2026 Audi Guided Fault Finding Reporting Obligation

Audi has issued Technical Service Bulletin TPI 2033392, also known as Transaction No. 2081531/1, regarding a reporting obligation for technicians when Guided Fault Finding produces an unexpected result. This TSB outlines the process for contacting Audi Product Support for diagnostic assistance.

2022-2026 Audi Infotainment System Complaints

Audi has released Technical Service Bulletin (TSB) 2081405/1 to address various customer complaints regarding infotainment systems in 2022-2026 Audi vehicles. This TSB helps technicians diagnose issues often caused by external media or mobile devices, rather than vehicle technology.

2018-2026 Audi Models Cracking Noise TSB 2061464/11

Audi Technical Service Bulletin 2061464/11 describes a cracking noise from the front or rear axle when changing direction in various 2018-2026 Audi models. The issue is due to stub axle movement and is resolved by bonding the stub axle to the wheel bearing with locking fluid.

2022-2026 Audi Parking Aid False Warnings TSB 2024323/13

Audi has released Technical Service Bulletin 2024323/13 to address customer complaints of false parking aid warnings. This bulletin details various environmental and vehicle-specific conditions that can cause the parking aid system to issue alerts even when no obstacles are present. It provides…

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