2022-2026 Audi Connect GEN3/GEN4 MMI & SOS LED Issues TSB
This Technical Service Bulletin (TSB 2061028/8) addresses issues with Audi Connect GEN3/GEN4 systems in 2022-2026 Audi vehicles, where MMI services are unavailable and the SOS LED does not turn green after Pre-Delivery Inspection (PDI). It outlines symptoms, technical background, and a detailed…
Sarah Mitchell2022 Audi e-tron
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Owners of 2022-2026 Audi vehicles equipped with the GEN3/GEN4 Audi Connect system may experience a range of connectivity issues. This Technical Service Bulletin (TSB 2061028/8) specifically addresses situations where Audi Connect services are unavailable in the MMI and the SOS LED does not illuminate green after the Pre-Delivery Inspection (PDI).
Symptoms
If your Audi Connect GEN3/GEN4 system is affected, you might notice one or more of the following:
- Audi Connect services do not function at all.
- The SOS LED is either off or flashes red.
- The Roadside button does not respond when pressed.
- News and Weather Tiles are missing from the MMI display.
- The navigation satellite map view cannot be activated.
Diagnosis / Trigger Conditions
The root cause for these issues in the 2022 Audi e-tron manufacturer_communication is related to the activation process of the GEN3/GEN4 Audi Connect system. Unlike previous generations, the embedded SIM (eSIM) in GEN3/GEN4 systems is not preregistered at the factory. It requires a
Frequently Asked Questions
- What does TSB 2061028/8 address?
- TSB 2061028/8 addresses issues in 2022-2026 Audi vehicles where Audi Connect GEN3/GEN4 services are not functioning, the MMI has missing features, and the SOS LED does not turn green after the Pre-Delivery Inspection (PDI).
- Why are my Audi Connect services not working after PDI?
- The GEN3/GEN4 Audi Connect system uses an eSIM that needs to complete a 'Registration and Pairing' (R&P) process with Verizon's LTE network after PDI. If this process is incomplete, services like navigation, emergency call, and roadside assistance will not function, and the SOS LED will not turn green.
- What should I do if my SOS LED is not green and MMI services are missing?
- Initially, try parking your vehicle outside with the ignition on for 20-30 minutes, followed by performing a long sleep cycle. If the SOS LED still doesn't turn green after repeating these steps, a capacitive discharge (disconnecting the 12V battery for 60 seconds) may be necessary. If the problem persists, your dealer will need to check the eSIM profile and potentially open a DBS Level 2 ticket.
- Is this issue covered under warranty?
- According to the TSB, this procedure is considered a necessary part of the vehicle's Pre-Delivery Inspection (PDI) and is informational only, meaning it is not typically applicable to standard Audi Warranty claims. It's an activation step rather than a defect.
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