2023 Audi MIB3 Shortcuts Greyed Out Intermittently

Owners of various 2023 Audi models may experience an Audi MIB3 shortcuts fault where the infotainment display's shortcuts, particularly for radio stations, become greyed out and unresponsive. This issue has been identified by Audi as a software problem, and a permanent solution is actively being developed.

Symptoms

If you own a 2023 Audi, you might notice that the shortcuts located at the bottom of your MIB3 infotainment display intermittently turn grey. When this happens, these shortcuts, especially those for radio stations, will no longer function. While radio station shortcuts are primarily affected, other shortcuts, such as those for home addresses, typically remain unaffected and fully functional.

Some owners have found that deleting the unresponsive shortcuts and then creating new ones can temporarily restore functionality. However, this is a temporary workaround, and the Audi MIB3 shortcuts fault may reappear.

Technical Background

Audi has confirmed that the root cause of the greyed-out MIB3 shortcuts is a software issue within the vehicle's information electronics control unit (diagnostic address 005F). This means the problem is not due to a faulty hardware component but rather an error in the system's programming. The current software version identified in relation to this issue is 38*.

Important Warnings for Owners

Audi has issued specific guidance for this Audi MIB3 shortcuts fault:

• Do not replace any components for this condition since this will not resolve the customer's concern. Since this is a software-related issue, replacing hardware components will not fix the problem and could lead to unnecessary costs or delays.
• Explain to the customer that a solution is expected to be available by the timeframe projected in TSB 2076404. This means owners should be informed that a fix is coming, but it is not yet released.

Current Status and Next Steps

As of the release date of Transaction No. 2077425/1 (March 31, 2025), Audi is actively working on a software measure and a corresponding SVM (Software Version Management) code to resolve this complaint. A production solution is targeted for Calendar Week (CW) 25/2023. This indicates that a software update will be made available to address the Audi MIB3 shortcuts fault.

For the most up-to-date planning status and information regarding available updates, technicians and owners should refer to TSB 2076404. This bulletin will provide details on when and how the software fix will be implemented.

Warranty Information

It is important to note that this Technical Service Bulletin (TSB) is for informational purposes only. It outlines a known issue and its pending resolution but is not directly applicable to any Audi Warranty claims. Owners should consult their dealership for specific warranty questions related to service and repairs once the solution is released.

Source: NHTSA ID 11016566