2022-2026 Audi TAC Call Guidelines TSB 00 24 93 2002047/13

What is TSB 00 24 93 2002047/13?

Audi Technical Service Bulletin (TSB) 00 24 93 2002047/13 outlines the essential preparation steps and guidelines for technicians when contacting the Audi Technical Assistance Center (TAC). This bulletin, dated September 18, 2024, supersedes the previous TSB Group 00 number 24-87, which was dated July 2, 2024. The purpose of this update is to provide revised service guidelines, including follow-up and closure procedures, ensuring efficient communication with the TAC.

This TSB is informational and does not address a specific vehicle fault or repair. Instead, it focuses on the internal processes for obtaining Audi e-tron technical assistance and support from Audi's expert team.

Revision History

This bulletin has undergone several revisions to ensure accuracy and updated procedures:

• Revision 13 (September 18, 2024): Revised Service to include added guidelines and follow-up and closure procedures.
• Revision 12 (July 2, 2024): Revised header to incorporate additional model years.
• Revision 11 (April 16, 2020): Revised header to include additional model years and updated the GFF step within the service procedure.

Important Warnings for Technicians

Audi emphasizes the importance of thorough preparation before contacting the Technical Assistance Center. Failure to complete the required steps can lead to delays and inefficiency.

• If a technician is not prepared when calling the Audi TAC, another technician will be waiting in the call queue while necessary information is gathered.
• If the required steps have not been completed at the time the call is placed, the technician will be prompted to call back when prepared.

Technician Certification Levels for TAC Access

Access to the Audi Technical Assistance Center (TAC) is tiered based on technician certification levels:

• Service Techs with a certification level of 0 (SV-Tech-0) or less: These technicians are not eligible to submit a ticket directly to the TAC. Their cases must be routed through the dealer's internal escalation process.
• Service Tech 1 (SV-Tech-1): These technicians are eligible to submit Web tickets only.
• Service Tech AEP (SV-Tech-AEP) and Service Tech 2 (SV-Tech-2) or above: These technicians can submit both Web and phone tickets. This includes all Shop Foreman classifications (SV-SF-0 through SV-SF-5).

Any discrepancies in certification levels should be addressed by contacting the Technical Field Manager (TFM).

Preparing for an Audi Technical Assistance Center (TAC) Call

Before calling the Audi TAC at 800-388-2834 for Audi e-tron technical assistance or any other model, technicians must complete several crucial steps to ensure an efficient and productive interaction:

1. Review the Audi Top Service Process Guide: Access this guide at https://www.audiserviceprocess.com/. Technicians should navigate to the