2020-2024 Audi Telematics DTC B200096 / B200000 TSB

Owners of certain 2020-2024 Audi vehicles may encounter an "SOS malfunction warning" displayed in the instrument cluster. This warning is typically accompanied by specific Diagnostic Trouble Codes (DTCs) stored in the telematics control module, also known as the ConBox High (J949).

This issue, which can manifest as an Audi telematics DTC B200096 or B200000, is detailed in Audi Technical Service Bulletin (TSB) 91 24 93 2059528/8. This bulletin supersedes an earlier TSB, Group 91 number 22-49, dated November 17, 2022, and provides updated guidance for diagnosis and repair.

Symptoms

The primary symptom reported by customers is an "SOS malfunction warning" message appearing in the vehicle's instrument cluster. This indicates a potential issue with the emergency call system.

Fault Codes / DTCs

When diagnosing this issue, technicians may find the following Diagnostic Trouble Codes (DTCs) stored in the telematics control module (J949, address word 0075):

Code	Description	Symptom Code
B200096	Ctrl. Module Faulty	131077
B200000	Ctrl. Module Faulty	131096

Diagnosis

The Audi telematics DTC B200096 or B200000 can be erroneously entered into the telematics control module. This often occurs when the vehicle is removed from transport mode. It is crucial to ensure that the most current ODIS Version diagnostic software is being used for accurate diagnosis.

Repair Procedure Summary

To address the Audi telematics DTC B200096 or B200000, the repair procedure involves using the ODIS diagnostic system. Technicians must run the specific function "J949 – Control Module for Emergency Call Module and Communication Unit, check control module" for the emergency call module control unit and communication unit (J949).

This function can be located within ODIS by navigating through the following path: Select Selftest > Body > Electrical Equipment > 01- On board diagnostic capable system > 0075 – Control Module for Emergency Call Module and Communication Unit - J949- > 0075 – Electrical components.

Important Warnings

Audi has issued a critical notice regarding claims for replaced parts. Claims for replaced components will not be reimbursed if the prescribed test plan, as outlined in the TSB, was not attempted prior to replacement. If a ConBox needs to be replaced, it should be invoiced outside the scope of this TSB.

Another important consideration is related to software updates. If the DTC B200000 is present and the ConBox was recently updated, technicians must first confirm the software update was successful. This involves checking that the ConBox's software version matches the expected new version. If there is a discrepancy, the software update should be rerun before proceeding with other diagnostic steps.

Warranty Information

This TSB outlines specific warranty claim procedures. The claim type is applicable for vehicles within 110 up to 48 Months/50,000 Miles. For CPO Covered Vehicles, a G10 claim type is used, requiring owner verification. If the vehicle is outside of warranty, this Technical Service Bulletin is for informational purposes only.

The Service Number for this issue is 9145, and the Damage Code is 0039. Diagnostic time is allocated for GFF operations, with specific time units for the diagnostic protocol (maximum 30 TU). No allowance is provided for road tests before or after the service procedure. Claims should include the comment "As per TSB 2059528/8" and must adhere to the Audi Warranty Policies and Procedures Manual.

Revision History

This Technical Service Bulletin has undergone several revisions. The current revision, number 8, updated the header to include additional model years.

Revision	Date	Purpose
8	-	Revised header (added model years)
7	11/17/2022	Revised Service (updated GFF path)
6	09/23/2022	Revised Warranty (updated Service Number)

Owner Action

If your 2020-2024 Audi is displaying an "SOS malfunction warning" or you suspect an issue with the telematics system, it is recommended to contact an authorized Audi service center. They have the necessary diagnostic tools and updated technical information, such as TSB 91 24 93 2059528/8, to properly diagnose and resolve the Audi telematics DTC B200096 or B200000.

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Source: NHTSA ID: 10253282