2023 Audi ConBox Flight Mode Reset TSB

Owners of various 2023 Audi models may encounter issues with their vehicle's emergency call system, specifically a persistent red e-call LED and an "SOS Malfunction" warning. This problem, linked to the Audi ConBox flight mode resetting itself, is addressed by Audi Technical Service Bulletin (TSB) 2069329/1.

The TSB details that the Emergency Call Module and Communication Unit, also known as the ConBox -J989-, can revert to flight mode unexpectedly. This occurs even after the mode was successfully deactivated during the Pre-Delivery Inspection (PDI) process.

Symptoms

If your 2023 Audi is affected by this issue, you will likely observe the following:

• The e-call LED is red. This indicator light signals a problem with the vehicle's emergency call system.
• An SOS Malfunction is displayed on the instrument cluster. This warning message directly informs the driver of a fault within the SOS emergency system.

These symptoms indicate a potential malfunction of the vehicle's critical safety communication features, which rely on the ConBox system.

Fault Codes / DTCs

When diagnosing this issue, technicians may find a specific Diagnostic Trouble Code (DTC) stored in the Emergency Call Module and Communication Unit (ConBox) -J989- (address word 0075).

Code	Description
U13EB00	Emergency call module and communication unit Flight mode active

This DTC confirms that the Audi ConBox flight mode is active, preventing proper operation of the emergency call system.

Diagnosis / Trigger Conditions

The TSB notes that the Audi ConBox flight mode issue can occur even after the PDI test plan, which includes removing the flight mode, has been successfully completed. This suggests an intermittent or recurring problem within the ConBox unit itself. The presence of DTC U13EB00 is the primary diagnostic indicator for this condition.

Audi's technical background for this issue states that the complaint is currently under analysis. The parts supplier requires units with the active fault to determine the root cause and develop a permanent solution. This TSB provides an interim repair.

Repair Procedure Summary

The recommended repair for the Audi ConBox flight mode issue involves replacing the faulty Emergency Call Module and Communication Unit (ConBox) -J989-.

Technicians are instructed to follow the detailed replacement procedures outlined in the Elsa repair manual. This ensures the new unit is installed correctly and integrated properly with the vehicle's systems.

Required Tools or Parts

To perform this repair, the following part is required:

• Part Number: 4KE035283G
• Part Description: Emergency Call Module and Communication Unit (ConBox)
• Quantity: 01

Additionally, fasteners, bolts, nuts, and screws as needed should be sourced according to the repair manual (See ETKA/ELSA).

Warranty Information

Audi provides specific guidelines for warranty claims related to this TSB:

• Claim Type 110: Applicable for vehicles within the 48 Months/50,000 Miles warranty period.
• Claim Type G10: For CPO (Certified Pre-Owned) Covered Vehicles, requiring owner verification.
• Service Number: 9145
• Damage Code: A039
• Labor Operations: Telematics control module remove + reinstall (code 9170 1950), with associated operations as per SRT.
• Diagnostic Time: GFF (code 0150 0000), with time stated on the diagnostic protocol (Maximum 50 TU).
• Road tests before and after the service procedure are not allowed for separate compensation (0 TU allowance).
• Claim Comment: Claims must reference TSB 2069329/1.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Important Warnings

• If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only. Owners of vehicles no longer under warranty should be aware that the costs associated with this repair may not be covered by Audi.

Owner Action

If you are experiencing a red e-call LED or an "SOS Malfunction" message in your 2023 Audi, and suspect the Audi ConBox flight mode issue, it is recommended to schedule an appointment with an authorized Audi dealership. They will be able to diagnose the problem, confirm the presence of DTC U13EB00, and perform the necessary replacement of the Emergency Call Module and Communication Unit (ConBox).

Source: NHTSA ID 10231077