2019-2021 Audi e-tron Tail Lamp Flicker Service Action 94M9

Symptoms

Owners of 2019-2021 Audi e-tron vehicles may observe that the rear lid auxiliary tail lamp flickers intermittently. This flickering is a key indicator of an underlying electronic fault. In some cases, the rear lid auxiliary tail lamp may also sporadically fail to function entirely, meaning it will not illuminate at all. It is important to note that this specific issue affects only the auxiliary tail lamp located on the rear lid and does not impact the operation of any other rear lamps on the vehicle. If you notice a 2019-2021 Audi e-tron tail lamp flicker, it's likely related to this service action.

Diagnosis and Trigger Conditions

The root cause of the flickering or non-functional rear lid auxiliary tail lamp in the 2019-2021 Audi e-tron is identified as an internal electronics problem within the lamp assembly itself. This problem is characterized by increased electrical resistance within the component. This increased resistance leads to inconsistent power delivery and operation, resulting in the lamp's sporadic flickering or complete failure. Technicians will confirm this condition by observing the lamp's behavior.

Repair Procedure Summary

To rectify the 2019-2021 Audi e-tron tail lamp flicker and non-functionality, the prescribed repair involves replacing the affected rear lid auxiliary tail lamp. This is a direct replacement procedure. Audi dealerships are instructed to consult ELSA/ServiceNet for comprehensive repair and claiming instructions, which detail the exact steps for removal and installation, as well as the warranty claim process. Furthermore, dealerships are required to check their daily campaign open inventory report or Order Management System (OMD) to identify all affected vehicles currently in their inventory.

Required Tools or Parts

The primary part required for this service action is a new rear lid auxiliary tail lamp. While specific part numbers are not detailed in this particular communication, dealerships will order the necessary replacement lamp through Audi's parts system. Parts for Service Action 94M9 are managed with a weekly Upper Order Limit (UOL) via the Parts On Command (POC) system. Dealerships should refer to POC for information regarding their specific Upper Order Limit Quantity to ensure timely acquisition of parts.

Important Warnings and What Owners Should Know

Audi has provided critical instructions for dealerships and important information for owners regarding this service action:

• Dealers are mandated to "Repair every affected inventory vehicle before delivery to consumers." This ensures that any new or used 2019-2021 Audi e-tron vehicles on the lot are corrected before being sold to customers.
• The service action has a clear expiration date: "December 31, 2023." Owners should be aware of this deadline and ensure their vehicle is inspected and repaired before this date to take advantage of the service action.

Owner Action

If you own a 2019-2021 Audi e-tron and observe the 2019-2021 Audi e-tron tail lamp flicker or the lamp failing to function, you should promptly schedule an appointment with an authorized Audi dealer. Audi initiated owner mailings in January 2021 to inform affected vehicle owners about this service action. It is advisable to contact your dealership to verify if your specific Vehicle Identification Number (VIN) qualifies for this repair, as Elsa is the only valid campaign inquiry and verification source.

Source: NHTSA ID: 10186588