2025 Audi A5, Q5 PPE/PPC Repair Authorization TSB

Audi has released Technical Service Bulletin (TSB) 2079798/1, a crucial document outlining the mandatory repair authorization process for specific 2025 Audi PPE/PPC platform vehicles. This TSB is not about a specific fault or repair, but rather a procedural guide for dealer technicians to follow when servicing these advanced models. The process ensures that all repairs on these vehicles receive the necessary oversight and approval, leveraging Audi's diagnostic and support systems.

This mandatory authorization applies to all repairs performed on the affected vehicles. It is a critical step designed to streamline complex diagnostics and ensure that the most up-to-date information and solutions are utilized by service centers. Owners of a 2025 Audi A5 manufacturer_communication should be aware of this process as it impacts how their vehicle's service needs are addressed.

Important Warnings for Owners and Technicians

Audi TSB 2079798/1 includes several key advisories that are important for both service personnel and vehicle owners to understand:

• Not for Routine Services: This Repair Authorization process is explicitly not to be followed for routine maintenance services, Pre-Delivery Inspections (PDI), or when simply entering a VIN into the PSS Database. It is specifically for repair scenarios.
• Warranty Information: This TSB is informational only and is not applicable to any Audi Warranty. This means the TSB itself does not dictate warranty coverage, which is determined by standard warranty policies.
• Parts Delays: If required parts do not arrive within two business days, technicians are instructed to update the associated TAC/WEB ticket with the parts sales document number or red order information. This ensures tracking and communication regarding repair timelines.
• Ticket Closure: All Technical Assistance Center (TAC)/WEB tickets must be closed promptly once the repair is completed. This administrative step is crucial for record-keeping and process integrity.

The Mandatory Repair Authorization Process

For any repair on the specified 2025 Audi PPE/PPC vehicles, technicians must follow a structured authorization process. This process is designed to ensure that complex issues are correctly diagnosed and resolved, leveraging Audi's centralized support systems. The steps are mandatory and apply even if another Technical Service Bulletin is relevant to the repair.

Initial Steps and Diagnosis

1. Verify Customer Concern: The technician's first step is to thoroughly verify the customer's reported concern and identify any warnings that were present at the time of the issue. Taking photos or videos of the warnings is recommended to aid in documentation.
2. Begin GFF Diagnosis: Technicians must initiate a General Guided Fault Finding (GFF) diagnosis. This systematic diagnostic approach helps pinpoint the root cause of the problem. Crucially, technicians are instructed not to remove any parts or disconnect electrical connections before contacting the Technical Assistance Center (TAC). This precaution prevents potential damage or misdiagnosis and ensures the integrity of the diagnostic process.

Engaging with Audi's Support Systems

3. Utilize Elsa2Go or ElsaPro and "Ask AI": The next critical step involves entering the vehicle's VIN into Audi's workshop information systems, Elsa2Go or ElsaPro. From there, technicians navigate to the ATA/VTA section and click the "Ask AI" button. "Ask AI" is an intelligent diagnostic assistant that helps guide technicians through troubleshooting. Once engaged, the technician must accurately enter the customer's concern and any related Diagnostic Trouble Codes (DTCs) into the system.

Repair Authorization Scenarios

The process diverges based on whether "Ask AI" provides a clear repair solution or diagnostic steps:

Scenario 1: "Ask AI" Provides a Repair Solution

If "Ask AI" successfully identifies a repair solution or provides clear diagnostic instructions, the technician proceeds as follows:

• Create a WEB Ticket: Click the "Create ticket" button to open a new WEB ticket.
• Select Concern Type: Choose "PPC & PPE Repair Authorization" as the concern type.
• Submit Information: Enter the customer's concern and the solution provided by "Ask AI" into the ticket, then submit it.
• Proceed with Repairs: In this scenario, TAC authorization is not required to begin the necessary vehicle repairs immediately. Technicians must keep the case updated with the repair status and any back-ordered parts.
• Close Ticket: After the repair is completed, the TAC ticket must be closed.

Scenario 2: "Ask AI" Does Not Provide a Solution

If "Ask AI" does not offer a repair solution or clear diagnostic steps, a more detailed interaction with the Technical Assistance Center is required:

• Create a WEB Ticket: Similar to Scenario 1, create a new WEB ticket and select "PPC & PPE Repair Authorization" as the concern type.
• Detailed Concern Description: Provide a comprehensive description of the customer's concern, noting whether the issue can be consistently duplicated.
• Attach Diagnostic Data: Attach the Collection Services Diagnosis Log along with any photos or recordings captured during the initial verification.
• Provide Contact Information: Include the technician's cell phone number and email address for direct communication.
• Submit Ticket and Await Instructions: Submit the ticket. If repair instructions are not received within one business day, the technician may proceed with necessary repairs. Notifications regarding WEB ticket updates are sent via email, though direct phone calls are also an option.
• Close Ticket: Once the repair is complete, the TAC ticket must be closed.

Importance of "Ask AI"

Audi emphasizes the continuous use of "Ask AI" for every case involving these vehicles. The system is regularly updated with the latest information, ensuring that technicians have access to the most current knowledge for diagnosis and repair. This commitment to an evolving knowledge base helps maintain the high standards of service for the 2025 Audi A5 manufacturer_communication and other PPE/PPC models.

This process, identified by TSB 2079798/1, highlights Audi's proactive approach to managing the service and repair of its advanced vehicle platforms, ensuring that even the most complex issues are addressed with expert guidance and thorough documentation.

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Source: NHTSA ID: 11025318