2025 Audi A5 B10 Launch Repair Authorization TSB 2077714/1

Important Warnings for Owners and Technicians

Audi emphasizes specific guidelines for this new model launch:

• NOTICE: The repair authorization process detailed in Transaction Number 2077714/1 is not intended for routine maintenance services or standard Pre-Delivery Inspection (PDI) inspections. If technical concerns arise during a PDI, refer to the service section for the correct procedure.
• During diagnosis, technicians are instructed: "Do not remove any part or disconnect electrical connections until instructed to do so." This highlights the need for careful, authorized steps to prevent further issues or misdiagnosis.

Purpose of the Communication

Audi of America has issued Transaction Number 2077714/1 to ensure a smooth and successful launch of the new 2025 Audi A5 B10. This document outlines a mandatory procedure for dealers to obtain technical information and repair authorization when encountering concerns on these new vehicles. The goal is to gather vital technical data to support the new model and provide timely, expert assistance to dealerships.

This 2025 Audi A5 B10 repair authorization process is crucial for addressing any unforeseen issues that may arise with a brand-new vehicle platform (A5 B10, Type FU*), ensuring that repairs are performed correctly and efficiently with direct input from Audi's technical experts.

What Dealers Must Do for the 2025 Audi A5 B10 Repair Authorization

When a technical concern arises on a 2025 Audi A5 B10, dealers must follow a specific protocol:

1. Verify the Customer Concern: Confirm the exact issue reported by the customer.
2. Begin GFF Diagnosis: Start the Guided Fault Finding (GFF) diagnostic process. Crucially, technicians must not remove any parts or disconnect electrical connections without explicit instructions.
3. Create a TAC Ticket: Access the Technical Assistance Center (TAC) system via ElsaWeb.
4. Select Concern Type: Choose "New Audi A5 B10 Technical Launch Repair Authorization" from the available options to ensure proper routing to a dedicated TAC consultant.
5. Detailed Description: Provide a comprehensive description of the customer concern, filling in all required fields.
6. Contact Information: Include a cell phone number in the TAC ticket. This allows the TAC consultant to contact the technician directly, ensuring they can be near the vehicle during the conversation.
7. Attach Documentation: Always include the Collection Services Diagnosis Log and photos related to the concern.
8. Activate TAC Ticket: Promptly activate the TAC ticket by calling the TAC for further instructions before attempting any repairs.

The Repair Authorization Process

Once a TAC ticket for a 2025 Audi A5 B10 repair authorization is activated, Audi's launch team will respond quickly. Within one hour of receiving the technician's call, the launch team will either provide a repair plan or decide to dispatch a Launch Team Member to the dealership for direct assistance. If no response is received within the hour, the technician is authorized to proceed with the repair.

Audi also provides an "Audi Launch Allowance Program" to compensate dealers for their time. Dealers can claim 30 time units for properly opening a TAC ticket and another 30 time units upon its closure with complete documentation. Additional time units (40) may be claimed if requested parts are shipped within 48 hours to the Warranty Parts Return Center. Further details on claiming these units are available in Audi Warranty Service Circular AWA 25-03, dated April 21, 2025.

Important Notes on Warranty and Parts

This Technical Service Bulletin (TSB 2077714/1) is purely informational and does not apply to any standard Audi Warranty. Similarly, it does not specify required parts or tools, as its primary purpose is to outline a procedural authorization process rather than a specific repair. All part and service references, including those for TSB 2077714, are subject to change. Dealers should always consult their Parts Department and/or ETKA for the latest information.

Additional Information

This communication, identified by Transaction Number 2077714/1, is a critical step in managing the introduction of the 2025 Audi A5 B10. It ensures that any technical issues encountered during the early stages of this model's availability are thoroughly documented, analyzed, and resolved with direct manufacturer oversight. This proactive approach helps maintain vehicle quality and customer satisfaction for the new A5 B10 (Manufacturer WAU, chassis numbers 000001 to 999999).

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Source: NHTSA ID: 11017664