2021-2024 Audi A5, S5, RS 5 Door Panel Noise TSB

Audi has issued Technical Service Bulletin (TSB) 2066883/2 to address customer complaints regarding unwanted sounds emanating from the front door trim panels in certain 2021-2024 Audi A5, S5, and RS 5 vehicles. This TSB, which supersedes an earlier bulletin (Group 70 number 22-74 dated April 26, 2022), details a specific repair procedure to eliminate these noises.

Symptoms

Owners of affected vehicles may experience "Noises from front door trim panel(s) when resting arm on window sill." This condition is typically reproducible by workshop technicians, confirming a consistent issue related to the Audi A5 door panel noise.

Technical Background

The root cause of the Audi A5 door panel noise is identified as relative movement between the front door trim panel and the window sill. This movement occurs due to unfavorable manufacturing tolerances, leading to audible creaking or rattling sounds when pressure is applied to the window sill, such as when a driver or passenger rests their arm there.

Important Warnings

During the repair process, it is crucial to adhere to specific guidelines to ensure vehicle safety and proper function. Technicians are explicitly warned: "Do not apply anything to the crash element on the door trim panel or its retaining clamp on the door. This is strictly prohibited!" The crash element is a critical safety component designed to prevent premature detachment of the door trim panel during an intrusion and to ensure the side airbag deploys correctly without obstruction.

Repair Procedure Summary

The repair outlined in TSB 2066883/2 involves a straightforward application of fleece adhesive tape to address the Audi A5 door panel noise. The steps are as follows:

1. The affected front door trim panel(s) must be carefully removed. This process requires following the detailed instructions provided in the Elsa Repair Manual.
2. A 500 mm (approximately 19.7 inches) long piece of fleece adhesive tape, identified by part number D 373 125 A2, is cut.
3. This fleece tape is then applied along the entire length of the inner window slot seal. Figure 1 in the TSB illustrates the correct placement of the tape.
4. Finally, the door trim panel is reinstalled according to the Elsa Repair Manual. During reinstallation, it is important to ensure the door trim panel is positioned and pressed down as far as possible. This ensures proper contact between the door trim panel's attachment strip and the newly taped window slot seal.

Required Parts and Tools

To perform this repair, the following specific part is required:

• Fleece adhesive tape: Part Number D 373125A2 (Quantity 0.10)

Additionally, any necessary fasteners, bolts, nuts, and screws should be referenced and acquired through ETKA/ELSA as needed for the door trim panel removal and reinstallation.

Warranty Information

This repair, identified by Service Number 7059 and Damage Code 0020, may be covered under warranty depending on the vehicle's age and mileage:

• Claim Type 110: Applicable for vehicles up to 6 months old or 6,000 miles.
• Claim Type 1AM: Applicable for vehicles over 6 months old or 6,000 miles.

If the vehicle falls outside of these warranty periods, the Technical Service Bulletin serves as informational guidance only. All warranty claims must comply with the Audi Warranty Policies and Procedures Manual and are subject to review by Audi Warranty.

Owner Action

If you are experiencing "Noises from front door trim panel(s) when resting arm on window sill" in your 2021-2024 Audi A5, S5, or RS 5, it is recommended to contact your authorized Audi dealership. Inform them about the specific Audi A5 door panel noise and reference Technical Service Bulletin 2066883/2. Your dealership will be able to diagnose the issue and perform the necessary repair as outlined in the TSB.