Ram 3500 Complaints

372 consumer complaints on file.

#11505032February 1, 2023
POWER TRAIN
On 4 different occasions when accelerating from a stop when we proceed forward slowly vehicle will rev up to 4500 RPM without any forward movement. After coasting to side of road we put vehicle in park and after a few minutes we put it in drive and it will run fine. We have not had any code lights appear or warning signs appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504875February 1, 2023
POWER TRAIN
Backed out of a parking spot onto a busy road, put the truck in drive and nothing. Transmission failure. ME and my daughter were stuck in the middle of the road and truck would only go in reverse. Had to reverse a u-turn in middle of road and back into parking spot. Dealer confirmed a failure in the transmission and is repairing/ replacing. Upon fruther investigation into this issue online there is a list of truck that this is happening to. Check engine light also came on when vehical would not move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504661January 31, 2023
POWER TRAIN
We were traveling westbound on the interstate I-10 towards Los Angeles California on Nov 13/22 near Cabazon CA in my 2022 Ram 3500, SRW, 6.7 HO with the Aisin transmission. It was rush hour stop-and-go traffic. I was traveling at a speed of approximately 35mph when a large bang came from under the vehicle. There was an immediate and complete power loss and we had to coast to the shoulder of the road and try to avoid being struck by traffic. Once on the shoulder, I had got out and checked under the vehicle. There was nothing that I could see that was wrong. There was a check engine light that went on. Using a jobber OB2 scanner, codes P0731 (Gear 1 incorrect ratio) and P0732 (Gear 2 incorrect ratio) were present. The truck was towed to the Redlands CDJR dealer for service with only 6700 miles on the odometer. It turned out to require a complete new Aisin transmission. The repair took a month to complete and looks to have been caused by a defective snap ring as per service bulletin 21-002-23 (K1 clutch drum snap ring and K1 input shaft drum sub assembly) although the Redlands CDJR dealer or FCA will not confirm. The bulletin states the affected vehicles are the 2022-23 Ram 3500 pickup, 3500 cab and chassis, and 4500/5500 Cab Chassis trucks. Due to the immediate power loss, with zero warning, we were just able to get to the shoulder of the road and could have easily caused a massive pile up and possible deaths due to the failure. FCA refuses to inspect or confirm that the new transmission (68498560AB) installed in my truck addresses the 21-002-23 service bulletin and said I would need to pay out of pocket for the inspection to occur at a dealer. There are numerous documented cases of newly installed transmissions failing shortly after being "repaired". I believe it would be in the publics best interest that FCA/RAM issue a recall on the effected vehicles as these vehicles are typically used for emergency, commercial and towing application's.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502992January 21, 2023
POWER TRAIN
While driving the transmission went out, not being able to engage or use any forward moving gears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502468January 18, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Ram 3500. The contact stated while driving at approximately 70 MPH the ABS (Anti Lock Brake System) warning light was illuminated. The contact stated that as he slowed to exit the highway he depressed the brake pedal which went to the floorboard. The contact stated that he had no brakes and was only able to stop the vehicle using the brakes on the trailer he was towing. The contact had taken the vehicle to a local dealer, who diagnosed and determined that the rear brake fluid line had become disconnected and that brake fluid had run out of the system which is why he had no brakes. The vehicle was repaired. The contact stated that the brakes failed again while he was on the highway, and again he had to use the trailer brakes to stop the vehicle from running into the back of another vehicle that was ahead of him. The contact stated that he saw the ABS light illuminated and he had also noticed smoke coming from under the vehicle. When the contact had pulled off the highway, he stated that he saw flames issuing from the rear wheel wells. The contact was able to use an onboard fire extinguisher, however, the flames were not controlled. The contact stated that the police and fire department had arrived on the scene and that the flames were put out using water. The contact was not aware if the police or fire department had written any reports. The vehicle was towed back to the same dealer. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 37,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11501120January 10, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated while depressing the accelerator pedal, the vehicle made an abnormal sound. Additionally, the vehicle occasionally would not start as needed. The fault code: P0731 (Gear 1 Incorrect Ratio) was retrieved. The vehicle was towed to a dealer, where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500840January 9, 2023
POWER TRAIN
The transmission suddenly lost all forward gears while towing 3 utv on a trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500770January 9, 2023
VISIBILITY/WIPER
my truck has approx. 80,000 have been dealing with the dealer for at 3 months he says the heater core is clogged do to the type of antifreeze required to use. They flushed the system still the same blows luke warm air Will not keep windshields clear during bad weather They say heater core needs replaced and not covered under warranty my thoughts how can heater core be clogged on a truck less than 2 years old and 80,000 miles have made several complaints can get exact dates of first incident and have receipt on flushing No one else besides dealer has ever worked on truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500225January 4, 2023
ENGINE
DEF warning: see dealer. 125 miles until 5mph max speed. Happened 250 miles to nearest dealer during winter storm in SD and NE. Stranded at night, in storm, in freezing conditions, without available help. This is a potentially fatal situation due to failure of new vehicle despite preparation per vehicle manual. DEF tank 2/3 full, DPF gauge at 0. Eventually towed 135 miles to dealer to have DEF code reset. This is dangerous and very common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499688January 1, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
This vehicle went back to the dealer numerous times and ultimately was surrendered to Chrysler under lemon law. It had ABS braking issues along with trailer brake problems. At about 8000 miles it started having ABS alarms which cause a bunch of other issues that I feel is a serious safety problem. When the ABS system malfunctions it causes the traction control,4 wheel drive, and trailer brake systems to fail as well. I never brought the vehicle home after the last incident in September 2022 as I felt it was totally unsafe to drive especially with the trailer attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497149December 12, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The vehicle had been parked in the street for several hours. I started the vehicle in order to back it into my driveway for the night and then turned it off (total run time for the operation was most likely under a minute from the time the engine was started until it was shut down). The temperature was relatively cool and I did have to wait for the grid heater to cycle before the engine started. I did not notice any signs, warnings, safety indicators, or dash lights to alert me to any possible problems. Upon exiting the truck I detected a very faint and quickly disipating odor of hot electrical components, similar to a fourescent light ballast that has gone bad. I looked around but didn't see anything. I began retrieving some tools from the rear passenger side of the truck and smelled the same odor but stronger. Over the next 30-40 seconds I began to search for the source and realized that white smoke was now pouring out from under the hood of the truck. I was able to get it to start and pulled it into the street just prior to flames coming from under the hood near the drivers windshield. 911 was contacted as I tried to remove any belongings from the cab. The truck is now a total loss due to fire most likely. The fire and police responded to put the vehicle out but it was almost completely engulfed on their arrival. My insurance company is attempting to gain possession of the vehicle to begin their investigation. The Vehicle has approx 16,900 miles and was Serviced for safety recall Y76 for risk of engine fire on September 21st of 2022. The vehicle had 14,192 miles when it was inspected and passed according to the recall standards at the time. The vehicle has no other history of repairs or service items and has had no other mechanical or electrical problems to date. This was a very close call that could have resulted in the loss of my home, all my possessions, and risked harm to myself and my family if I had not stopped to get tools from the cab.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495346November 29, 2022
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The transmission spontaneously slipped out of park and went into reverse. My safety was close to critically impacted. When it began to roll on its own, I was scooped by the driver door and dragged several yards until the truck impacted another vehicle and came to a stop. I very likely could have been killed. If anyone had been behind the truck they likely could have been killed. The incident resulted in significant damage to my vehicle and the vehicle that it ran into. I have not driven the truck since the incident to reproduce. Police did come out to inspect the accident. Has not gone to dealer yet. There were no warning light, buzzers, etc. completely spontaneous. Note: the vehicle was running when this happened. When I was able to get back in truck the stalk was still in park position
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11495039November 27, 2022
STRUCTURE:BODY, SUSPENSION, WHEELS
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492443November 5, 2022
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482935September 5, 2022
WHEELS
We had the left driver side rear tire crack in two different places on the outside while driving from AL to OK with a load of cattle. No air tire pressure warning from truck when tire deflated. Tire happened to quickly deflate right as we stopped for gas due to the cracks in sidewall. This tire would have blown out while we were driving and we could have lost truck, trailer, and cattle. It was luck we stopped for gas when we did. The right front tire has bubbles and is not holding pressure. The dealership told us if they bring it up to pressure it will blow out. Truck was bought in April 2021. Tires are Firestone Transforce LT285/60R/20 AT. These tires are dangerous, and we'd like them replaced. It makes me sick to my stomach to think what could have happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482571September 2, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The Auto lights sensor turns lights on/off at random during dark/night driving. The high beam auto sensor keeps the high beams on, so you do not notice losing driving lights. I found this out by accident, when I started losing my trailer lights at night. Quick fix, turn the light switch to on, instead of auto. NOTE - Cost me over 1000.00 to find that out. Re-wire the trailer, replace the 7-way plug.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477076August 2, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Diesel Particulate Filter (DPF) Sensor never installed, digital gauge has never read anything but 0%. This can cause issues with regeneration of the DPF that will result in Limp mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476483July 29, 2022
WHEELS
The truck comes with a factory installed TPMS. The system to constantly reporting an error where one or more tires is not reading correctly. I spoke to a tire shop who said the RAM is notorious for this but there is no know fix. Yesterday while towing an rv down the highway, as usual the TPMS system was reporting errors in tire reading. This morning, I wake up to find a tire that is completely flat and not helping to support the load.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475662July 25, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2021 Ram 3500. The contact stated while driving 60 MPH, the check engine, cruise control, 4WD, stability control, the ABS and trailer brake warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact to turn the vehicle on and off multiple times to reset the computer. The contact stated all the warning lights turned off, except for the check engine warning light. The contact stated two days later, the check engine warning light turned off independently. The contact stated that the failure recurred three times. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side wheel speed sensor and the rear passenger’s side ABS sensor to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle to Rogersville Chevrolet (5655 US-11W suite a, Rogersville, TN 37857: (423) 272-1000), however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474589July 18, 2022
EXTERIOR LIGHTING
when using the automatic rain wipers with automatic headlights activated during the daytime the dash illumination is darken to night time values. Since the dash is digital along with the radio system, it is EXTREMELY difficult to see anything. It requires you take take your eyes off the road for a longer period to time to view any information on the dash or in the navigation/radio. The dash illumination should never darken during the daytime, unless the light value is decreased to what a nightime value would be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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