Mazda CX-5 Service Bulletins

601 manufacturer communications on file.

• May 20, 2026•Document ID: 11033120

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; UNKNOWN OR OTHER

  Mfr Comm. #:

  16-004-26a

  Date Added:

  June 2, 2026

  Manufacturer:

  MAZDA

  Summary

  This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 16-004/26 05/06/2026 DESCRIPTION Some vehicles may experience the symptoms mentioned below, which can be improved with the latest CDC and DCM software updates. The SOS button illuminates red and emits a beep sound immediately after IG ON (DTC U2701:89 is stored) The pictograph antenna icon on the upper part of the center display shows a globe with a slash mark Mazda Connect takes approximately 10 seconds to boot up after engine start, causing a noticeable delay on the display The display remains black on startup, but the reverse camera displays normally when Reverse gear is engaged DCM internal battery malfunction (DTCs B1477:00 and B1477:16 are stored) Remote operation may fail A beep sound may be emitted from the DCM Other Improvements Minor improvements for enhanced operational stability and product quality Improvements for communication stability REPAIR PROCEDURE Update the DCM and CDC to the latest software versions by following the DCM and CDC USB Software Update Procedure and using the latest software availble from the links below:

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11033120-0001.pdf↗
• May 19, 2026•Document ID: 11033447

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-034-26

  Date Added:

  June 4, 2026

  Manufacturer:

  MAZDA

  Summary

  This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-047/25 10/07/25 DESCRIPTION When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. • If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs. • If the Telematics Control Unit (TCU) replacement is necessary, check "Vehicle Communication Line Status Reference" status detail first. The TCU can only be replaced under the following "Status Detail" conditions: Open Completed (OK) ○ Closed Completed (OK) ○ ○ If the TCU is replaced under the following "Status Detail" conditions, the customer may not be able to enroll into the replacement TCU. Processing (NG) ○ Request Failed (NG) ○ Open Failed (NG) ○ Flag Setting Failed TCU Activation 1. Install the new TCU.

  Associated Products (34)

  2026 Mazda CX-302026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32026 Mazda MX-52025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-30+ 14 more
  Associated Documents

  • DownloadMC-11033447-0001.pdf↗
• May 15, 2026•Document ID: 11033221

  Emissions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  8026C SSPE1 Dlr Ltr

  Date Added:

  June 3, 2026

  Manufacturer:

  MAZDA

  Summary

  May 14 , 2026 Attention: Mazda Sales, General, Parts and Service Managers Subject: Announcement of Emissions Recall 8026C and Special Service Program SSPE1 - Battery Label Concern - 2026MY CX-50 Hybrid vehicles Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct an Emissions Recall and Special Service Program on certain 2026MY CX-50 Hybrid vehicles sold in the U.S. Please see the description, model, year, and VIN range below for all vehicles in these campaigns. There are 612 vehicles affected by Emission Recall 8026C and 1,997 vehicles affected by Special Service Program SSPE1. There are 2,609 total vehicles affected by these two concerns. Subject Vehicles: Model Subject VIN range Subject production date range 2026MY CX-50 Hybrid 7MM VA**** TN 142667 – 145555 From September 8, 2025 through September 26, 2025 **Only VIN’s in this range and with an “OPEN” status in eMDCS are affected. The subject VIN and production date ranges are based on all the subject vehicles regardless if the vehicle is in the Emissions recall or SSP. Emissions Recall 8026C: On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the hybrid battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s traction battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. Special Service Program SSPE1: On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the traction battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s hybrid battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. Although only the six states (California, Massachusetts, New York, Oregon, Vermont and Washington) have adopted the battery labeling requirements of Section 1962.6 starting with the 2026MY, Mazda is also implementing corrective action for vehicles in all other states. Repair Outline, Photo Requirement and Label Ordering: For both campaigns, attach two labels to each vehicle; one on the B-pillar and the other on the hybrid battery beneath the rear seat. • Label Kit Ordering: The part used in this campaign is not ordered from the Dealer Assistance Group (DAG). The label kit is ordered from eSTORE via a specific procedure outlined in the Parts & Warranty information. Please follow detailed instructions in the document on how to order the labels. Each order will appear in your dealers list of eSTORE orders and be shipped overnight delivery free of charge. • AVIS rental vehicles in SSPE1: This SSP includes approximately 900 vehicles owned by AVIS rental car. All AVIS repair facilities are authorized to do this repair, but if a vehicle is at your Mazda dealer for a different warranty repair, the SSP can be completed. • VITALLY IMPORTANT: All warranty claims will be manually reviewed. There are 3 required photos that must be submitted with each warranty claim exactly as specified in the repair procedure. Claims with incorrect photos will require a re-repair at the dealer’s expense.

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11033221-0001.pdf↗
• May 15, 2026•Document ID: 11033220

  Emissions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  8026C Warr

  Date Added:

  June 3, 2026

  Manufacturer:

  MAZDA

  Summary

  2026 CX-50 Hybrid Battery Label Concern - Emissions Recall 8026C Mazda Motor Corporation has decided to conduct a Voluntary Emissions Recall Campaign on certain 2026MY CX-50 vehicles produced from September 8, 2025 through September 26, 2025. If you receive this notice, your vehicle is included in this Emissions Recall. What is the problem? On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the hybrid battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s traction battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. What will Mazda do? Your Mazda dealer will attach the correct battery labels to the center B-pillar and the hybrid battery, free of charge.

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11033220-0001.pdf↗
• May 15, 2026•Document ID: 11033219

  Emissions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  8026C Repair

  Date Added:

  June 3, 2026

  Manufacturer:

  MAZDA

  Summary

  2026 CX-50 Hybrid Battery Label Concern - Emissions Recall 8026C Mazda Motor Corporation has decided to conduct a Voluntary Emissions Recall Campaign on certain 2026MY CX-50 vehicles produced from September 8, 2025 through September 26, 2025. If you receive this notice, your vehicle is included in this Emissions Recall. What is the problem? On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the hybrid battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s traction battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. What will Mazda do? Your Mazda dealer will attach the correct battery labels to the center B-pillar and the hybrid battery, free of charge.

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11033219-0001.pdf↗
• May 15, 2026•Document ID: 11033218

  Emissions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  8026C Owner Ltr

  Date Added:

  June 3, 2026

  Manufacturer:

  MAZDA

  Summary

  2026 CX-50 Hybrid Battery Label Concern - Emissions Recall 8026C Mazda Motor Corporation has decided to conduct a Voluntary Emissions Recall Campaign on certain 2026MY CX-50 vehicles produced from September 8, 2025 through September 26, 2025. If you receive this notice, your vehicle is included in this Emissions Recall. What is the problem? On certain CX-50 Hybrid vehicles, inappropriate battery labels were attached to the center pillar and the hybrid battery beneath the rear seat. QR codes printed on these labels are incorrect and do not link to the battery information website, the required information related to the vehicle’s traction battery cannot be displayed. This condition does not comply with Section 1962.6 (Battery Labeling Requirements), Title 13 of the California Code of Regulations. What will Mazda do? Your Mazda dealer will attach the correct battery labels to the center B-pillar and the hybrid battery, free of charge.

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11033218-0001.pdf↗
• May 7, 2026•Document ID: 11033119

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; UNKNOWN OR OTHER

  Mfr Comm. #:

  16-004-26

  Date Added:

  June 2, 2026

  Manufacturer:

  MAZDA

  Summary

  DESCRIPTION Some vehicles may experience the symptoms mentioned below, which can be improved with the latest CDC and DCM software updates. The SOS button illuminates red and emits a beep sound immediately after IG ON (DTC U2701:89 is stored) The pictograph antenna icon on the upper part of the center display shows a globe with a slash mark Mazda Connect takes approximately 10 seconds to boot up after engine start, causing a noticeable delay on the display The display remains black on startup, but the reverse camera displays normally when Reverse gear is engaged DCM internal battery malfunction (DTCs B1477:00 and B1477:16 are stored) Remote operation may fail A beep sound may be emitted from the DCM Other Improvements Minor improvements for enhanced operational stability and product quality Improvements for communication stability REPAIR PROCEDURE Update the DCM and CDC to the latest software versions by following the DCM and CDC USB Software Update Procedure and using the latest software availble from the links below:

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11033119-0001.pdf↗
• May 2, 2026•Document ID: 11033445

  Service Bulletin/Repair Instructions
  FUEL/PROPULSION SYSTEM

  Mfr Comm. #:

  SA-032-26

  Date Added:

  June 4, 2026

  Manufacturer:

  MAZDA

  Summary

  This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-011/25 10/16/25 and 02/27/25 DESCRIPTION Some customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present. REPAIR PROCEDURE 1. Check for pry marks around the door opening. Are there any pry marks? YES: This is due to outside influence and is not covered by Mazda warranty. NO: Continue to the next step. 2. Check the fuel door lock operation. a. Lock the doors and verify if the fuel door lock is locking. NOTE: The default setting is a 90-second delay after the doors lock, but the customer can set that to 0, 30, 60, 90, or 120 seconds. b. Unlock the doors and verify if the fuel door lock is unlocking. NOTE: There is no delay to this function, but the fuel door must be locked to confirm it is unlocking. See the lock note above. Is the fuel door lock operation working correctly? YES: The fuel door repair IS NOT covered by Mazda warranty. The fuel door lock is OK and the door was damaged because the vehicle was not unlocked. NO: The fuel door repair IS covered by Mazda warranty. The fuel door lock is NOT OK and damage to the door was done in order to access the lock. NOTE: If the door was already broken when it arrived at the dealership, Mazda will pay for the fuel door repair under warranty if the vehicle does NOT have an emergency release. Mazda will NOT pay for the fuel door under warranty if it has an emergency release.

  Associated Products (22)

  2026 Mazda CX-302026 Mazda CX-52026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32025 Mazda CX-302025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-502023 Mazda Mazda32022 Mazda CX-302022 Mazda Mazda3+ 2 more
  Associated Documents

  • DownloadMC-11033445-0001.pdf↗
• May 1, 2026•Document ID: 11032001

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  01-003-26a

  Date Added:

  May 3, 2026

  Manufacturer:

  MAZDA

  Summary

  This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 01-003/26 01/30/26 Some vehicles may exhibit a check engine light ON with DTC P20F8:00 stored. P20F8:00 - Swirl control circuit range/performance problem. In these cases, increasing temperature levels of the Swirl Control Valve (SCV) motor due to excessive actuation leads to duty limitation, causing poor opening􀀀angle response and resulting in a stuck judgment. To eliminate this concern, the PCM logic has been modified. REPAIR PROCEDURE Reprogram the PCM with the Mazda Modular Diagnostic System (M-MDS), using Mazda Diagnostic and Repair Software (MDARS). Refer to MDARS ECU Reprogramming Procedure.

  Associated Products (10)

  2025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda Mazda32023 Mazda CX-302023 Mazda Mazda3
  Associated Documents

  • DownloadMC-11032001-0001.pdf↗
• April 30, 2026•Document ID: 11032104

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY; UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-031-26

  Date Added:

  May 5, 2026

  Manufacturer:

  MAZDA

  Summary

  DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.

  Associated Products (40)

  2026 Mazda CX-302026 Mazda CX-52026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32026 Mazda MX-52025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-5+ 20 more
  Associated Documents

  • DownloadMC-11032104-0001.pdf↗
• April 29, 2026•Document ID: 11032106

  Warranty Program/Extension
  ENGINE

  Mfr Comm. #:

  SSPD5 Parts Warr b

  Date Added:

  May 5, 2026

  Manufacturer:

  MAZDA

  Summary

  Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption Powertrain Warranty Extension Special Service Program SSPD5. Updated April 28, 2026 – Related oil part number for warranty claims is now 0000-77-5W30-QT (engine oil) as the 5555 warranty part number has been removed. As a reminder, all coverage reverts back to the original extension of 7 years or 84,000 miles whichever comes first. WARRANTY EXTENSION If you have any questions regarding this campaign, please read the Mazda Dealer FAQ’s available in MGSS under this campaign before contacting Dealer Recall Help. Effective October 25,2025: In the final settlement agreement, which was approved by the Court in October 2024, there is also coverage for Valve Stem Seal related repairs for an additional 1 year and 12,000 miles however, this coverage only applies if the vehicle is presented to a Mazda dealer by October 15, 2025 and has no more than 96,000 miles. This additional 1-year coverage has expired. As of October 25, 2025 all coverage under SSPD5 has reverted to the original extension limit of 7 years, 84,000 miles including the Powertrain Limited Warranty Extension is of 7 years, 84,000 miles. Update August 2025: The Court has clarified that under the settlement agreement, the Mazda Powertrain Limited Warranty Extension includes coverage for 7 years or 84,000 miles, whichever comes first, for all powertrain components in the Warranty Booklet under the Powertrain Limited Warranty Parts List (i.e. without restriction to engine issues, oil consumption or valve stem seal issues). Reimbursement will also be provided for any Class Member who was denied coverage and paid out-of-pocket for a qualifying Powertrain Limited Warranty repair during the applicable period.

  Associated Products (7)

  2022 Mazda CX-302022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda6
  Associated Documents

  • DownloadMC-11032106-0001.pdf↗
• April 21, 2026•Document ID: 11032103

  Service Bulletin/Repair Instructions
  POWER TRAIN; UNKNOWN OR OTHER; SERVICE BRAKES; ENGINE

  Mfr Comm. #:

  SA-029-26

  Date Added:

  May 5, 2026

  Manufacturer:

  MAZDA

  Summary

  This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle -specific manufacturer scheduled maintenance. Workshop Manual - Refer to section 00-00 SCHEDULED MAINTENANCE. Owner's Manual - Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure (Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.).

  Associated Products (40)

  2026 Mazda CX-302026 Mazda CX-52026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32026 Mazda MX-52025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-5+ 20 more
  Associated Documents

  • DownloadMC-11032103-0001.pdf↗
• April 21, 2026•Document ID: 11032017

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-015/26c

  Date Added:

  May 4, 2026

  Manufacturer:

  MAZDA

  Summary

  SA-015/26 - INFOTAINMENT CENTER DISPLAY AND CONNECTED VEHICLE IMPROPER OPERATION This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 04/09/26 and 03/25/26 and 03/13/26 Index Intermittent Globe with a slash icon Beep sound near the SOS button and SOS button amber or red LED Instrument Cluster Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Center Display Home Screen Partial Boot Up No Connected Vehicle One Time Passcode (OTP) During a Bluetooth® phone call, tapping the navigation icon does not launch Google Maps During an Apple CarPlay phone call, the Climate Control full􀀀screen menu cannot be accessed While the Climate Control screen is displayed in full screen, tapping the Apple CarPlay icon does not launch Apple CarPlay REPAIR PROCEDURE simplified and updated recovery instructions Recovery - Turn off the vehicle and allow it to fully power down to sleep mode Turn off, exit, and lock the vehicle, let it sit for 5+ mins If the Recovery procedure above does not resolve the issue, perform the following: Disconnect the 12V battery negative cable. Wait 10+ minutes. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. The vehicle may be released to the customer.

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11032017-0001.pdf↗
• April 16, 2026•Document ID: 11032101

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  SA-026-26

  Date Added:

  May 5, 2026

  Manufacturer:

  MAZDA

  Summary

  This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold. When the new engine assembly is installed, debris in the intake manifold will be ingested into the new engine and cause internal damage. Clean the intake manifold internally to remove any debris from old engine before installing the new replacement engine assembly. If the intake manifold cannot be properly cleaned internally, replace it.

  Associated Products (39)

  2026 Mazda CX-302026 Mazda CX-52026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32026 Mazda MX-52025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-5+ 19 more
  Associated Documents

  • DownloadMC-11032101-0001.pdf↗
• April 16, 2026•Document ID: 11032021

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-025-26

  Date Added:

  May 4, 2026

  Manufacturer:

  MAZDA

  Summary

  DESCRIPTION Some customers may experience Google Assistant Improper Operation. 1. The vehicle’s location and the location indicated by voice input are far apart. Example: The attached video shows that the vehicle is in Irvine, CA; however, when the driver asked for directions, the system responded with a location in Washington State. Temorary Workaround Search the navigation destination manually, instead of using Google Assistant . REPAIR PROCEDURE Perform Factory Reset NOTE: Factory Reset will remove all customer settings. In addition, the pre-installed applications will also be reset to their factory settings. Get permission from the customer before you proceed.

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11032021-0001.pdf↗
• April 16, 2026•Document ID: 11032020

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-024-26

  Date Added:

  May 4, 2026

  Manufacturer:

  MAZDA

  Summary

  DESCRIPTION Some customers may experience Mazda Connect User Profile Improper Operation. NOTE: The user profile may not be recognized at start up due to the steering wheel spoke blocking the View Monitor camera. This condition is normal. Index User profile is not displayed on the top right corner Unable To Switch Out Of The "Driver" Profile Center Display Freezes If "Cancel" Is Selected Instead Of Entering Profile Lock Code REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. Vehicle may be released to the customer.

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11032020-0001.pdf↗
• April 16, 2026•Document ID: 11032013

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-006-26b

  Date Added:

  May 4, 2026

  Manufacturer:

  MAZDA

  Summary

  SA-006/26 - 2026 CX-5 - SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. New Features: Google Built-In Google Built-In Status Bar User Registration Cockpit Domain Controller Data Communication Module (DCM) Data Communication Module (DCM) Backup Battery Emergency Call System Over The Air (OTA) Update Over The Air (OTA) Error Message/Error Code Stolen Vehicle Assistance Connectivity Service Period SD Map Card Steering Switch Apple CarPlay/Android Auto USB-C Wired Connection Maintenance Notification Odometer/Tripmeter Location Change i-Activsense Driver Monitoring (DM) System Cruising & Traffic Support (CTS) --> Lane Change Assist Service Information: PDI Fuse Location Mazda Connected Vehicle Viewer (MCVV) Mazda Connected Vehicle Maintenance Mode 12V Battery Disconnect Sleep Mode App Force Stop Mazda Diagnostic and Repair Software II (MDARS II) Mazda Connect 3 Center Display Quick Guide Send Feedback to Google

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11032013-0001.pdf↗
• April 15, 2026•Document ID: 11032102

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-027-26

  Date Added:

  May 5, 2026

  Manufacturer:

  MAZDA

  Summary

  This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-007/25 10/22/25, 06/02/25 and 02/03/25 DESCRIPTION The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings (excluding i-STOP batteries e.g. Q-85, S-95) molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps): CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery’s Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda DCA-8000, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries. TEST PROCEDURE 1. Connect the charger clamps to the appropriate battery posts.

  Associated Products (40)

  2026 Mazda CX-302026 Mazda CX-52026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32026 Mazda MX-52025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32025 Mazda MX-52024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-5+ 20 more
  Associated Documents

  • DownloadMC-11032102-0001.pdf↗
• April 11, 2026•Document ID: 11032019

  Service Bulletin/Repair Instructions
  FUEL/PROPULSION SYSTEM

  Mfr Comm. #:

  SA-023-26

  Date Added:

  May 4, 2026

  Manufacturer:

  MAZDA

  Summary

  This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-003/22 03/02/22 DESCRIPTION Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or filled up normally in high ambient temperatures and the fuel expands. No repair is needed. Explain to the customer not to continue filling after nozzle shut off.

  Associated Products (6)

  2025 Mazda CX-52024 Mazda CX-52023 Mazda CX-52022 Mazda CX-52021 Mazda CX-32021 Mazda CX-5
  Associated Documents

  • DownloadMC-11032019-0001.pdf↗
• April 10, 2026•Document ID: 11032018

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SA-022-26

  Date Added:

  May 4, 2026

  Manufacturer:

  MAZDA

  Summary

  MDARS II Record on Behavior (RoB codes). DESCRIPTION X-CODES – Record on Behavior (RoB) In the new CX-5, only certain control modules use Record on Behavior (RoB). (Some modules, such as the 7G transmission, record control information as “Operation History (DID)” instead of RoB.) DTC Format Change Some Diagnostic Trouble Codes (DTCs) have been expanded from 5 digits to 12 digits. Example: Current code: U2701:89-A0 New code: XU2050:55-B0 Display on MDARS II Some DTCs are displayed on MDARS II health check as shown in the table below. Meaning of the “X” Prefix The “X” in the upper digit (first character) of the DTC means: “It is not an error; it is just information.” to assist with diagnostic troubleshooting.

  Associated Products (1)

  2026 Mazda CX-5
  Associated Documents

  • DownloadMC-11032018-0001.pdf↗