Mazda CX-5 Service Bulletins
601 manufacturer communications on file.
- April 10, 2026•Document ID: 11032016Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; UNKNOWN OR OTHER
- Mfr Comm. #:
- SA-015-26b
- Date Added:
- May 4, 2026
- Manufacturer:
- MAZDA
SummarySA-015/26 - INFOTAINMENT CENTER DISPLAY AND CONNECTED VEHICLE IMPROPER OPERATION This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 03/25/26 and 03/13/26 Index Intermittent Globe with a slash icon Beep sound near the SOS button and SOS button amber or red LED Instrument Cluster Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Center Display Home Screen Partial Boot Up No Connected Vehicle One Time Passcode (OTP) REPAIR PROCEDURE simplified and updated recovery instructions Recovery - Turn off the vehicle and allow it to fully power down to sleep mode Turn off, exit, and lock the vehicle, let it sit for 5+ mins If the Recovery procedure above does not resolve the issue, perform the following: Disconnect the 12V battery negative cable. Wait 10+ minutes. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. The vehicle may be released to the customer.
Associated Products (1)Associated Documents - April 4, 2026•Document ID: 11032100Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; STRUCTURE:BODY
- Mfr Comm. #:
- SA-021-26
- Date Added:
- May 5, 2026
- Manufacturer:
- MAZDA
SummaryThis Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.
Associated Products (11)Associated Documents - March 25, 2026•Document ID: 11030641Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-015-26a
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryThis Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 03/13/26 DESCRIPTION Index Intermittent Globe with a slash icon • Beep sound near the SOS button and SOS button amber or red LED • Instrument Cluster Master Warning Light illuminated • The center display screen is blank • No data plan message • DTC U2701:89 Some customers may experience the following: 1. Intermittent Globe with a slash icon. The Globe with Slash icon indicates that communication between the Cockpit Domain Controller (CDC) and the Data Communication Module (DCM) has not yet been completed. This communication may take up to 90 seconds to complete. During this time, some Mazda Connect 3 functions, such as Google Assistant, will not be available. ○ Once communication is complete, the Globe with Slash icon will be replaced by the reception icon, as shown below. Recovery The system may recover on its own: After several minutes of driving. • After Ignition OFF, close doors/trunk/liftgate/hood and wait approximately 3 minutes to put the vehicle in sleep mode, then turn ignition back ON. Sleep mode can be confirmed by monitoring USB-C port LED's. LED's are off when in sleep mode. REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component repalcements should be attempted at this time. Vehicle may be released to the customer.
Associated Products (1)Associated Documents - March 25, 2026•Document ID: 11030624Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-006-26a
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Symptom Service Alert Intermittent Globe with a slash icon Beep sound near the SOS button SOS button amber or red LED Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Communication error with cockpit domain controller (CDC)(Ethernet) SA-015/26 Incorrect “Sign in to network” notification, even though the customer has signed in to the network correctly SA-016/26 Intermittent loss of the MyMazda App remote function SA-017/26 Apple CarPlay/Android Auto does not connect by wireless or USB connection SA-018/26
Associated Products (1)Associated Documents - March 20, 2026•Document ID: 11030647Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; STRUCTURE:BODY
- Mfr Comm. #:
- SA-019-26
- Date Added:
- April 3, 2026
- Manufacturer:
- MAZDA
SummaryThis SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-045/22 12/06/22 and 07/12/22 NOTE: All vehicles with protective films applied to the piano black door garnishes of the following models are applicable to this Service Alert. DESCRIPTION The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock. NOTE: Remove the protective films after cleaning the vehicle. • If any adhesive residue remains on the surface of the door garnish, attach the adhesive side of the protective film on the area again, and then peel it off to remove the residue. • Refer to the image below for the location of the protective films (4 sheets of films in each side).
Associated Products (4)Associated Documents - March 18, 2026•Document ID: 11030645Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-018-26
- Date Added:
- April 3, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience Apple CarPlay/Android Auto does not connect by wireless or USB connection. Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released.
Associated Products (1)Associated Documents - March 18, 2026•Document ID: 11030644Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-017-26
- Date Added:
- April 3, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience an intermittent loss of the MyMazda App remote function. Recovery The error is intermittent and may recover on it's own during a different drive cycle. Do not perform any repairs at this time. Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released. Note: Check "Messages --> Activity History" on the customer's device because the cause might be related to keys inside the vehicle, door/hood/liftgate open.........ect..
Associated Products (1)Associated Documents - March 15, 2026•Document ID: 11030638Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-015-26
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience the following: 1. Intermittent Globe with a slash icon. The Globe with Slash icon indicates that communication between the Cockpit Domain Controller (CDC) and the Data Communication Module (DCM) has not yet been completed. This communication may take up to 90 seconds to complete. During this time, some Mazda Connect 3 functions, such as Google Assistant, will not be available. ○ Once communication is complete, the Globe with Slash icon will be replaced by the reception icon, as shown below. Recovery The system may recover on its own: After several minutes of driving. • Ignition OFF and wait approximately 5 minutes. Then ignition back ON. • REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the issue and is working on a resolution. NOTE: Vehicle driving operation is not affected during this condition.
Associated Products (1)Associated Documents - March 13, 2026•Document ID: 11030642Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-016-26
- Date Added:
- April 3, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION Some customers may experience an incorrect “Sign in to network” notification, even though the customer has signed in to the network correctly. NOTE: Vehicle driving operation is not affected by this notification. Mazda Connect 3 functions are not affected by this notification. Inform the customer to ignore the notification for now and that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released.
Associated Products (1)Associated Documents - March 11, 2026•Document ID: 11030636Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SA-014-26
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryThis Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPTION There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not. A mechanical seal (A) is used for the water pump. This mechanical seal can seal coolant (B) by sliding a mating ring (C) against a seal ring (D). When the sliding surface temperature of the mechanical seal is more than 248 °F (120 °C) while driving, a small amount of steam (E) is leaked and bleeds through the bleeding hole (F). After drying, the steam leaves a green coolant deposit near the water pump bleed hole (F). This is a normal condition and does not require water pump replacement. The water pump should only be replaced if there is an accumulation of crystallized coolant near the bleed hole. When you encounter a water pump with coolant seepage marks, decide to replace it or not based on the following criteria using sample photos. NOTE: During the initial period of use*, the sliding surfaces of the seals may not yet be fully settled, which can temporarily increase the amount of leakage. Continued use will allow the surfaces to settle, reducing the leakage. Replacing parts that are already settled with new ones will increase the leakage again until the new parts become conditioned. Therefore, replacement should be avoided in this initial period of use. *As a guideline, this applies to vehicles with less than 1,860 miles (3000 km) of mileage.
Associated Products (36)2026 Mazda CX-302026 Mazda CX-52026 Mazda CX-502026 Mazda CX-702026 Mazda CX-902026 Mazda Mazda32025 Mazda CX-302025 Mazda CX-52025 Mazda CX-502025 Mazda CX-702025 Mazda CX-902025 Mazda Mazda32024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-5+ 16 moreAssociated Documents - March 7, 2026•Document ID: 11030634Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-013-26
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummaryDESCRIPTION ADDING ODOMETER TO THE CENTER DISPLAY HOME SCREEN The 2026 Mazda CX-5 displays the odometer (mileage) on the center display rather than in the instrument cluster. The odometer and trip meter are not displayed in the instrument cluster; instead, they appear on the center display. This information can be accessed through the Efficiency application. Adding the Odometer to the Center Display Home Screen Click here to watch a step-by-step video tutorial. 1. From the Home screen, select the "Edit Home Screen" icon at the bottom right corner. 2. Hold and drag the Media content down one level. 3. Hold and drag the Efficiency content above the Media content. 4. Exit "Edit Home Screen" Note: " Driver" profiles can have unique system preference settings. When a new profile is created, the center display home screen defaults to the same initial state. This procedure can then be performed on the newly created profile.
Associated Products (1)Associated Documents - March 5, 2026•Document ID: 11030701Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- SSPD8 Repair d
- Date Added:
- April 4, 2026
- Manufacturer:
- MAZDA
SummarySubject: TSB 01-001/26 Warranty and Parts Kit Update INCLUDES: Warranty Extension Program - Special Service Program (SSP) D8 Check Engine Light ON with DTC P0126:00, 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6, 2020-2023 CX-30 Dear Mazda Dealer Colleagues, Mazda Motor Corporation has made a change regarding related parts to TSB 01-001/26 which also impacts Warranty Extension Special Service Program (SSPD8). Parts Ordering and Warranty Claims: Effective March 5, 2026 only the related parts kit PYY2-15-SAY can be ordered and claimed for any repair. The two separate parts PYFB-15-169 and PE13-15-296 can no longer be claimed with repaired dates of March 5, 2026 and later. There is no change to the main part, the Plug PYY3-15-SA1. We have updated the TSB 01-001/26 and SSPD8 Repair Procedure and Parts & Warranty Information on Mazda Global Service Support (MGSS) to reflect this change.
Associated Products (13)Associated Documents - March 5, 2026•Document ID: 11030700Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- SSPD8 Dlr Ltr a
- Date Added:
- April 4, 2026
- Manufacturer:
- MAZDA
SummarySubject: TSB 01-001/26 Warranty and Parts Kit Update INCLUDES: Warranty Extension Program - Special Service Program (SSP) D8 Check Engine Light ON with DTC P0126:00, 2018-2025 CX-5, 2019-2023 Mazda3, 2019-2022 CX-3, 2018-2021 Mazda6, 2020-2023 CX-30 Dear Mazda Dealer Colleagues, Mazda Motor Corporation has made a change regarding related parts to TSB 01-001/26 which also impacts Warranty Extension Special Service Program (SSPD8). Parts Ordering and Warranty Claims: Effective March 5, 2026 only the related parts kit PYY2-15-SAY can be ordered and claimed for any repair. The two separate parts PYFB-15-169 and PE13-15-296 can no longer be claimed with repaired dates of March 5, 2026 and later. There is no change to the main part, the Plug PYY3-15-SA1. We have updated the TSB 01-001/26 and SSPD8 Repair Procedure and Parts & Warranty Information on Mazda Global Service Support (MGSS) to reflect this change.
Associated Products (13)Associated Documents - March 4, 2026•Document ID: 11030598Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; ENGINE
- Mfr Comm. #:
- 01-001-26b
- Date Added:
- April 2, 2026
- Manufacturer:
- MAZDA
SummarySome customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine temperature gauge fluctuates. Low coolant temperature indicator (blue) light stays on longer or turns on while driving. Poor heater performance, especially at idle. Vehicles with SKYACTIV-G 2.5T are not applicable to this service information. DTC P0126:00 is not required to be present to perform this repair. If the vehicle has not previously had the repair specified in this TSB and is exhibiting any of the listed symptoms, proceed with the repair procedure outlined in this bulletin. If DTC P2B61:00 (Coolant Control Valve Circuit Range/Performance) is present along with DTC P0126:00, this TSB does not apply. Diagnose the symptom and/or stored DTCs according to the procedures in MGSS. If only DTC P0126:00 is present and this TSB has already been completed previously, this bulletin does not apply, diagnose the symptom and/or stored DTCs according to the procedures in MGSS. This concern may be caused if the coolant control valve fail-safe thermostat opens at a temperature lower than the normal temperature due to a deformation of the thermostat diaphragm. To eliminate the concern, the water flow control valve specification has been modified. Affected vehicles will require PCM reprogramming with the Mazda Modular Diagnostic System (M-MDS), using either a) Mazda Diagnostic and Repair Software (MDARS) or b) Mazda Integrated Diagnostic System (IDS) 140.04 or later software.
Associated Products (13)Associated Documents - February 26, 2026•Document ID: 11029625Service Bulletin/Repair InstructionsENGINE; POWER TRAIN
- Mfr Comm. #:
- SA-011-26
- Date Added:
- March 5, 2026
- Manufacturer:
- MAZDA
SummarySome vehicles may display some (or all) of the following symptoms: • Check engine light on with DTC P061B • Light increase in engine rpms during acceleration • Transmission will not shift past 4th gear • Various U codes (U0401 ABS, U0401, U0415 FSC, U0301, U0316 SBS/MRCC, U0442 TCM) may be set
Associated Products (5)Associated Documents - February 26, 2026•Document ID: 11029240Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- 01-004-26
- Date Added:
- March 3, 2026
- Manufacturer:
- MAZDA
SummaryThis bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. 01-007/24 06/20/24 ENGINE OIL LEVEL WARNING LIGHT ON WITH DTC P250F:00 DUE TO LOW ENGINE OIL LEVEL (UPDATED WITH SSPD5 INFORMATION). All Mazda Dealers: Follow the Special Service Program SSPD5 – Valve Stem Seal Class Action for determination if valve stem seals should be replaced. 1. Verify the customer concern following the Special Service Program SSPD5 Repair Procedure. As the repair procedure states in SSPD5, confirm the engine oil is not leaking from the engine. If the customer reports engine oil is low upon arrival at a dealer, replace the valve stem seals following the flow chart for SSPD5. If engine oil is low upon arrival with no customer complaint, check for SSPD5 and if the valve stem seals have not been replaced under prior Warranty, replace the seals. If the valve stem seals have been replaced under a prior Warranty claim, contact Hotline for further instructions. If valve stem seals need to be replaced, replace the valve seals of the exhaust side with improved ones using the special tools called out in the repair procedures below. 2. Top off the engine oil (if needed). NOTE: Engine oil should not be topped off without replacement of the valve stem seals. 3. Verify the repair. NOTE: If unsure what steps to take during a customer visit for oil consumption related to SSPD5, fill out Dealer Recall Help on OneMazda.
Associated Products (7)Associated Documents - February 19, 2026•Document ID: 11029536Service CampaignELECTRICAL SYSTEM; UNKNOWN OR OTHER
- Mfr Comm. #:
- CSP04 Dlr Ltr
- Date Added:
- March 4, 2026
- Manufacturer:
- MAZDA
SummaryCustomer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. There is no Repair Procedure or Warranty Information for this CSP, please read below on what to advise the customer if they inquire about this program. This is an information ONLY CSP and is not a recall. Outline of Program: Connected Services is available for all owners of current generation vehicles. Some owners may wish to remove all Connected Services from their vehicle. All current vehicles except 2026 CX-5: To deactivate the TCU (Telecommunications Unit) which removes all connected services from their vehicle, the owner must contact the Mazda Customer Experience Center (CEC). Mazda has established a procedure to deactivate (Opt-Out) Connected Services. Once the vehicle has been deactivated by the CEC, Mazda Warranty and Recalls team will add the VIN to this CSP so it displays on eMDCS giving dealers the visibility that connected services data is not available on this vehicle. 2026 CX-5 with Google Built-in: Please have the customer contact the Mazda Customer Experience Center to to deactivate (Opt-Out) Connected Services. After contacting there is an established procedure to add the VIN to CSP04 so it displays on eMDCS giving dealers the visibility that the customer has requested to Opt-Out of Connected Services. Note: The Mazda Vehicle Owner must contact the Mazda Customer Experience Center directly as Mazda dealer staff cannot verify ownership for the customer. You can contact the CEC on the customer’s behalf and transfer the phone to the owner of the vehicle to start the Opt-Out Procedure.
Associated Products (1)Associated Documents - February 11, 2026•Document ID: 11029534OtherENGINE
- Mfr Comm. #:
- PF-26-01
- Date Added:
- March 4, 2026
- Manufacturer:
- MAZDA
SummaryThe coolant control valve updated part is now available and supersedes PYFD-15-16ZA. As a result, PYFD-15-16ZA is no longer available. PW5S-15-16Z is supplied with a dummy plug pre-installed. Critical Installation Requirement: When replacing PW5S-15-16Z, the Powertrain Control Module (PCM) must also be updated to the latest software version. Failure to perform the PCM update may result in drivability concerns or diagnostic trouble codes.
Associated Products (13)Associated Documents - February 6, 2026•Document ID: 11029542Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- SSPD8 Repair c
- Date Added:
- March 4, 2026
- Manufacturer:
- MAZDA
SummarySSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that are equipped with the suspected coolant control valve, the warranty coverage for specific repair of the fail-safe thermostat is extended to: 15 years (180 months) or 150,000 miles (240,000 km) whichever comes first, from the original warranty start date. CONDITION OF CONCERN: On certain subject vehicles, the check engine light is illuminated with DTC P0126:00 (Thermostat stuck open) stored in memory and one or more of the following symptoms may occur: - Engine takes longer to warm up. - Engine temperature gauge fluctuates. - Low coolant temperature indicator (blue) light stays on longer or turns on while driving. - Poor heater performance, especially at idle. Mazda Motor Corporation has made a significant repair change to TSB 01-003/25 which also impacts Warranty Extension Special Service Program (SSPD8). Repair Procedure Update: Effective December 8th all repairs applicable to TSB 01-003/25 or SSPD8 must follow the new repair procedure. The repair now replaces the thermostat with a dummy plug for the coolant control valve (CCV) along with a required software update for the PCM. Prior Repairs: Any repairs previously completed with the replacement of the thermostat or coolant control valve assembly does not require a re-repair unless there is a verified failure following the diagnosis in the TSB. It is expected that there will be no further repairs made for this concern once the plug and software update has been completed. Therefore, a return visit for symptoms related to the TSB or SSP must contact the Technical Hotline for assistance. VITALLY IMPORTANT!: There must be a “Software Update” record for the PCM when using MDARS or IDS. • MDARS - If there is no Software Update entry in MDARS or the Collect Diagnostic Information (ODR Update) is not completed (or both), the vehicle will not be considered repaired and the warranty claim will be rejected. • IDS – Vehicles programed with IDS must Collect Diagnostic Data, and that data must be attached to the warranty claim. If the data is not attached to the claim, the vehicle will not be considered repaired and the warranty claim will be rejected, denied or debited. Failure to complete the above will require the vehicle to return to the dealership and be re-repaired at the dealer’s expense with great inconvenience to the Mazda customer. Failure to perform the software update could also potentially damage the engine which would not be covered by warranty and would expose your dealership to the cost of repairs.
Associated Products (13)Associated Documents - February 6, 2026•Document ID: 11029541Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- SSPD5 Repair b
- Date Added:
- March 4, 2026
- Manufacturer:
- MAZDA
SummarySPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decided to conduct an extension of the Engine powertrain warranty related to excessive oil consumption. In addition, there is a Reimbursement Program, for limited qualifying out-of-pocket expenses (prior oil changes and additional oil purchased before the normal oil change interval due to oil consumption concerns) on certain CX-9, CX-5, Mazda6, Mazda3, and CX-30 vehicles equipped with a 2.5L turbocharged engine with the affected valve stem seals. For all Mazda dealers, an FAQ document for this Class Action Settlement and all documents for SSPD5 will be available on Mazda Global Service Support (MGSS) on or before May 13, 2024 concurrent with notification to the Settlement Class. Please review this entire communication in regards to updated coverage for Special Service Program SSPD5 and vehicles out of Powertrain Warranty. Parts & Warranty Information and Dealer FAQ’s on Mazda Global Service Support (MGSS) have been updated. • Update August 2025: The Court has clarified that under the settlement agreement, the Mazda Powertrain Limited Warranty Extension includes coverage for 7 years, 84,000 miles for all Powertrain components in the Warranty Booklet under the Powertrain Limited Warranty Parts List (i.e. without restriction to engine issues, oil consumption or valve stem seal issues). • Vehicles are covered only for valve stem seal related repairs for an additional 12,000 miles (96,000 miles total) if the vehicle is presented to a Mazda dealer by October 15, 2025. The overall Mazda Powertrain Limited Warranty Extension (i.e., for all other powertrain warranty repairs) does not apply to this coverage period. • Reimbursement for paid repairs prior to August 2025: Reimbursement will also be provided for any Class Member who was denied Powertrain Limited Warranty coverage and paid out-of-pocket for a qualifying Powertrain Limited Warranty repair during the applicable period of the SSPD5 campaign. The customer will need to go to https://www.mazdavalvestemsealsettlement.com/ to file a claim and contact JND Legal Administration with questions regarding reimbursement. • All Mazda warranty limitations apply to SSPD5 including branded vehicles, W-1, total loss, salvage, rebuilt, etc.. and all other limitations as outlined in the Dealer FAQ’s and Mazda Warranty Policies and Procedures 3.26.
Associated Products (7)Associated Documents