Mazda CX-5 Service Bulletins
601 manufacturer communications on file.
- February 2, 2021•Document ID: 10188027Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-014-21
- Date Added:
- March 3, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Mazda is currently investigating this concern. Contact Hotine for the latest information.
Associated Products (4)Associated Documents - January 26, 2021•Document ID: 10186701Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- 07-001-21-3775
- Date Added:
- February 5, 2021
- Manufacturer:
- MAZDA
SummaryA musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. âÂÂMazda Air Cooling Coil Coatingâ is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
Associated Products (7)Associated Documents - January 26, 2021•Document ID: 10186699Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- 02-003-21-3777
- Date Added:
- February 5, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain that the steering wheel is off center more than 3ð even when driving straight on a flat road.
Associated Products (7)Associated Documents - January 26, 2021•Document ID: 10186696Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- 01-003-21-3776
- Date Added:
- February 5, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM battery voltage low input
Associated Products (5)Associated Documents - January 25, 2021•Document ID: 10186810Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SA-008-21
- Date Added:
- February 6, 2021
- Manufacturer:
- MAZDA
SummaryDTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added.
Associated Products (1)Associated Documents - January 22, 2021•Document ID: 10186809Service Bulletin/Repair InstructionsSEATS
- Mfr Comm. #:
- SA-007-21
- Date Added:
- February 6, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has changed from previous Mazdas where the seat warmers and seat ventilation automatically turned on when the engine was restarted.
Associated Products (3)Associated Documents - January 21, 2021•Document ID: 10186705Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 09-004-21-3772
- Date Added:
- February 5, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier.
Associated Products (7)Associated Documents - January 21, 2021•Document ID: 10186704Service Bulletin/Repair InstructionsSTRUCTURE:BODY
- Mfr Comm. #:
- 09-003-21-3771
- Date Added:
- February 5, 2021
- Manufacturer:
- MAZDA
SummaryWhen encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Associated Products (7)Associated Documents - January 21, 2021•Document ID: 10186703Service Bulletin/Repair InstructionsVEHICLE SPEED CONTROL; ELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- 09-002-21-3770
- Date Added:
- February 5, 2021
- Manufacturer:
- MAZDA
SummaryIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
Associated Products (6)Associated Documents - January 21, 2021•Document ID: 10186698Service Bulletin/Repair InstructionsWHEELS
- Mfr Comm. #:
- 02-002-21-3769
- Date Added:
- February 5, 2021
- Manufacturer:
- MAZDA
SummarySome automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
Associated Products (7)Associated Documents - January 21, 2021•Document ID: 10186693Service Bulletin/Repair InstructionsPOWER TRAIN; ENGINE AND ENGINE COOLING; STEERING; WHEELS
- Mfr Comm. #:
- 00-001-21-3768
- Date Added:
- February 5, 2021
- Manufacturer:
- MAZDA
SummaryMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Associated Products (7)Associated Documents - January 20, 2021•Document ID: 10186808Service Bulletin/Repair InstructionsSTRUCTURE:BODY
- Mfr Comm. #:
- SA-006-21
- Date Added:
- February 6, 2021
- Manufacturer:
- MAZDA
SummaryThe purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock.
Associated Products (5)Associated Documents - January 14, 2021•Document ID: 10186695Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- 01-002-21-3767
- Date Added:
- February 5, 2021
- Manufacturer:
- MAZDA
SummarySome vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubbles accumulated in the oil passage in it.
Associated Products (3)Associated Documents - December 14, 2020•Document ID: 10185181Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-004-20c
- Date Added:
- January 6, 2021
- Manufacturer:
- MAZDA
SummaryIn order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.
Associated Products (7)Associated Documents - December 10, 2020•Document ID: 10185052Service Bulletin/Repair InstructionsEQUIPMENT; SEATS
- Mfr Comm. #:
- 09-007-20-3674a
- Date Added:
- January 5, 2021
- Manufacturer:
- MAZDA
SummaryAt PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
Associated Products (6)Associated Documents - December 10, 2020•Document ID: 10185047Service Bulletin/Repair InstructionsSERVICE BRAKES
- Mfr Comm. #:
- 04-005-20-3687a
- Date Added:
- January 5, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support.
Associated Products (1)Associated Documents - December 9, 2020•Document ID: 10185183Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; LATCHES/LOCKS/LINKAGES; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-031-20k
- Date Added:
- January 6, 2021
- Manufacturer:
- MAZDA
SummaryCONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: ÷ Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop ÷ Door Lock / Unlock ÷ Lights ON / OFF
Associated Products (4)Associated Documents - December 9, 2020•Document ID: 10185180Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY; STRUCTURE
- Mfr Comm. #:
- SA-003-20f
- Date Added:
- January 6, 2021
- Manufacturer:
- MAZDA
SummaryIMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
Associated Products (4)Associated Documents - November 30, 2020•Document ID: 10183664Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY; LATCHES/LOCKS/LINKAGES:DOORS:LOCK; ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SA-031-20j
- Date Added:
- December 4, 2020
- Manufacturer:
- MAZDA
SummaryIMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
Associated Products (4)Associated Documents - November 30, 2020•Document ID: 10183660Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT
- Mfr Comm. #:
- SA-007-20m
- Date Added:
- December 4, 2020
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Dealer Processes, Educational Videos, Resources
Associated Products (4)Associated Documents