Mazda CX-5 Service Bulletins
601 manufacturer communications on file.
- November 17, 2020•Document ID: 10183601Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 09-036-20-3756
- Date Added:
- December 3, 2020
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHî hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHî hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.
Associated Products (5)Associated Documents - November 12, 2020•Document ID: 10183668Service Bulletin/Repair InstructionsWHEELS; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- SA-064-20b
- Date Added:
- December 4, 2020
- Manufacturer:
- MAZDA
SummaryCONNECTED VEHICLE SERVICE INFORMATION. The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. (Gen 6.5 vs Gen 7): Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).
Associated Products (2)Associated Documents - November 10, 2020•Document ID: 10183604Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- MT-005-20
- Date Added:
- December 3, 2020
- Manufacturer:
- MAZDA
SummarySome customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Record the vehicle mileage. 2. Engine at normal operating temperature, top off engine oil level to the full mark on the dipstick. 3. Ask the customer to return to the dealer after 1200 miles to recheck the engine oil level. 4. After 1200 miles, engine at normal operating temperature, check the engine oil level on the dipstick. 5. Is the engine oil level above the low mark on the dipstick? ïÃÂ÷ Yes - No repair is necessary. ïÃÂ÷ No - Proceed to MGSS online or Workshop Manual (section 01-03 NO. 16 HIGH OIL CONSUMPTION/LEAKAGE).
Associated Products (4)Associated Documents - November 6, 2020•Document ID: 10183663Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SA-031-20i
- Date Added:
- December 4, 2020
- Manufacturer:
- MAZDA
SummaryIMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
Associated Products (4)Associated Documents - November 2, 2020•Document ID: 10183635Service Bulletin/Repair InstructionsEQUIPMENT; BACK OVER PREVENTION; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- DRW34a
- Date Added:
- December 4, 2020
- Manufacturer:
- MAZDA
SummaryDRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN. Concern Outline: It is not possible to customize the View Monitor, Parking Sensor and Vehicle - Doors > Hands-Free Liftgate settings as they are not displayed on the Mazda Connect screen, due to an inappropriate setting in the software on the subject vehicles involved in this campaign. Outline of Repair: Perform a Factory Reset on the Mazda Connect Screen.
Associated Products (2)Associated Documents - October 29, 2020•Document ID: 10182129Service Bulletin/Repair InstructionsVISIBILITY; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- DRW34
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
Summary2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN: Concern Outline: It is not possible to customize the âÂÂView MonitorâÂÂ, âÂÂParking Sensorâ and Safety (hands free liftgate) settings as they are not displayed on the Mazda Connect screen, due to an inappropriate setting in the software on the subject vehicles involved in this campaign. Outline of Repair: Perform a Factory Reset on the Mazda Connect Screen. Note: Modified software will be incorporated into mass-production vehicles beginning November 3, 2020. Certain CX-5 and CX-9 vehicles produced before the mass-production change, will be reworked before shipment.
Associated Products (2)Associated Documents - October 28, 2020•Document ID: 10182123Service Bulletin/Repair InstructionsEQUIPMENT; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SA-071-20
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryCurrently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H
Associated Products (7)Associated Documents - October 28, 2020•Document ID: 10182120Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-031-20f
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryCONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF
Associated Products (4)Associated Documents - October 19, 2020•Document ID: 10182110Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-007-20l
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Dealer Processes, Educational Videos, Resources
Associated Products (4)Associated Documents - October 16, 2020•Document ID: 10182124Service Bulletin/Repair InstructionsEQUIPMENT; BACK OVER PREVENTION; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-027-20f
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock
Associated Products (4)Associated Documents - October 15, 2020•Document ID: 10182122Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-070-20
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryAPPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions
Associated Products (7)Associated Documents - October 12, 2020•Document ID: 10182121Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-069-20
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com
Associated Products (7)Associated Documents - October 7, 2020•Document ID: 10182128Service Bulletin/Repair InstructionsSTRUCTURE; VISIBILITY
- Mfr Comm. #:
- DRW33
- Date Added:
- November 4, 2020
- Manufacturer:
- MAZDA
SummaryDRW33 - CHROME PLATED WINDOW MOLDINGS CONCERN FROM PACIFIC TYPHOON: On certain subject vehicles parked outside after production, it is possible that the chrome plated window moldings may be dirty or have rust spots from a Typhoon that recently passed by Hiroshima and Hofu Japan. These vehicles may have been exposed to misty seawater caused by a strong wind and could have potentially sustained chrome molding damage. The vehicles subject to this DRW may need additional cleaning, polishing, or possibly molding replacement.
Associated Products (4)Associated Documents - September 29, 2020•Document ID: 10180783Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-007-20k
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources
Associated Products (4)Associated Documents - September 22, 2020•Document ID: 10180786Service Bulletin/Repair InstructionsBACK OVER PREVENTION; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-027-20e
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock
Associated Products (4)Associated Documents - September 22, 2020•Document ID: 10180713Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-064-20a
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryThe 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7. Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).
Associated Products (2)Associated Documents - September 14, 2020•Document ID: 10180717Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT
- Mfr Comm. #:
- SA-066-20
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryWhen performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ï· Use the GR8 battery charger SST to maintain battery voltage. See SA-063/20. ï· Use M-MDS hardware that is in good working condition. CAUTION: If the GR8 is not used or if the M-MDS hardware is not in good working condition, a control unit failure may occur.
Associated Products (4)Associated Documents - September 4, 2020•Document ID: 10180796Service Bulletin/Repair InstructionsTIRES:PRESSURE MONITORING AND REGULATING SYSTEMS; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-064-20
- Date Added:
- October 5, 2020
- Manufacturer:
- MAZDA
SummaryThe 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service information provides a timeline of the system limitations. Gen 6.5 vs Gen 7. Gen 6.5 (2021 CX-5 and CX-9) Connected Vehicle functions will be similar to Gen 7 (2020 CX-30 and Mazda3). The main difference is that Gen 6.5 vehicles will not include Tire Pressure Monitoring System (TPMS) information (tire pressure).
Associated Products (2)Associated Documents - August 18, 2020•Document ID: 10179315Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-063-20
- Date Added:
- September 3, 2020
- Manufacturer:
- MAZDA
SummaryWhen performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.
Associated Products (7)Associated Documents - August 7, 2020•Document ID: 10179154Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- MT-003-20
- Date Added:
- September 1, 2020
- Manufacturer:
- MAZDA
SummarySome customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's stored in memory: ï· U3003:16 (Power liftgate (PLG) control module power supply voltage low input) ï· U3003:17 (Power liftgate (PLG) control module power supply voltage high input). This may be caused by low or high vehicle battery voltage.
Associated Products (2)Associated Documents