Mazda CX-5 Service Bulletins
601 manufacturer communications on file.
- June 9, 2021•Document ID: 10198689Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-041-21
- Date Added:
- July 1, 2021
- Manufacturer:
- MAZDA
SummaryAccessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
Associated Products (7)Associated Documents - June 7, 2021•Document ID: 10198691Service Bulletin/Repair InstructionsVISIBILITY:POWER WINDOW DEVICES AND CONTROLS
- Mfr Comm. #:
- SA-040-21
- Date Added:
- July 1, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
Associated Products (8)Associated Documents - June 4, 2021•Document ID: 10198677Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- SA-029-21a
- Date Added:
- July 2, 2021
- Manufacturer:
- MAZDA
SummaryAPPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions
Associated Products (7)Associated Documents - June 2, 2021•Document ID: 10198675Service Bulletin/Repair InstructionsEXTERIOR LIGHTING; ENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-013-21f
- Date Added:
- July 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
Associated Products (4)Associated Documents - June 1, 2021•Document ID: 10198574Service Bulletin/Repair InstructionsVISIBILITY:POWER WINDOW DEVICES AND CONTROLS
- Mfr Comm. #:
- MT-003-21
- Date Added:
- June 29, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
Associated Products (8)Associated Documents - May 18, 2021•Document ID: 10194887Service Bulletin/Repair InstructionsEXTERIOR LIGHTING; FORWARD COLLISION AVOIDANCE; LANE DEPARTURE; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-036-21
- Date Added:
- June 3, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.
Associated Products (7)Associated Documents - May 13, 2021•Document ID: 10194891Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-034-21
- Date Added:
- June 3, 2021
- Manufacturer:
- MAZDA
SummaryWhen performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.
Associated Products (7)Associated Documents - May 11, 2021•Document ID: 10194782Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- SA-033-21
- Date Added:
- June 2, 2021
- Manufacturer:
- MAZDA
SummaryThe rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.
Associated Products (5)Associated Documents - May 11, 2021•Document ID: 10194715Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY; EXTERIOR LIGHTING
- Mfr Comm. #:
- SA-013-21e
- Date Added:
- June 3, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
Associated Products (4)Associated Documents - May 11, 2021•Document ID: 10194714Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- SA-032-21
- Date Added:
- June 3, 2021
- Manufacturer:
- MAZDA
SummaryThere have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
Associated Products (8)Associated Documents - May 7, 2021•Document ID: 10194659Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT
- Mfr Comm. #:
- MT-002-21
- Date Added:
- June 1, 2021
- Manufacturer:
- MAZDA
SummaryWhen programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGINE button. The aftermarket accessory may create electrical interference, which may interfere with programming.
Associated Products (7)Associated Documents - May 5, 2021•Document ID: 10194657Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- MT-001-21
- Date Added:
- June 1, 2021
- Manufacturer:
- MAZDA
SummaryIf you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed.
Associated Products (6)Associated Documents - May 4, 2021•Document ID: 10194762Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-030-21
- Date Added:
- June 2, 2021
- Manufacturer:
- MAZDA
SummaryAuxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method
Associated Products (7)Associated Documents - April 30, 2021•Document ID: 10191535Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- 01-004-21-3773a
- Date Added:
- May 4, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and improper oil pressure. DTC P0524:00 (Engine oil pressure too low), DTC P055F:00 (Engine oil pressure malfunction). The control software of the PCM has been modified to eliminate this concern. In addition, the production process has been modified to reduce contamination in the engine oil solenoid valve, oil pump, spacer and oil filter.
Associated Products (4)Associated Documents - April 30, 2021•Document ID: 10191534Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- 01-002-21-3767a
- Date Added:
- May 4, 2021
- Manufacturer:
- MAZDA
SummarySome vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash adjuster (HLA), which may not work properly due to air bubbles accumulated in the oil passage in it. To eliminate this concern, the switchable HLA has been modified for increased oil supply to reduce air bubbles in the oil passage. NOTE: The switchable HLA can be pressed down with a finger if air bubbles have accumulated in it.
Associated Products (4)Associated Documents - April 27, 2021•Document ID: 10191539Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-013-21d
- Date Added:
- May 4, 2021
- Manufacturer:
- MAZDA
SummaryIMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
Associated Products (4)Associated Documents - April 26, 2021•Document ID: 10191538Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-029-21
- Date Added:
- May 4, 2021
- Manufacturer:
- MAZDA
SummaryAPPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay⢠/ Android Autoâ¢, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions
Associated Products (7)Associated Documents - April 22, 2021•Document ID: 10190956Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- 01-011-21-3800
- Date Added:
- April 26, 2021
- Manufacturer:
- MAZDA
SummarySome customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant temperature indicator (blue) light stays on longer or comes on while driving, Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 ðF (40-80 ðC)). To eliminate this concern, the production process of the coolant control valve has been modified.
Associated Products (4)Associated Documents - April 14, 2021•Document ID: 10190972Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-012-21d
- Date Added:
- April 26, 2021
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources
Associated Products (4)Associated Documents - April 7, 2021•Document ID: 10190970Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-014-21c
- Date Added:
- April 26, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about an infotainment reboot and the infotainment system recovers if the Navigation SD card is removed (see attached video). NOTE: This concern may be present on a 2019-2020 Mazda3 or a 2020 CX-30 after the customer updates the Navigation SD card map software using Mazda Toolbox.
Associated Products (4)Associated Documents