Mazda CX-5 Service Bulletins
601 manufacturer communications on file.
- August 5, 2021•Document ID: 10200939Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING:EXHAUST SYSTEM
- Mfr Comm. #:
- SA-031-21a
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryA new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly.
Associated Products (4)Associated Documents - August 5, 2021•Document ID: 10200938Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:ELECTRICAL; ENGINE
- Mfr Comm. #:
- SA-045-21d
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryConnected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7.
Associated Products (4)Associated Documents - August 5, 2021•Document ID: 10200937Service Bulletin/Repair InstructionsENGINE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SA-045-21c
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryConnected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built March 20, 2021 and later.
Associated Products (4)Associated Documents - August 3, 2021•Document ID: 10200947Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; COMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Mfr Comm. #:
- DRW41a
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryDRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.
Associated Products (4)Associated Documents - August 2, 2021•Document ID: 10200935Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:ELECTRICAL; ENGINE
- Mfr Comm. #:
- SA-045-21b
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryConnected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later.
Associated Products (4)Associated Documents - August 2, 2021•Document ID: 10200934Service Bulletin/Repair InstructionsENGINE; EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Mfr Comm. #:
- SA-045-21a
- Date Added:
- September 3, 2021
- Manufacturer:
- MAZDA
SummaryConnected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later.
Associated Products (4)Associated Documents - July 23, 2021•Document ID: 10199636Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-045-21
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
SummarySome customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles built July 1, 2021 and later. Engine no start due to low battery voltage.
Associated Products (4)Associated Documents - July 22, 2021•Document ID: 10199643Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- DRW41
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
SummaryDRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due to the Telematics Communication Unit (TCU) not going to sleep. In addition, some vehicles were repaired under the cancelled campaign SSPC6, which caused Connected Services to no longer work. This Dealer Rework will repair all concerns to ensure the battery drain concern does not occur and restores Connected Services, if disabled from a prior software update. All Mazda dealers will update the subject vehicles with improved TCU software. This campaign will be expanded to include additional Mazda3 and CX-30 vehicles at a later date, please watch for additional announcements.
Associated Products (2)Associated Documents - July 19, 2021•Document ID: 10199714Service Bulletin/Repair InstructionsWHEELS
- Mfr Comm. #:
- 02-002-21-3769a
- Date Added:
- August 2, 2021
- Manufacturer:
- MAZDA
SummarySome automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
Associated Products (7)Associated Documents - July 15, 2021•Document ID: 10199731Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSPC6c
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
Summary(PERMANENTLY CANCELLED CAMPAIGN) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today, 7/15/2021. This campaign has been cancelled. Make sure all USB drives with SSPC6 Software are erased and reformatted.
Associated Products (2)Associated Documents - July 14, 2021•Document ID: 10199730Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSPC6b
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
Summary(PAUSE ALL REPAIRS!) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today. Attention: Please pause all repairs for this SSP due to the repair procedure needing to be updated. We will advise here when repairs can resume. Any repairs in progress should cease.
Associated Products (2)Associated Documents - July 12, 2021•Document ID: 10199729Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSPC6a
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
SummarySSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current may continue to flow even after the engine is turned off. If the vehicle is left unused in this condition over several days, the battery may drain and cause a no-start issue. This is due to the inappropriate software of the Telematics Communication Unit (TCU). To eliminate this concern, the Telematics Communication Unit (TCU) software has been modified.
Associated Products (2)Associated Documents - July 12, 2021•Document ID: 10199715Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 09-016-21-3797a
- Date Added:
- August 2, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation (door opening/closing and vibration while driving). NOTE: If the rust/paint peeling is seen on the outer side of the door, this service bulletin does not apply.
Associated Products (1)Associated Documents - July 10, 2021•Document ID: 10199728Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSPC6
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
SummarySSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving mode under certain conditions, and a dark current may continue to flow even after the engine is turned off. If the vehicle is left unused in this condition over several days, the battery may drain and cause a no-start issue. This is due to the inappropriate software of the Telematics Communication Unit (TCU). To eliminate this concern, the Telematics Communication Unit (TCU) software has been modified.
Associated Products (2)Associated Documents - July 9, 2021•Document ID: 10199641Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 15-002-21-3812
- Date Added:
- August 3, 2021
- Manufacturer:
- MAZDA
SummarySome customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction). DTC U3000:04-0A (Forward sensing camera (FSC) internal malfunction) is stored in the FSC module and cannot be erased. This concern may be caused by a hardware failure of an internal device of the FSC, which results in a malfunction detection. To eliminate this concern, the production process of the FSC has been modified.
Associated Products (6)Associated Documents - June 25, 2021•Document ID: 10198679Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-019-21a
- Date Added:
- July 2, 2021
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Associated Products (5)Associated Documents - June 24, 2021•Document ID: 10198685Service Bulletin/Repair InstructionsAIR BAGS
- Mfr Comm. #:
- SA-042-21
- Date Added:
- July 1, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) placed on the front passenger's seat.
Associated Products (5)Associated Documents - June 24, 2021•Document ID: 10198676Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-027-21a
- Date Added:
- July 2, 2021
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure
Associated Products (4)Associated Documents - June 15, 2021•Document ID: 10198673Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SA-030-21a
- Date Added:
- July 2, 2021
- Manufacturer:
- MAZDA
SummaryThere are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See âÂÂMazda Approved Key Cutting Machineâ table.
Associated Products (7)Associated Documents - June 10, 2021•Document ID: 10198570Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- 09-012-21-3801a
- Date Added:
- June 29, 2021
- Manufacturer:
- MAZDA
SummarySome customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not work using the door lock/release touch sensor. The engine will not start using the ignition switch. This is caused when excess load is applied to the remote transmitter and the electrical terminals in it may be deformed, causing poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals.
Associated Products (5)Associated Documents