Mazda CX-5 Service Bulletins
601 manufacturer communications on file.
- December 22, 2021•Document ID: 10206018Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-013-21h
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryConnected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. o Engine Start / Stop o Door Lock / Unlock o Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.
Associated Products (8)Associated Documents - December 21, 2021•Document ID: 10206012Service Bulletin/Repair InstructionsEQUIPMENT; TRAILER HITCHES
- Mfr Comm. #:
- RF-21-01
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryTrailer Tow Hitch And Trailer Hitch Harness Accessory Installation: Due to a revised rear bumper for the 2022 CX-5, the current accessory trailer tow hitch and trailer hitch harness cannot be installed at this time, even though the tow hitch does not change. The trailer tow hitch requires updated installation instruction and the anticipated timing for the updated instructions is Winter 2022. As for the current trailer hitch harness, the harness is too short and cannot be used. A new harness is in development and the estimated hitch harness availability is Spring 2022.
Associated Products (1)Associated Documents - December 21, 2021•Document ID: 10205994Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 01-006-21-3779b
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryBattery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Associated Products (12)Associated Documents - December 17, 2021•Document ID: 10206007Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 09-028-21-3748a
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryWhistling Noise From Front Door Window Glass or Windshield When Driving At Highway Speed: Some customers may complain about a whistling noise heard from the top of the A-pillar area and/or the top of windshield area when driving at highway speeds. When driving under the following conditions, a negative pressure is generated on the doors and the windshield pulling them outward and resulting in weatherstrip vibration. - The vehicle is exposed to a side wind while driving at highway speeds. - The vehicle is exposed to a strong side wind while driving at a speed slightly higher than highway speed. Customers having this concern should have their vehicle repaired using the following repair procedure.
Associated Products (1)Associated Documents - December 17, 2021•Document ID: 10206004Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 09-009-21-3759a
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryRusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.
Associated Products (2)Associated Documents - December 17, 2021•Document ID: 10206001Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; POWER TRAIN
- Mfr Comm. #:
- 01-016-21-3853
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryLack of Power When Accelerating in Cold Temperatures: Some customers may complain about lack of power when accelerating in cold temperatures (below 0 degrees F). To avoid slippage, engine power is restricted in cold temperatures, even when the road condition is not slippery. To eliminate this concern, the PCM and TCM control software has been modified to restrict engine power only when tire slippage is detected between the front and rear wheels in cold temperatures. Customers having this concern should have their vehicle repaired using the following repair procedure.
Associated Products (1)Associated Documents - December 13, 2021•Document ID: 10206005Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 09-012-21-3801b
- Date Added:
- January 6, 2022
- Manufacturer:
- MAZDA
SummaryDoor Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work using the remote transmitter button. 2. The door lock/unlock operation will not work using the door lock/release touch sensor. 3. The engine will not start using the ignition switch. 4. The transmitter operates by itself. 5. The key battery drains faster than usual. Symptoms 1-3: This may be caused when excess load is applied to the remote transmitter, deforming the electrical terminals and creating poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals. Symptom 4-5: This may be caused when excessive load is applied to the remote transmitter, creating a gap around the gasket where moisture enters and corrodes the circuit board which in turn drains the key battery faster than usual. To eliminate this concern, the thickness of the case wall on the gasket mounting surface has been increased and the bonding strength of the components has been improved to prevent deformation. Customers having this concern should have their vehicle repaired using the following repair procedure.
Associated Products (7)Associated Documents - November 24, 2021•Document ID: 10203724Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT
- Mfr Comm. #:
- 01-012-21-3832a
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may have a âÂÂLOW ENGINE OIL LEVELâ warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Upon inspecting the engine oil level, the level is found to be low and there doesnâÂÂt appear to be any trace of oil leakage in the engine compartment. This concern usually occurs when the mileage reaches approximately 3,100 â 4,700 miles (5,000 - 7,500km) and may also occur again after replacing or topping off the engine oil. The root cause of this concern has not been identified yet, therefore a repair procedure will be announced at a later date. Since this issue has been reported after a valve stem seal modification, it is very likely that valve stem seal damage is causing oil to leak into the combustion chamber.
Associated Products (5)Associated Documents - November 22, 2021•Document ID: 10203765Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-054-21a
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation is normal, No DTC stored
Associated Products (5)Associated Documents - November 19, 2021•Document ID: 10203727Service Bulletin/Repair InstructionsSTRUCTURE; EQUIPMENT
- Mfr Comm. #:
- 09-016-21-3797c
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation (door opening/closing and vibration while driving). NOTE: If the rust/paint peeling is seen on the outer side of the door, this service bulletin does not apply.
Associated Products (1)Associated Documents - November 19, 2021•Document ID: 10203725Service Bulletin/Repair InstructionsEQUIPMENT; SEATS; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
- Mfr Comm. #:
- 08-003-21-3837
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles equipped with a seat ventilation system may have the passenger seat belt warning light on, even though there is no passenger in the seat. This concern may be caused by an overly sensitive detection of the occupancy sensor. The weight of the seat ventilation unit may be captured by the occupancy sensor, resulting in a false detection.
Associated Products (1)Associated Documents - November 16, 2021•Document ID: 10203762Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:ELECTRICAL:INFOTAINMENT
- Mfr Comm. #:
- SA-054-21
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation is normal, No DTC stored
Associated Products (4)Associated Documents - November 16, 2021•Document ID: 10203735Service Bulletin/Repair InstructionsFORWARD COLLISION AVOIDANCE; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 15-004-21-3835
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummaryNOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. If B61L-67-XCX* appears in the GEPC search, the VIN is applicable for this repair only if the part has been previously replaced with KDD1-67-XCX. Some vehicles may exhibit the master warning light (and other warning lights) illuminated while driving, with DTC B115E:76 stored in memory.
Associated Products (5)Associated Documents - November 10, 2021•Document ID: 10203728Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 09-033-21-3847
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle used for ride sharing). No mass production change is planned.
Associated Products (1)Associated Documents - November 4, 2021•Document ID: 10203759Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- SA-052-21
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummaryFor improvement of electrical diagnosis, the SKYACTIVî Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVî vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.
Associated Products (7)Associated Documents - October 15, 2021•Document ID: 10202774Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING; EQUIPMENT
- Mfr Comm. #:
- SA-031-21c
- Date Added:
- November 1, 2021
- Manufacturer:
- MAZDA
SummaryA new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. There is no longer a need to contact hotline for part ordering. If there are any questions on part ordering or part status, contact the DAG group for assistance.
Associated Products (4)Associated Documents - October 13, 2021•Document ID: 10202772Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; POWER TRAIN; EQUIPMENT
- Mfr Comm. #:
- SA-031-21b
- Date Added:
- November 1, 2021
- Manufacturer:
- MAZDA
SummaryA new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly.
Associated Products (4)Associated Documents - October 13, 2021•Document ID: 10202771Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-013-21h
- Date Added:
- November 1, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. If the reception is good to strong, proceed to the Repair Procedure.
Associated Products (4)Associated Documents - October 13, 2021•Document ID: 10202695Service Bulletin/Repair InstructionsFUEL SYSTEM, OTHER; FUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- MT-002-21a
- Date Added:
- October 31, 2021
- Manufacturer:
- MAZDA
SummaryEthanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.
Associated Products (7)Associated Documents - October 8, 2021•Document ID: 10202689Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:APPLIANCE:AIR CONDITIONER; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:AIR HANDLER/CHAMBER, DUCTS, AND VALVES; EQUIPMENT
- Mfr Comm. #:
- 07-004-21-3830
- Date Added:
- October 31, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit insufficient A/C performance / insufficient airflow from vents or ducts. These concerns may be caused by an evaporator temperature sensor malfunction due to insufficient water-proofing. This may result in a detection error and therefore, improper operation of the A/C system. To eliminate this concern, the production process of the evaporator temperature sensor has been modified to ensure proper water-proofing.
Associated Products (1)Associated Documents