2021-2022 Nissan Rogue / Pathfinder Automatic Back Door Inoperative

Owners of 2021-2022 Nissan Rogue and Pathfinder vehicles may experience an "AUTOMATIC BACK DOOR INOPERATIVE" condition, where the power back door fails to open, close, or latch properly. Nissan Technical Bulletin NTB21-081B provides guidance for technicians to diagnose and resolve this issue, starting with a simple check that owners can perform themselves.

Symptoms of an Inoperative Automatic Back Door

The primary symptom is an automatic (power) back door that does not function as expected. This can manifest as the door failing to open, close, or latch correctly. If you are experiencing an issue with your Nissan Rogue automatic back door, this bulletin may apply to your vehicle.

Initial Check: Power Back Door Setting

Before any extensive diagnostics, technicians are instructed to confirm that the "Power Back Door" setting is enabled in the Vehicle Settings menu. This is a crucial first step, as the door will be inoperative if this setting is turned off. Owners can also perform this check:

• Navigate to the Vehicle Information Display.
• Use the scroll dial and buttons on the steering wheel to access the Vehicle Settings menu.
• Locate the "Power Back Door" option and ensure it is set to ON.

If the setting is already ON and the automatic back door remains inoperative, further diagnosis by a qualified technician is required.

Important Warning Regarding Recalibration and DTC B2428-54

Nissan has issued a critical warning regarding the recalibration of the Automatic Back Door Control Unit. Attempting to recalibrate this unit while troubleshooting other components of the Power Back Door (PBD) system—such as the hatch latch, wiring harnesses, control buttons, or touch sensors—can lead to significant problems. This incorrect recalibration can erroneously generate Diagnostic Trouble Code (DTC) B2428-54 PBD CONTROLLER CALIBRATION LOST and may result in the unnecessary replacement of the Automatic Back Door Control Unit.

Recalibration of the Automatic Back Door Control Unit should only be performed if the unit itself, the Automatic Back Door Spindle Unit, or the entire Back Door Assembly has been removed and reinstalled or replaced. This warning helps prevent misdiagnosis and costly, unneeded part replacements for issues related to the Nissan Rogue automatic back door.

Diagnostic Steps for Technicians

If the "Power Back Door" setting is confirmed to be ON and the door is still inoperative, technicians should refer to ASIST (Nissan's service information system) and the Electronic Service Manual (ESM) for detailed diagnostic procedures. The bulletin emphasizes that recalibration is a specific procedure tied to the replacement or removal of certain components, not a general troubleshooting step for an inoperative door.

What Owners Should Do

If your 2021-2022 Nissan Rogue or Pathfinder is experiencing an "AUTOMATIC BACK DOOR INOPERATIVE" condition, first check the "Power Back Door" setting in your vehicle's information display. If the setting is already ON and the issue persists, contact your authorized Nissan dealer. Inform them about Technical Bulletin NTB21-081B, as it provides specific guidance for diagnosing and resolving this issue. This will help ensure your Nissan Rogue automatic back door is properly inspected and repaired.

Bulletin History

This bulletin has undergone several revisions:

• September 7, 2021 (NTB21-081): Original bulletin published.
• February 2, 2022 (NTB21-081A): Added the 2022 model year and additional information.
• February 14, 2022 (NTB21-081B): Revised the list of applied vehicles.

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Source: NHTSA ID 10208962