2024 BMW X5 / X7 Tailgate Buzzing Sound TSB

Owners of 2024 BMW X5 and X7 vehicles may notice an irritating "buzzing sound from the upper tailgate interior trim panel" when driving over rough or uneven surfaces. This specific issue is addressed by BMW Service Information Bulletin (SIB) 51 04 24, which provides a clear diagnosis and repair procedure for technicians.

Symptoms

The primary symptom is a noticeable buzzing or rattling noise originating from the upper tailgate area of the vehicle's interior. This noise is most prominent when the vehicle is in motion, particularly on roads that are not perfectly smooth. The presence of this BMW X5 tailgate buzzing sound indicates a mechanical interference within the tailgate assembly.

Cause

According to SIB 51 04 24, the root cause of the buzzing sound is a "welding burr on the upper tailgate trim panel" that makes contact with the vehicle's sheet metal. This burr, a small piece of excess material left over from the manufacturing process, vibrates against the metal structure, creating the audible buzzing.

Repair Procedure Summary

Addressing the BMW X5 tailgate buzzing sound involves a straightforward procedure to eliminate the welding burr. The repair outlined in SIB 51 04 24 requires technicians to:

1. Verify the Complaint: Confirm that the customer's reported issue matches the description in this Service Information Bulletin.
2. Remove Trim Panel: Carefully remove the upper tailgate interior trim panel. Detailed instructions for this step are found in ISTA/AIR 51 49 000.
3. Remove Welding Burr: Locate the protruding welding burr on the trim panel. This burr must be removed using a file or sandpaper. Supporting materials, including a video (V51 03 24) and an attachment (picture_as_pdf 51_04_24_Attachment 2_2024.pdf), are available to guide technicians in identifying and removing the burr.
4. Reinstall Trim Panel: Once the burr is removed, reinstall the tailgate trim panel and verify that the buzzing sound is no longer present.

No specific parts are generally required for this repair, as it primarily involves removing existing material.

Claim Information and Warranty

This repair for the BMW X5 tailgate buzzing sound is covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks. Dealers should use the following repair code and labor operations when submitting a claim:

• Repair Code: 5143143900 - "Tailgate/boot/trunk lid trim panel (inner) Unpleasant noises"

Applicable labor operations include:

• 51 00 001*: Localizing body complaint(s) (Work time)
• 00 58 500*: Diagnosis Worktime Flat Rate (2 FRU)
• 51 49 000: Removing and installing/replacing the tailgate trim panel (Main work)
• 51 49 500: Removing and installing/replacing the tailgate trim panel (Plusposition work) (Use if 51 49 000 is a Main labor operation for another repair)
• 51 99 000: Work time to remove the welding burr on the upper tailgate trim panel (2 FRU)

Technicians can refer to SI B01 01 20 or B01 07 20 for detailed procedures on documenting and claiming diagnosis work time. Flat Rate Unit (FRU) allowance information can be obtained from the BMW Group AIR application resource by entering the VIN and relevant labor operation codes.

Owner Action

If you own a 2024 BMW X5 (G05, F95) or X7 (G07) and experience a buzzing sound from the upper tailgate interior trim panel, contact your authorized BMW dealership. Inform them of the issue, referencing Service Information Bulletin SIB 51 04 24. The dealership will perform the necessary diagnosis and repair under warranty.

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Source: NHTSA ID: 10250370, SIB 51 04 24